Apple Service Certification Exam
Apple Service Certification Exam
Apple Service Certification Exam
The Apple Service Certification exam focuses on participants to be aware of the Apple style for customer interactions, safety precautions, and basic troubleshooting skills. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.
Apple SVC-18a exam is intended to validate an individual’s technical know-how that is needed in handling face-to-face customer interactions which involve all devices of Apple. The Apple SVC-18a exam tests the candidates on matters regarding troubleshooting, deductive reasoning, ESD, as well as safety, product knowledge, and customer experience skills among others. Individuals must sit and pass the Apple SVC-18a exam in order to be able to take ACMT and ACiT certifications which are related to this exam.
Who should take the exam?
The Apple Service Certification exam is suitable for a candidate who wants to pursue their career in focuses on troubleshooting and repair of Macintosh desktop and laptop computers and want to get the AppleCare Certified Mac Technician (ACMT) or ACiT.
Course Outline
The important topics covered under Apple Service Certification exam are -
- Customer Experience Skills and Managing Customer Expectations
- Documenting Customer Interactions
- Partnering with the Customer
- Resource Fundamentals
- ESD Precautions
- Safety First
- Embedded Battery Safety
- Introduction to Service Guide
- Apple ID
- iOS and macOS Fundamentals
- Networking and iCloud Fundamentals
- Basic Troubleshooting and Diagnostics Fundamentals
- Continuity
- Mail Basics
- Apple Watch and watchOS
- Apple TV and tvOS
- HomeKit
- Apple Pay
- Determining Warranty Coverage
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Exam Format and Information
| Exam Name Apple Service Certification Exam | Exam Code SVC-18a |
| Exam Duration 90 mins | Exam Format Single and Multiple Choice Questions |
| Technology Apple | Number of Questions 70 Questions |
| Eligibility/Pre-Requisite NIL | Exam Status Live |
| Exam Language English | Pass Score 75% |
Apple Service Certification Exam FAQs
What is the Apple Service Certification exam?
The Apple Service Certification exam certifies that the candidate is able to perform the highlighted tasks and qualifies for Apple SVC-18a certification. Candidate is skilled on troubleshooting and repair of Macintosh desktop and laptop computers and displays, as well as troubleshooting Mac operating system issues.
What are the skills required for the exam?
The skills required for the exam are
• Customer Experience Skills and Managing Customer Expectations
• Documenting Customer Interactions
• Partnering with the Customer
• Resource Fundamentals
• ESD Precautions
• Safety First
• Embedded Battery Safety
• Introduction to Service Guide
• Apple ID
• iOS and macOS Fundamentals
• Networking and iCloud Fundamentals
• Basic Troubleshooting and Diagnostics Fundamentals
• Continuity
• Mail Basics
• Apple Watch and watchOS
• Apple TV and tvOS
• HomeKit
• Apple Pay
• Determining Warranty Coverage
What abilities are measured for the Apple Service Certification exam?
This exam measures your ability to troubleshooting Mac operating system issues and troubleshooting and repair of Macintosh desktop and laptop computers
What are the main areas to cover in exam?
In this exam the main highlighted areas are:
• Configuration of workspace
• Assessment of non-verbal communication
• Identification of ESD precautions
• Demonstration of basic trouble skills
• Usage of smart questioning techniques
• Configuration of continuity services applied in the IOS and macOS
• Configuration of Bluetooth device in an apple product
• Restoration of data on an apple product
• Evaluating, isolating and resolving issues related to Apple ID
• Recognition and identification of signs as well as symptoms of damaged batteries
Is the Apple Service Certification exam good?
This exam is best fit for technicians and engineers who want to pursue their career in troubleshooting and repair of Macintosh desktop and laptop computers
Who are the intended audience for the exam?
This is exam is intended for functional consultants.
How many questions will there be on the exam?
The Apple Service Certification contains 70 questions.
Is there any further assistance I can get from Testprep Training?
You will get a full assistance in any query related to Apple Service Certification exam when you prepare with our test series. There is a team of Apple experts who will handle your query.
Do TestprepTraining provide any preparation guidance for this certification exam?
Yes you will be provided with full assistance with our team of Apple experts, who keeps on updating the tips and tricks regarding the Apple Service Certification exam on our blog.
If I need to cancel my enrollment, can I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.
How can I pass the Apple Service Certification exam in my first attempt?
Testpreptraining training course is designed to give you all of the skill-sets necessary to prepare for the Apple Service Certification exam so as to help you pass the exam in your first attempt.
Can I try the free exam before purchasing the whole practice test?
Testpreptraining gives you option to take free Apple Service Certification practice test with different and unique questions before purchasing the complete test.
How Testpreptraining will help in preparations for exam certification exam than any other websites?
At Testpreptraining you will get an updated and unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.