Guest Relations
Guest Relations
Guest Relations
A Guest Relation Officer is a customer service-oriented employee who essentially greets hotel guests/customers. The job of guest relations office starts escorting guests to rooms to assisting in arranging reservations, he also ensures a pleasant and satisfying stay at the hotel.
Table of Contents
• Introduction to Guest Relations
• Reception and Front Office Skills
• Word Processing
• Tourism Principles
• Hotel Front Office Operations
• Customer Service
Guest Relations FAQs
What is Guest Relation?
A Guest relations office is a person who handles the activities of a guest from welcoming the guest, handling their grievances till departure.
What is the key to maintain guest relations?
The key to maintain guest relations is to listen to your customers and take the necessary action if required; it is the best way to maintain guest relationship.
What career opportunities after this exam?
Guest relations as a career can be lucrative, there are numbers of hotel which are reputed and provides good compensations to guest relations officer.