Sales Support Practice Exam

Sales Support

Sales support refers to a variety of functions that help your sales team focus on actually selling and closing lead. These functions may differ from organisation to organisation. Sales support can be done by hired associates, outsourcing teams, productivity tools etc.

In layman terms, sales support consists of the tools, material and support that help sales representative to close the deals.

Roles and Responsibilities

• Product Training
• Follow ups
• Lead Generation
• Marketing Communication
• Monitoring customer accounts

Who should give this exam?

Generally those who are looking to build a strong career in support roles, it can be sales support, customer support/customer service or any kind of role that helps the sales team to close the deal.

Skills Required

• Good customer care skills.
• Good Communication skills
• Accuracy and attention
• MS office skills
• ability to work under pressure
• administrative skills
• Interpersonal skills
• Research skills

Career Prospects

• Customer Care Executive
• Customer Care Manager
• Sales Development Rep (SDR)
• Account Manager

Table of Content

• Sales Process 
• Getting Prepared to Make the Call
• Creative Openings
• Active Listening
• Delivering Presentations
• Managing the Sale
• Handling Objections
• Closing the Sale
• Following Up
• Setting Goals
• Managing your Data
• Managing Your Pipeline

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