Professional and Business Etiquette Practice Exam Questions

Professional and Business Etiquette Practice Exam Questions

Professionals, as well as the workforce of a company, are expected to show good behaviour in all the internal and external affairs of a company. As they represent the company to the outside world, it is, therefore, necessary to be familiar with professional and business etiquette. At times social situations can be awkward and can affect your relationship with your colleagues as well as your business partners. Therefore, one should be very careful to have basic professional and business etiquette.

Roles and Responsibilities

Some of the major responsibilities of such professionals are as follow:

• To develop a communication strategy, including media outreach and social media content creation.
• Do proper research as well as write press releases, and content for the company website.
• Maintain detailed knowledge of the company’s policies, principles and strategies.
• Plan and execute events and facilitate the resolution of disputes with external role-players.
• Develop effective corporate communication strategies and manage internal communications.

Who should take this exam?

Candidates who want to improve their communication skills, or who want to learn the basic key strategies that can be executed in difficult situations. Students can also take up this exam to uplift their skills and values.

Career Prospects

With the proper skill set, anyone can enter into their desired job. This certification will boost your CV along with your professional as well as technical skills.

Course Outline

The Professional and Business Etiquette Exam covers the following topics - 

Introduction to communication

• Learning the Theory of business communication

• Classification of communication

• The purpose of communication

• The process of communication

• The seven c’s of communication in verbal communication

• Universal elements in communication

• Interaction with social and electronic media

Diversity and organizational communication

• Learning the Organizational communication

• Assumptions underlying early organizational communication

• Communication networks

• Learning the Direction of communication

• Interpersonal communication

• Communication approaches used in an organization

• Learning the Line and staff management (lsm)

• Intercultural communication skills

• Learning the Cultural sensitivity and go global

• Effectiveness of intercultural communication

• Developing cultural intelligence

• Improving cross-cultural communication skills

• Some examples of cultural diversity

Oral communication

• Oral communication

• Listening

Non-verbal communication

• Learning the Importance of non-verbal communication

• Learning the History of non-verbal communication

• Learning the Types of non-verbal communication

• Functions of non-verbal communication

• How non-verbal communication helps

Written communication

• Written business communication

• Learning the

• Business etiquettes

• Modes of written communication in business organisation

• Types of communication based on style and purpose

• Learning the Keys to effective written communication

• The importance of font selection

• How to write a good business letter

• Learning How to write a memo

• E-mail

• Report writing

Organisation politics

• Overview of organization politics

• Political landscape of an organization

• Antecedents of political behaviour

• Learning the Method of dealing with organization politics

Developing negotiation skill

• Learning the Definition of negotiation

• Preparing for the negotiation process

• The seven basic steps in negotiation

• Learning the Negotiation styles

• Attitude and negotiation

Negotiation strategy & tactics

• Learning the Strategies for negotiation

• Best alternative to a negotiated agreement (batna)

• Approaches for negotiation

• Learning the Types of negotiators

• Tactics for negotiation process

• Learning the Non-verbal communication

• Emotions in the negotiation process

• Top ten effective negotiation skills

• Group dynamics in negotiation

• Learning the Creative methods to solve negotiation problems

• Value creation in negotiations

• Giving feedback after negotiation

• Barriers to the negotiation process

Emotional intelligence

• Emotional intelligence

• Learning Eq domains

• Self-awareness

• Self-regulation

• Social skills

• Improving perception competencies

• Learning the use of self-management and social skills

• Emotional maturity

• Emotional resilience