Implementing and Supporting Cisco Unified Contact Center Enterprise (600-460 UCCEIS)
Implementing and Supporting Cisco Unified Contact Center Enterprise (600-460 UCCEIS)
Implementing and Supporting Cisco Unified Contact Center Enterprise (600-460 SUCCESS)
600-460 exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
Skills Required
For this exam candidates should have skills that include installing, setting up, configuring, and troubleshooting the solution.
Course Structure
The important topics in the 600-460 exam are -
- Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse (14%)
- Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse (21%)
- Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution (18%)
- Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools (16%)
- Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse (11%)
- Understanding Cisco Unified CCE Agent Supervision Issues and Considerations (7%)
- Understanding Cisco Unified CCE Solution Call Flow Issues and Considerations (13%)
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Exam Format and Information
| Exam Name Implementing and Supporting Cisco Unified Contact Center Enterprise | Exam Code 600-460 UCCEIS |
| Exam Duration 75 mins | Exam Format Multiple Choice and Multi-Response Questions |
| Exam Type Specialist | Number of Questions 65-75 Questions |
| Validity 2 Years | Exam Fee $300 USD |
| Exam Language English, Japanese, Chinese (Simplified), Korean | Register Pearson VUE |
Implementing and Supporting Cisco Unified Contact Center Enterprise (600-460 UCCEIS) FAQs
What knowledge and skills you must have in 600-460 UCCEIS?
For this exam candidates should have skills that include installing, setting up, configuring, and troubleshooting the solution.
What is the exam retake policy?
Candidates who fail an Associate, Professional, or Specialist exam must wait a period of five calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.
Where we can register for the 600-460 UCCEIS exam?
You can register for the exam at Pearson VUE.
What is 600-460 UCCEIS exam?
600-460 exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.
How many questions will be there on the 600-460 exam?
There will be 65-75 questions in the exam.
What is the exam type for the 600-460 UCCEIS exam?
This exam is the Specialist level exam.
What is the cost of 600-460 UCCEIS exam?
This exam will cost $300 USD.
What is Cisco Unified CCE?
Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
What is the exam course structure?
The important topics in this exam are:
• Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse (14%)
• Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse (21%)
• Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution (18%)
• Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools (16%)
• Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse (11%)
• Understanding Cisco Unified CCE Agent Supervision Issues and Considerations (7%)
• Understanding Cisco Unified CCE Solution Call Flow Issues and Considerations (13%)
What is the exam course structure for 600-460 UCCEIS exam?
The important topics in this exam are:
600-460 UCCEIS exam is associated with which certification?
600-460 UCCEIS is associated with the Cisco Unified Contact Center Enterprise Specialist.
What is the time duration for the 600-460 UCCEIS exam?
For this exam, you will get 75 minutes to complete the exam.
In how many languages we can give the 600-460 UCCEIS exam?
You can give the exam in the English language.
What is the recertification policy for the exam?
Certification must be met prior to the certification expiration date. Individuals with expired certification(s) must repeat the entire certification exam process in order to regain their certification(s) status. As always, you can recertify by advancing to the next level of certifications, using continuing education credits or a combination of both.
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Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of the product purchased from Testprep Training and not the Exam cost.
Is there any assistance from Testprep Training in terms of exam preparation?
Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.
Can we try the free test before purchasing the practice exam?
Yes, testprep training offers free practice tests for this exam which can be used before the final purchase for a complete test.
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Yes, our experts frequently blog about the tips and tricks for exam preparation.