HDI Desktop Support Manager
HDI Desktop Support Manager
HDI Desktop Support Manager Exam Certification
This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs.
Who should take the exam?
The certification is suitable for the following candidates-
- Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
- Individuals who are preparing for the HDI Desktop Support Manager certification exam
The important topics covered in this exam are:
- Unit 1: Desktop Support
- Unit 2: Strategy
- Unit 3: IT Financial Management
- Unit 4: Technology and Service Support
- Unit 5: Service Level Management
- Unit 6: Metrics and Quality Assurance
- Unit 7: Desktop Support Processes
- Unit 8: Leadership
- Unit 9: Workforce Management
- Unit 10: Training and Retention
- Unit 11: Promoting Desktop Support
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Exam Format and Information
Exam Name HDI Desktop Support Manager Exam
|Exam Code ISM4330|
|Exam Duration 75 minutes||Exam Format Virtual, Public and Onsite|
|Exam Type Professional||Number of Questions 65 Questions|
|Eligibility/Prerequisite NIL||Exam Fee $145 USD|
|Exam Language English||Pass Score 80% and above|
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