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Guest Relations

Guest Relations

Free Practice Test

FREE
  • TypeExam Format
  • No. of Questions30
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

$11.99
  • TypeExam Format
  • No. of Questions30
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
Not Available

Guest Relations

A Guest Relation Officer is a customer service-oriented employee who essentially greets hotel guests/customers. The job of guest relations office starts escorting guests to rooms to assisting in arranging reservations, he also ensures a pleasant and satisfying stay at the hotel.


Table of Contents

Introduction to Guest Relations

Reception and Front Office Skills

Word Processing

Tourism Principles

Hotel Front Office Operations

Customer Service

Guest Relations FAQs

A Guest relations office is a person who handles the activities of a guest from welcoming the guest, handling their grievances till departure.

The key to maintain guest relations is to listen to your customers and take the necessary action if required; it is the best way to maintain guest relationship. 

Guest relations as a career can be lucrative, there are numbers of hotel which are reputed and provides good compensations to guest relations officer.

 

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