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Apple Service Certification Exam

Apple Service Certification Exam

Free Practice Test

FREE
  • TypeExam Format
  • No. of Questions20
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

$800.00
  • TypeExam Format
  • No. of Questions100
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
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Apple Service Certification Exam

The Apple Service Certification exam focuses on participants to be aware of the Apple style for customer interactions, safety precautions, and basic troubleshooting skills. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing. 

Apple SVC-18a exam is intended to validate an individual’s technical know-how that is needed in handling face-to-face customer interactions which involve all devices of Apple. The Apple SVC-18a exam tests the candidates on matters regarding troubleshooting, deductive reasoning, ESD, as well as safety, product knowledge, and customer experience skills among others. Individuals must sit and pass the Apple SVC-18a exam in order to be able to take ACMT and ACiT certifications which are related to this exam.


Who should take the exam?

The Apple Service Certification exam is suitable for a candidate who wants to pursue their career in focuses on troubleshooting and repair of Macintosh desktop and laptop computers and want to get the AppleCare Certified Mac Technician (ACMT) or ACiT.


Course Outline

The important topics covered under Apple Service Certification exam are -

  • Customer Experience Skills and Managing Customer Expectations
  • Documenting Customer Interactions
  • Partnering with the Customer
  • Resource Fundamentals
  • ESD Precautions
  • Safety First
  • Embedded Battery Safety
  • Introduction to Service Guide
  • Apple ID
  • iOS and macOS Fundamentals
  • Networking and iCloud Fundamentals
  • Basic Troubleshooting and Diagnostics Fundamentals
  • Continuity
  • Mail Basics
  • Apple Watch and watchOS
  • Apple TV and tvOS
  • HomeKit
  • Apple Pay
  • Determining Warranty Coverage


Boost your chances to qualify Apple Service Certification Exam with hundreds of practice exam and advanced learning resources. Try Free Practice Exam Now!


Exam Format and Information

Exam Name Apple Service Certification Exam
Exam Code SVC-18a
Exam Duration 90 mins
Exam Format Single and Multiple Choice Questions
Technology Apple 
Number of Questions 70 Questions
Eligibility/Pre-Requisite NIL
Exam Fee $150 USD
Exam Language English
Pass Score 75%

Apple Service Certification Exam FAQs

The Apple Service Certification exam certifies that the candidate is able to perform the highlighted tasks and qualifies for Apple SVC-18a certification. Candidate is skilled on troubleshooting and repair of Macintosh desktop and laptop computers and displays, as well as troubleshooting Mac operating system issues.
The skills required for the exam are • Customer Experience Skills and Managing Customer Expectations • Documenting Customer Interactions • Partnering with the Customer • Resource Fundamentals • ESD Precautions • Safety First • Embedded Battery Safety • Introduction to Service Guide • Apple ID • iOS and macOS Fundamentals • Networking and iCloud Fundamentals • Basic Troubleshooting and Diagnostics Fundamentals • Continuity • Mail Basics • Apple Watch and watchOS • Apple TV and tvOS • HomeKit • Apple Pay • Determining Warranty Coverage
This exam measures your ability to troubleshooting Mac operating system issues and troubleshooting and repair of Macintosh desktop and laptop computers
This is exam is intended for functional consultants.
In this exam the main highlighted areas are: • Configuration of workspace • Assessment of non-verbal communication • Identification of ESD precautions • Demonstration of basic trouble skills • Usage of smart questioning techniques • Configuration of continuity services applied in the IOS and macOS • Configuration of Bluetooth device in an apple product • Restoration of data on an apple product • Evaluating, isolating and resolving issues related to Apple ID • Recognition and identification of signs as well as symptoms of damaged batteries
This exam is best fit for technicians and engineers who want to pursue their career in troubleshooting and repair of Macintosh desktop and laptop computers
The Apple Service Certification contains 70 questions.
Yes you will be provided with full assistance with our team of Apple experts, who keeps on updating the tips and tricks regarding the Apple Service Certification exam on our blog.
You will get a full assistance in any query related to Apple Service Certification exam when you prepare with our test series. There is a team of Apple experts who will handle your query.
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.
Testpreptraining training course is designed to give you all of the skill-sets necessary to prepare for the Apple Service Certification exam so as to help you pass the exam in your first attempt.
Testpreptraining gives you option to take free Apple Service Certification practice test with different and unique questions before purchasing the complete test.
At Testpreptraining you will get an updated and unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

 

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