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ServiceNow IT Operations Management Practice Exam

ServiceNow IT Operations Management

ServiceNow’s ITOM solution aims at providing three important parts for your ITOps team – service visibility, service availability and service agility. By executing ITOM solution, you can achieve end-to-end visibility into business services and underlying infrastructure, improve the soundness of the services, and orient automation to boost the pace of your service delivery.

Skills Required

Knowledge on EUC technologies Desktops

Laptops Knowledge on different flavors of Workstation OS Windows

Linux and Mac 

Strong troubleshooting skills on different flavors of Workstation OS Windows, Linux and Mac 

Knowledge on SCCM deployment and workstation patching

Career Opportunity

Accounting Manager.

Business Development Director.

Computer Networking Manager.

Designing Engineer.

Inventory Manager.

Logistic Manager.

Manufacturing Shop Supervisor.

Manufacturing Supervisor/Engineer. 

Table Of Content

  • Introduction to IT Operations Management in ServiceNow
  • MID Server Essentials
  • Configuration Management Using ServiceNow Discovery
  • Creating and Managing Dependency Views
  • Cloud Management
  • Automation Using ServiceNow Orchestration
  • Exploring Service Mapping
  • Monitoring Using Event Management

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