Telemarketing
Telemarketing
Telemarketing
Telemarketing is one of the most growing sectors in the business market these days. Telemarketing basically refers to a job that is executed over a phone. A telemarketing professional is also known as a telemarketer who conducts business on calls and represents the company to the client via a conversation. The major duty of a telemarketer is to influence the customers into taking services from their company. They gather all the details from potential clients and are always ready to take any incoming request call in case of any query.
Table of Content
The Telemarketing Exam covers the following topics -
• Learning Sales Basics
• Developing skills
• Learning Customer Handling
• Call Preparation
• Learning Telesales Process
• Learning Team Work
• Learning Stress Management
• Time Management
• Computers Basics
• Learning Windows XP
• Learning MS – Word 2003
• Learning MS-Excel 2003
• Learning MS-Power Point 2003
• Internet
Telemarketing FAQs
What are the roles and responsibilities of these professionals?
Some of the major roles and responsibilities of these professionals include the following:
• Calling existing and potential customers to influence them to purchase their products and services.
• Keeping a record of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team.
• Managing customer accounts.
• Developing and sustaining solid relationships with customers.
• Using sales scripts offered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services.
• Continually meeting or exceeding daily and monthly targets.
Who is a telemarketing professional?
Telemarketing is one of the most growing sectors in the business market these days. Telemarketing basically refers to a job that is executed over a phone. A telemarketing professional also known as a telemarketer conduct business on calls and represent the company to the client via a conversation. The major duty of a telemarketer is to influence the customers into taking services from their company. They gather all the details from potential clients and are always ready to take any incoming request call in case of any query.
What skills are required for this exam?
• Strong selling abilities
• Telephone etiquette and a pleasant voice
• Patience and decency
• Listening skills
• Self-assurance in the product
• being able to work under duress
• Complete knowledge of the selling process
Who is the target audience for this exam?
Anyone with a bachelor’s degree in the related field can take this exam. Even professionals like in the marketing department can also take this exam.
What are the career prospects after completing the exam successfully?
• Tele Lead management
• Lead generation
• Decision maker contacts
• Appointment scheduling and Debt collection
What are the exam objectives?
• Learning Sales Basics
• Developing skills
• Learning Customer Handling
• Call Preparation
• Learning Telesales Process
• Learning Team Work
• Learning Stress Management
• Time Management
• Computers Basics
• Learning Windows XP
• Learning MS – Word 2003
• Learning MS-Excel 2003
• Learning MS-Power Point 2003
• Internet