Guest Relations Practice Exam

Guest Relations

A Guest Relations Officer is a customer service-oriented employee who essentially greets hotel guests/customers. The job of guest relations office starts escorting guests to rooms to assisting in arranging reservations, he also ensures a pleasant and satisfying stay at the hotel.


What is the role of guest relations?

The roles and responsibilities of guest relations officer includes: 

Greeting guests when they enter the hotel

Providing them with useful information about the hotel

Helping guests to make travel arrangements,

Addressing their complaints 


Skills Required

Strong communication

Interpersonal and listening skills

Problem Solver

Manage crises

Multi-tasking


Career Prospects

Guest Relation Executive

Guest Relations Manager


Table of Content

Introduction to Guest Relations

Reception and Front Office Skills

Word Processing

Tourism Principles

Hotel Front Office Operations

Customer Service


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