CRM Testing
CRM Testing
CRM Testing
CRM testing is used to verify whether a CRM system supports marketing, sales, and customer service workflows efficiently, is user-friendly, totally compliant with performance, scalability, and security needs.
Topics Covered
The CRM Testing exam covers the following topics -
• Introduction to CRM
• Basic concepts of CRM testing
• Components of CRM testing
- Data Quality Tests
- Software Integration Tests
- Invalid Data Tests
- CRM Functionality Tests
• Performance tests
• Security tests
• CRM problems exposed by testing
CRM Testing FAQs
What do we study in the CRM Testing exam?
• Introduction to CRM
• Basic concepts of CRM testing
• Components of CRM testing
• Performance tests
• Security tests
• CRM problems exposed by testing
What is CRM Testing?
CRM testing is used to verify whether a CRM system supports marketing, sales, and customer service workflows efficiently, is user-friendly, totally compliant with performance, scalability, and security needs.
Who should appear for this exam?
This exam is best suited for-
• IT professionals
• Software developers
• Web programmers
• Students and graduates
• Other interested candidates
What are the required skills for this exam?
1. Good communication skills
2. Knowledge of Programming languages
3. Creative thinking
4. Coding skills
What is the goal of CRM testing?
• Improved communication
• Better response time to customer requests
• Meeting requirements of customers
• Improved networking