CIS-Customer Service Management
CIS-Customer Service Management
CIS-Customer Service Management
The CIS– Customer Service Management exam confirms that a successful candidate has the abilities, experiences, and essential knowledge to manage and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
Target Audience
The CIS– Customer Service Management exam is free to ServiceNow customers, partners, representatives, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
Course Outline
The important domains that the CIS-Customer Service Management Exam covers are:
- Engagement Methodology and Project Planning 10%
- Customer Service Management System Setup and Configuration 50%
- Customer Service Management Integration 15%
- CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics 25%
Exam Format and Information
Exam Name CIS-Customer Service Management | Exam Code 0 |
Exam Duration 0 | Exam Format Multiple Choice |
| Exam type 0 | Number of Questions 60 Questions |
| Eligibility/Prerequisite 0 | Exam Fee $150 USD |
Exam Language 0 | Pass Score 0 |
CIS-Customer Service Management FAQs
What is the CIS-Customer Service Management exam?
The CIS– Customer Service Management exam confirms that a successful candidate has the abilities, experiences, and essential knowledge to manage and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
How many numbers of questions are there in the CIS-Customer Service Management exam?
There are 60 questions in total in the CIS-Customer Service Management exam.
What is the format of the CIS-Customer Service Management exam?
The questions of the CIS-Customer Service Management exam are available in the form of multiple choice.
What are the major topics that the CIS-Customer Service Management exam cover?
The important topics that the CIS-Customer Service Management exam covers are Engagement Methodology and Project Planning, Customer Service Management System Setup and Configuration, etc.
What is the examination fee for CIS-Customer Service Management?
The fee for the CIS-Customer Service Management is $150.
Can I retake the SCIS-Customer Service Management exam if I fail once?
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $150.
When will the result come?
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate.
What is the target audience for the CIS-Customer Service Management exam?
The CIS– Customer Service Management exam is free to ServiceNow customers, partners, representatives, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
Can I try the free exam before purchasing the whole practice test?
Testpreptraining gives you the option to take the free practice test with different and unique questions before purchasing the complete test.
Can I have access to practice sets even after the training is over at Testpreptraining?
Yes, you will be given access to the practice sets which will be available once you have registered for the course.
How Testpreptraining will help in preparations for the CIS-Customer Service Management more than any other website?
At Testpreptraining you will get a Unique set of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.