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ServiceNow IT Operations Management Online Course

About the Course

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service level visibility and automation.

This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process. It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. You will learn about discovery, orchestration, and MID server and cloud management, helping you take full advantage of ServiceNow IT operation management to improve the quality of service and increase service availability.

By the end of the course, you will be able to achieve improved service availability, the immediate visibility of vital business services, and much more, all from the convenience of your single screen.

Course Curriculum

Introduction to IT Operations Management in ServiceNow

  • The Course Overview
  • ServiceNow ITOM Overview
  • Dependency Views and Cloud Management
  • Discovery and Credentials
  • MID Server
  • Orchestration
  • Service Mapping and Event Management

MID Server Essentials

  • MID Server Architecture
  • MID Server Configuration and Setup
  • MID Server Installation
  • Important MID Server Connection Parameters

Configuration Management Using ServiceNow Discovery

  • Configuring Discovery
  • Discovery Credentials Setup
  • Probes and Sensors

Creating and Managing Dependency Views

  • Dependency Views
  • Creating a New Map Indicator
  • Saving or Loading Dependency Map Views

Cloud Management

  • Exploring Integration with Different Cloud Providers
  • Configuring Amazon AWS Cloud
  • Discover and View AWS Resources
  • Integrating the Service Catalogs with Cloud Provisioning

Automation Using ServiceNow Orchestration

  • Activating the Plugin from a Developer Instance
  • Active Directory Orchestration
  • Creating a Service Catalog Using Orchestration Workflow

Exploring Service Mapping

  • Activating the Service Mapping Plugin
  • Business Service Population
  • Customizing Service Mapping

Monitoring Using Event Management

  • Setting and Configuring Event Management
  • Event Sources and Properties Setup
  • Configuring a Connector Instance
  • Event Mapping Rules and Filters
  • Creating Event Field Mappings

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