HDI Desktop Support Manager
HDI Desktop Support Manager
HDI Desktop Support Manager Exam Certification
This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs.
Who should take the exam?
The certification is suitable for the following candidates-
- Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
- Individuals who are preparing for the HDI Desktop Support Manager certification exam
Course Outline
The important topics covered in this exam are:
- Unit 1: Desktop Support
- Unit 2: Strategy
- Unit 3: IT Financial Management
- Unit 4: Technology and Service Support
- Unit 5: Service Level Management
- Unit 6: Metrics and Quality Assurance
- Unit 7: Desktop Support Processes
- Unit 8: Leadership
- Unit 9: Workforce Management
- Unit 10: Training and Retention
- Unit 11: Promoting Desktop Support
Boost your chances to qualify HDI Desktop Support Manager exam with hundreds of free practice tests. Start Preparing Now!
Exam Format and Information
Exam Name HDI Desktop Support Manager Exam | Exam Code ISM4330 |
| Exam Duration 75 minutes | Exam Format Virtual, Public and Onsite |
| Exam Type Professional | Number of Questions 65 Questions |
| Eligibility/Prerequisite NIL | Exam Fee $145 USD |
| Exam Language English | Pass Score 80% and above |
HDI Desktop Support Manager FAQs
Can I have access to practice sets even after the training is over at Testpreptraining?
Yes, you will be given access to the practice sets which will be available once you have registered for the course.
How Testpreptraining will help in preparations for the HDI Desktop Support Manager Exam certification exam than any other websites?
At Testpreptraining you will get a Unique set of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.
Can I try the free exam before purchasing the whole practice test?
Testpreptraining gives you the option to take the free practise test with different and unique questions before purchasing the complete test.
How can I pass the HDI Desktop Support Manager Exam exam in my first attempt?
Testpreptraining training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass the HDI Desktop Support Manager Exam exam in your first attempt.
Other than mock exams & questions, is there any further assistance I can get from TestprepTraining?
You will get full assistance in any query related to HDI Desktop Support Manager Exam exam when you prepare with our test series. There is a team of experts who will handle your query.
If I need to cancel my enrollment, can I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.
Does TestprepTraining provide any preparation guidance for this certification exam?
Yes, you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.
What are the main areas to cover in the exam HDI Desktop Support Manager Exam exam?
In this exam the main highlighted areas are:
• Unit 1: Desktop Support
• Unit 2: Strategy
• Unit 3: IT Financial Management
• Unit 4: Technology and Service Support
• Unit 5: Service Level Management
• Unit 6: Metrics and Quality Assurance
• Unit 7: Desktop Support Processes
• Unit 8: Leadership
• Unit 9: Workforce Management
• Unit 10: Training and Retention
• Unit 11: Promoting Desktop Support
Who is the intended audience for the HDI Desktop Support Manager Exam exam?
The certification is suitable for the following candidates-
• Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
• Individuals who are preparing for the HDI Desktop Support Manager certification exam
What are the skills required for the HDI Desktop Support Manager Exam exam?
The candidates applying for this exam should know how to manage desktop support managers satisfy operational demands and build a support centre that aligns with the organization, adds value to the business, and delivers on its commitments.
What is the HDI Desktop Support Manager Exam exam?
This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.