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Telemarketing

Telemarketing

Free Practice Test

FREE
  • TypeExam Format
  • No. of Questions30
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

$11.99
  • TypeExam Format
  • No. of Questions30
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
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Telemarketing 


Telemarketing is one of the most growing sectors in the business market these days. Telemarketing basically refers to a job that is executed over a phone. A telemarketing professional is also known as a telemarketer who conducts business on calls and represents the company to the client via a conversation. The major duty of a telemarketer is to influence the customers into taking services from their company. They gather all the details from potential clients and are always ready to take any incoming request call in case of any query.


Table of Content

The Telemarketing Exam covers the following topics - 

Learning Sales Basics

Developing skills

Learning Customer Handling

Call Preparation

Learning Telesales Process

Learning Team Work

Learning Stress Management

Time Management

Computers Basics

Learning Windows XP

Learning MS – Word 2003

Learning MS-Excel 2003

Learning MS-Power Point 2003

Internet

Telemarketing FAQs

Telemarketing is one of the most growing sectors in the business market these days. Telemarketing basically refers to a job that is executed over a phone. A telemarketing professional also known as a telemarketer conduct business on calls and represent the company to the client via a conversation. The major duty of a telemarketer is to influence the customers into taking services from their company. They gather all the details from potential clients and are always ready to take any incoming request call in case of any query.

Some of the major roles and responsibilities of these professionals include the following:

Calling existing and potential customers to influence them to purchase their products and services.

Keeping a record of customers’ purchase orders.

Processing all customer purchases accordingly.

Generating promising leads for the outside sales team.

Managing customer accounts.

Developing and sustaining solid relationships with customers.

Using sales scripts offered by the company to drive sales and respond to customer rejections.

Developing in-depth knowledge of customer products and services.

Continually meeting or exceeding daily and monthly targets.


Anyone with a bachelor’s degree in the related field can take this exam. Even professionals like in the marketing department can also take this exam.

Strong selling abilities

Telephone etiquette and a pleasant voice

Patience and decency

Listening skills

Self-assurance in the product

being able to work under duress

Complete knowledge of the selling process

Tele Lead management

Lead generation

Decision maker contacts

Appointment scheduling and Debt collection

Learning Sales Basics

Developing skills

Learning Customer Handling

Call Preparation

Learning Telesales Process

Learning Team Work

Learning Stress Management

Time Management

Computers Basics

Learning Windows XP

Learning MS – Word 2003

Learning MS-Excel 2003

Learning MS-Power Point 2003

Internet

 

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