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CIS-Customer Service Management

CIS-Customer Service Management

Free Practice Test

FREE
  • TypeExam Format
  • No. of Questions6
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

$14.99
  • TypeExam Format
  • No. of Questions100
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

-
  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
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CIS-Customer Service Management

The CIS– Customer Service Management exam confirms that a successful candidate has the abilities, experiences, and essential knowledge to manage and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application. 


Target Audience 

The CIS– Customer Service Management exam is free to ServiceNow customers, partners, representatives, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.


Course Outline

The important domains that the CIS-Customer Service Management Exam covers are: 

  • Engagement Methodology and Project Planning 10%
  • Customer Service Management System Setup and Configuration 50%
  • Customer Service Management Integration 15%
  • CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics 25%

Exam Format and Information

Exam Name CIS-Customer Service Management

Exam Code 0

Exam Duration 0

Exam Format Multiple Choice
Exam type 0
Number of Questions 60 Questions
Eligibility/Prerequisite 0

Exam Fee $150 USD

Exam Language 0

Pass Score 0

CIS-Customer Service Management FAQs

The CIS– Customer Service Management exam confirms that a successful candidate has the abilities, experiences, and essential knowledge to manage and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
There are 60 questions in total in the CIS-Customer Service Management exam.
The questions of the CIS-Customer Service Management exam are available in the form of multiple choice.
The important topics that the CIS-Customer Service Management exam covers are Engagement Methodology and Project Planning, Customer Service Management System Setup and Configuration, etc.
The fee for the CIS-Customer Service Management is $150.
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $150.
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate.
The CIS– Customer Service Management exam is free to ServiceNow customers, partners, representatives, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
Testpreptraining gives you the option to take the free practice test with different and unique questions before purchasing the complete test.
Yes, you will be given access to the practice sets which will be available once you have registered for the course.
At Testpreptraining you will get a Unique set of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

 

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