Cisco Customer Success Manager Specialist (820-605 DTCSM)
Cisco Customer Success Manager Specialist (820-605 DTCSM)
Cisco Customer Success Manager (820-605 CSM)
820-605 CSM exam tests a candidate's knowledge and skills develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.
Prerequisite for the exam
This exam does not have any prerequisites, but it is recommended that you should have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
Target Audience
This exam is good for individuals preparing for the Cisco Customer Success Manager Specialist certification.
Course Structure
The important topics in this exam are:
- Customer Success Industry (15%)
- Success Plan Creation (25%)
- Barrier Management (25%)
- Customer Success Management (20%)
- Expand Opportunities and Renewal (15%)
Exam Format and Information
Exam Name Cisco Customer Success Manager | Exam Code 820-605 CSM |
| Exam Duration 90 mins | Exam Format Multiple Choice |
| Exam type Specialist | Number of Questions 55-65 Questions |
| Validity 2 Years | Exam Fee $250 USD |
| Exam Language English | Pass Score 0 |
Cisco Customer Success Manager Specialist (820-605 DTCSM) FAQs
What knowledge and skills you must have in 820-605 CSM?
The candidates are recommended to have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
What is 820-605 CSM exam?
820-605 CSM exam tests a candidate's knowledge and skills develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.
How many questions will be there on the exam?
There will be 55-65 questions in the exam.
Is there any prerequisite for the exam?
No, there are no prerequisite for the exam.
What is the exam cost?
This exam will cost $250 USD.
What is the exam course structure?
The important topics in this exam are:
• Customer Success Industry (15%)
• Success Plan Creation (25%)
• Barrier Management (25%)
• Customer Success Management (20%)
• Expand Opportunities and Renewal (15%)
What is the time duration for the 820-605 CSM exam?
For this exam you will get 90 minutes to complete the exam.
What is the exam type for the 820-605 CSM exam?
This exam is the Specialist level exam.
In how many languages we can give the 820-605 CSM exam?
You can give the exam in English language.
820-605 CSM exam is associated with which certification?
820-605 CSM is associated with the Customer Success Manager Certification.
Who are the intended audience for the exam?
This exam is good for individuals preparing for the Cisco Customer Success Manager Specialist certification.
What is the recertification policy?
Certification must be met prior to the certification expiration date. Individuals with expired certification(s) must repeat the entire certification exam process in order to regain their certification(s) status. As always, you can recertify by advancing to the next level of certifications, using continuing education credits or a combination of both.
What is the exam retake policy?
Candidates who fail an Associate, Professional, or Specialist exam must wait a period of five calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.
Where we can register for the exam?
You can register for the exam at Pearson VUE.
What is the Cisco exam validity for Specialty exams?
In Cisco the specialist exam are valid for 2 years.
For how long is the license valid after purchase?
Once purchased, the practice exams can be access for the lifetime.
What is the scoring format for Cisco?
Passing scores are set by using statistical analysis and are subject to change. Candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. Cisco does not publish exam passing scores because exam questions and passing scores are subject to change without notice.
How to schedule the exam?
• Log into your account at Pearson VUE.
• Select Proctored Exams and enter the exam number, 820-605.
• Follow the prompts to register.
Do you offer any discount on the bulk purchase?
Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.
Do you provide any preparation guidance for this certification exam?
Yes our experts frequently blog about the tips and tricks for exam preparation.
Can we try the free test before purchasing the practice exam?
Yes testprep training offers free practice tests for this exam which can be used before the final purchase for complete test.
Is there any assistance from Testprep Training in terms of exam preparation?
Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.
Does Testprep Training offer Money Back Guarantee for the Exam Simulator?
Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the Exam cost.