Splunk IT Service Intelligence Certified Admin

About Splunk IT Service Intelligence Certified Admin

Splunk IT Service Intelligence (ITSI) Certified Admin exam is the final step towards completion of the Splunk ITSI Certified Admin certification. This app-specific certification exam evaluates a candidate’s knowledge and skills of the installation and configuration of Splunk's app for IT Service Intelligence (ITSI). This certification demonstrates an individual's ability to deploy, manage, and utilize Splunk ITSI to monitor mission-critical services. 

A Splunk IT Service Intelligence Certified Admin has skills to install and configure Splunk's app for IT Service Intelligence (ITSI), including ITSI architecture, deployment planning, service design and implementation, notable events, and developing glass tables and deep dives. 

Recommended Prerequisite Courses

Candidates for this exam are recommended to complete the lecture, hands-on labs, and quizzes that are part of the:

Either

• Splunk Enterprise System Administration

• Splunk Enterprise Data Administration

 Or 

• Splunk Cloud Administration course

And

• Implementing IT Service Intelligence

Here, the Implementing ITSI course focuses on the use of ITSI to monitor mission-critical services. Major topics include ITSI architecture, deployment planning, installation, service design and implementation, configuring entities, notable events, and developing glass tables and deep dives.

Learning Areas

The following content areas are general guidelines for the content to be included on the exam:

• ITSI architecture and deployment

• Installing ITSI

• Designing Services - discovery and best practices

• Implementing services and entities

• Configuring correlation searches and multi KPI alerts

• Managing aggregation policies and anomaly detection

• Troubleshooting and maintenance

Course Structure

Topic 1: Introducing ITSI 5%

1.1 Identify what ITSI does

1.2 Describe reasons for using ITSI

1.3 Examine the ITSI user interface

Topic 2: Glass Tables 5%

2.1 Describe glass tables

2.2 Use glass tables

2.3 Design glass tables

2.4 Configure glass tables

Topic 3: Managing Notable Events 10%

3.1 Define key notable events terms and their relationships

3.2 Describe examples of multi-KPI alerts

3.3 Describe the notable events workflow

3.4 Work with notable events

3.5 Custom Views

Topic 4: Investigating Issues with Deep Dives 10%

4.1 Describe deep dive concepts and their relationships

4.2 Use default deep dives

4.3 Create and customize new custom deep dives

4.4 Add and configure swim lanes

4.5 Describe effective workflows for troubleshooting

Topic 5: Installing and Configuring ITSI 10%

5.1 List ITSI hardware recommendations

5.2 Describe ITSI deployment options

5.3 Identify ITSI components

5.4 Describe the installation procedure

5.5 Identify data input options for ITSI

5.6 Add custom data to an ITSI deployment

Topic 6: Designing Services 5%

6.1 Given customer requirements, plan an ITSI implementation

6.2 Identify site entities

Topic 7: Data Audit and Base Searches 5%

7.1 Use a data audit to identify service key performance indicators

7.2 Design base searches

Topic 8: Implementing Services 5%

8.1 Use a service design to implement services in ITSI

Topic 9: Thresholds and Time Policies 5%

9.1 Create KPIs with static and adaptive thresholds

9.2 Use time policies to define flexible thresholds

Topic 10: Entities and Modules 5%

10.1 Importing entities

10.2 Using entities in KPI searches

10.3 Using modules

Topic 11: Templates and Dependencies 5%

11.1 Use templates to manage services

11.2 Define dependencies between services

Topic 12: Anomaly Detection 5%

12.1 Enable anomaly detection

12.2 Work with generated anomaly events

Topic 13: Correlation and Multi KPI Searches 5%

13.1 Define new correlation searches

13.2 Define multi KPI alerts

13.3 Manage notable event storage

Topic 14: Aggregation Policies 5%

14.1 Create new aggregation policies

14.2 Use smart mode

Topic 15: Access Control 5%

15.1 Configure user access control

15.2 Create service level teams

Topic 16: Troubleshooting ITSI 10%

16.1 Backup and restore

16.2 Maintenance mode

16.3 Creating modules

16.4 Troubleshooting

Exam Pattern 

• Exam Name: Splunk IT Service Intelligence Certified Admin
• Number of Questions: 53
• Length of Time:  57 minutes
• Exam Fee: $125 USD 
• Exam Language: English

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