Salesforce Business Analyst Practice Exam

Salesforce Business Analyst Practice Exam

About Salesforce Business Analyst Practice Exam

The Salesforce Certified Business Analyst exam has been developed for Business Analysts with Salesforce experience. The candidates should have a good understanding business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions which drive business improvements.

Experience Required

The Salesforce Certified Business Analyst has the following experience:

• 2 years of Business Analyst experience, including demonstrated success owning and delivering business process improvements
• 2 years of Salesforce Platform experience 

Knowledge Required

• Familiar with the Salesforce implementation lifecycle.
• Understand Salesforce environment best practices.
• Experience in a given industry environment.
• Understand facilitation and documentation techniques.

Skills Evaluated

• Plan discovery activities based on key stakeholders.
• Map business processes, elicit requirements and write user stories.
• Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.
• Apply strong analytical and problem-solving skills.

Exam Abilities

• Move easily between a wide variety of influencing and communication styles to engage effectively with diverse audiences and maximize impact.
• Become a trusted advisor with key stakeholders.
• Break down complex business processes into manageable steps.
• Evaluate and recommend Salesforce features as part of solution design.
• A candidate for this exam may need assistance with:
• Negotiating stakeholder conflict
• Designing and implementing business solutions
• Setting business priorities
• Signing off on user acceptance testing
• Adoption and enablement, observability

Exam Details

• Total Questions: 60 multiple-choice questions and 5 non-scored questions*
• Exam Duration: 105 minutes (time allows for unscored questions)
• Passing score: 72%
• Registration fee: USD 200, plus applicable taxes
• Retake fee: USD 100, plus applicable taxes
• Exam Delivery: Proctored exam or Online proctored environment
• Prerequisite: Salesforce Certified Administrator credential

Exam Outline

The Salesforce Business Analyst Practice Exam covers the following topics - 

Domain 1 - Customer Discovery (17%)

• Determine business strategies, goals, initiatives, and challenges to define the scope of business analysis.
• Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state.
• Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
• Apply the implementation lifecycle for planning business analysis activities.
• Analyze the customer's Salesforce environment to identify opportunities and constraints.
• Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business.

Domain 2 - Understand Collaboration with Stakeholders (24%)

• Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
• Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
• Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
• Explain how to move from current state analysis to an agreed future state design.
• Understand how Salesforce features and best practices impact solution options and business processes.
• Given a scenario, manage competing priorities to obtain sign-off from stakeholders. 

Domain 3 - Understand Business Process Mapping (16%)

• Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
• Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization.
• Analyze and document a business process to elicit requirements and identify resources to visualize a future state.
• Apply governance on agreed future state processes to control scope. 

Domain 4 - Understand Requirements (17%)

Distinguish between requirements vs. user stories to engage business and technical stakeholders.

Verify and prioritize existing requirements and identify new requirements to develop the future state.

Document requirements in a version controlled repository to manage scope.

Domain 5 - Understand User Stories (18%)

• Understand the components of a user story to perform thorough analysis.
• Contrast the difference between acceptance criteria vs. definition of done.
• Document user stories in a version controlled repository to manage scope.

Domain 6 - Understand User Acceptance (8%)

• Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements.
• Guide UAT and manage the results to determine whether the solution meets the requirements.
• Given a scenario, make a go/no-go release decision when new business or technical issues arise.

What do we offer?

• Full-Length Mock Test with unique questions in each test set
• Practice objective questions with section-wise scores
• In-depth and exhaustive explanation for every question
• Reliable exam reports evaluating strengths and weaknesses
• Latest Questions with an updated version
• Tips & Tricks to crack the test
• Unlimited access

What are our Practice Exams?

• Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
• Practice exam questions have been created on the basis of content outlined in the official documentation.
• Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
• Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
• You can also create your own practice exam based on your choice and preference 

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