Certified Implementation Specialist - IT Service Management (CIS-ITSM)

Certified Implementation Specialist - IT Service Management (CIS-ITSM)

The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications. The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.

Recommended Knowledge & Education

ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.

• Automated Test Framework (ATF) Fundamentals
• Knowledge Management Fundamentals
• Knowledge Management Implementation
• Major Incident Management
• Common Service Data Model Fundamentals
• Mobile Development Fundamentals
• Service Portal Fundamentals
• ServiceNow Subscription Model

Course Outline 

The Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam covers the following topics - 

• Incident Management 25%
• Problem Management 15%
• Change and Release Management 25%
• Knowledge Management 5%
• Request Fulfillment 25%
• Configuration Management Database 5%

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