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CIS‑Customer Service Management Practice Exam

CIS‑Customer Service Management

CIS-Customer Service Management

The CIS– Customer Service Management exam confirms that a successful candidate has the abilities, experiences, and essential knowledge to manage and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application. 

Target Audience 

The CIS– Customer Service Management exam is free to ServiceNow customers, partners, representatives, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

Course Structure

The important domains and their topics that the CIS-Customer Service Management Exam covers are: 

1. Engagement Methodology and Project Planning 10%

Project Phases

Working with Clients

Team Responsibilities

2. Customer Service Management System Setup and Configuration 50%

Overview of CSM Application

CSM in ServiceNow

CSM Setup

3. Customer Service Management Integration 15%

Integration Capabilities

Integration with 3rd Party Systems

Migration of Historical Case Records

4. CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics 25%

CSM Portal

Knowledge Management

Service Catalog

Communities and Performance Analytics

Exam Format

  • Exam Name: CIS-Customer Service Management
  • Number of Questions: 60
  • Exam Format: Multiple-choice
  • Exam fee: $150

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  • Full-Length Mock Test with unique questions in each test set
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  • An in-depth and exhaustive explanation for every question
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  • Tips & Tricks to crack the test
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What are our Practice Exams?

  • Practice exams have been designed by professionals and domain experts that simulate real-time exam scenarios.
  • Practice exam questions have been created on the basis of content outlined in the official documentation.
  • Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
  • Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
  • You can also create your own practice exam based on your choice and preference.

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