Total Quality Management
Total Quality Management
Total Quality Management
TQM is the process of ensuring that the goods and services provided to the customers are of the highest quality to ensure complete customer satisfaction. It consists of factors like efficiency, reliability, and longevity that are used all together to assess a product’s quality. These quality management professionals work towards the same to achieve the ultimate goal of achieving customer satisfaction that is both cost and quality efficient.
Table of Content
The Total Quality Management covers the following topics -
• Learning TQM and Quality Basics
• Learning Models and Frameworks for TQM
• Learning Planning – Policy, Strategy and Goal Deployment
• Learning Design for Quality
• Performance Measurement Frameworks
• Strategic Quality Management
• Learning Self-Assessment, Audits and Reviews
• Learning Statistical Process Control
• Process Management & Human Resource Management
• Implementing TQM
Total Quality Management FAQs
What are the roles and responsibilities of these professionals?
Some of the major roles and responsibilities of these professionals include the following:
• Upgrade and improve the processes and systems to ensure the best quality products
• Designs processes and systems based on customer feedback.
• Detecting and reducing maximum possible errors.
• Streamline supply chain management, and upgrade services
• Improve the quality of a firm’s outputs, including goods and services
• Hold all events involved in the production process that are accountable for the complete quality of the final product or service.
What skills are required for this exam?
• Communication skills
• Technical skills
• Management skills
• Analytical skills
• Problem-solving and decision-making
What are the exam objectives?
• Learning TQM and Quality Basics
• Learning Models and Frameworks for TQM
• Learning Planning – Policy, Strategy and Goal Deployment
• Learning Design for Quality
• Performance Measurement Frameworks
• Strategic Quality Management
• Learning Self-Assessment, Audits and Reviews
• Learning Statistical Process Control
• Process Management & Human Resource Management
• Implementing TQM
Who is a TQM professional?
Quality management basically refers to the process of ensuring that the goods and services provided to the customers are of the highest quality to ensure complete customer satisfaction. It consists of factors like efficiency, reliability, and longevity that are used all together to assess a product’s quality. These quality management professionals work towards the same to achieve the ultimate goal of achieving customer satisfaction that is both cost and quality efficient.
Who is the target audience for this exam?
candidates who is seeking a career in the quality sector must take this exam to attain the basics of the TQM professional. Moreover, you should have a bachelor’s degree in a related field to take this exam.
What are the career prospects after completing the exam successfully?
• Quality control inspector
• Quality assurance inspector/personnel
• Quality control manager