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Certified Implementation Specialist - IT Service Management (CIS-ITSM)

Certified Implementation Specialist - IT Service Management (CIS-ITSM)

Free Practice Test

FREE
  • No. of Questions5
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice
  • TypeExam Format

Practice Exam

$12.99
  • No. of Questions463
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam
  • Last UpdatedApril 2024

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
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Certified Implementation Specialist - IT Service Management (CIS-ITSM)


The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications. The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.


Recommended Knowledge & Education

ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.

  • Automated Test Framework (ATF) Fundamentals
  • Knowledge Management Fundamentals
  • Knowledge Management Implementation
  • Major Incident Management
  • Common Service Data Model Fundamentals
  • Mobile Development Fundamentals
  • Service Portal Fundamentals
  • ServiceNow Subscription Model


Course Outline 

The Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam covers the following topics - 

  • Incident Management 25%
  • Problem Management 15%
  • Change and Release Management 25%
  • Knowledge Management 5%
  • Request Fulfillment 25%
  • Configuration Management Database 5%


Enrich and upgrade your skills to pass the Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam with the latest and updated practice test Now!

Exam Format and Information

Exam Name Certified Implementation Specialist

- IT Service Management

Exam Code CIS-ITSM
Exam Duration 90 mins
Exam Format Multiple Choice and Multi-Response Questions
Exam Type IT Service Management
Number of Questions 60 Questions
Eligibility/Pre-Requisite NIL
Exam Status Live
Exam Language English
Pass Score Pass/Fail

Certified Implementation Specialist - IT Service Management (CIS-ITSM) FAQs

The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.
The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM application
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam. • Automated Test Framework (ATF) Fundamentals • Knowledge Management Fundamentals • Knowledge Management Implementation • Major Incident Management • Common Service Data Model Fundamentals • Mobile Development Fundamentals • Service Portal Fundamentals • ServiceNow Subscription Model
The Certified Implementation Specialist - IT Service Management exam covers the following topics - 1. Incident Management 25% 2. Problem Management 15% 3. Change and Release Management 25% 4. Knowledge Management 5% 5. Request Fulfillment 25% 6. Configuration Management Database 5%
There are total of 60 questions in the exam.
There is Multiple Choice (single answer) and Multiple Select (select all that apply) in the exam.
The result is displayed as Pass/Fail.

 

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