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C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

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  • Access DurationLife Long Access
  • Exam DeliveryOnline
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Practice Exam

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  • TypeExam Format
  • No. of Questions100
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
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C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation


This certification exam is designed for an individual who is responsible for configuring service request management for an IBM SmartCloud Control Desk solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.


Prerequisite for the exam

Knowledge of Service Request Management infrastructure components within IBM SmartCloud Control Desk V7.5 -Skill level 3

Knowledge of service request and service fulfillment management -Skill level 3

Knowledge of application servers (WebSphere Application Server and WebLogic Server)-Skill level 2

Knowledge of operating systems, networking, and firewall concepts-Skill level 1

Knowledge of XML-Skill level 2

Knowledge of SQL for supported databases -Skill level 2

Knowledge of security (SSL, LDAP, data encryption, system user accounts, directory servers) -Skill level 2

Knowledge of HTTP protocols -Skill level 1

Knowledge of the ITIL roles for V3-Skill level 2

Knowledge of administration of database and web server components - Skill level 1

Knowledge of integration components - Skill level 1

Knowledge of Jython scripts - Skill level 1


Course Outline

  • System Setup and Configuration
  • Work with Operational Data
  • Configure Service Desk
  • Configure Service Catalogue
  • Integration

Exam Format and Information

Exam Name IBM SmartCloud Control Desk V7.5 Service Request Management
Exam Code C9560-656
Exam Duration 90 mins
Exam Format 0
Exam Type 0
Number of Questions 61 Questions
Eligibility/Pre-Requisite 0
Exam Fee 0
Exam Language English, Japanese
Pass Score 0

C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation FAQs

This certification exam is designed for an individual who is responsible for configuring service request management for an IBM SmartCloud Control Desk solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.
• Knowledge of Service Request Management infrastructure components within IBM SmartCloud Control Desk V7.5 -Skill level 3 • Knowledge of service request and service fulfillment management -Skill level 3 • Knowledge of application servers (WebSphere Application Server and WebLogic Server)-Skill level 2 • Knowledge of operating systems, networking, and firewall concepts-Skill level 1 • Knowledge of XML-Skill level 2 • Knowledge of SQL for supported databases -Skill level 2 • Knowledge of security (SSL, LDAP, data encryption, system user accounts, directory servers) -Skill level 2 • Knowledge of HTTP protocols -Skill level 1 • Knowledge of the ITIL roles for V3-Skill level 2 • Knowledge of administration of database and web server components - Skill level 1 • Knowledge of integration components - Skill level 1 • Knowledge of Jython scripts - Skill level 1
The exam is available in English and Japanese language.
The IBM SmartCloud Control Desk V7.5 Service Request Management Implementation is a 90 minutes exam.
• System Setup and Configuration • Work with Operational Data • Configure Service Desk • Configure Service Catalogue • Integration
Yes. However, if you fail a proctored exam twice, you will need to wait 30 days (from the date of the first test) before retaking the exam.
If you have ever taken an IBM Certification or Mastery Test, you have a Candidate Testing ID. You can find your Candidate Testing ID on any previous IBM Testing Score Report or emails from the IBM Professional Certification Program.
If you do not have or do not know your Candidate Testing ID, you can create a profile with Pearson VUE and select the No, I do not have a Candidate Testing ID option.
Pearson VUE accepts Master Card, VISA, American Express and JC Bas well as vouchers.
Some Test centers allow you to schedule and pay for an exam. Please contact the test center directly to see if they provide this service.
You can request a special accommodation by sending an email to IBM at certify@us.ibm.com.
You may access your score report by signing in to your account at www.pearsonvue.com/ibm using your username and password. When you take a test at a Pearson VUE Test Center, the test administrator will provide you with a printed score report before you leave the center.
TestprepTraining provides unique sets of questions that will help you check your skills and knowledge in performing data analysis on Excel. These practice questions will help you increase your knowledge for better preparation of exam.
Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.
Once purchased, the practice exams can be access for the lifetime.
Yes our experts frequently blog about the tips and tricks for exam preparation.
Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam cost.
Yes testprep training offers free practice tests for the There are no prerequisites for IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam which can be used before the final purchase for complete test.
After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.
Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.

 

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