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HDI Desktop Support Manager

HDI Desktop Support Manager

Free Practice Test

Not Available
  • TypeExam Format
  • No. of Questions20
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

Not Available
  • TypeExam Format
  • No. of Questions103
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

-
  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
Not Available

HDI Desktop Support Manager Exam Certification


This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs.


Who should take the exam?

The certification is suitable for the following candidates-

  • Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
  • Individuals who are preparing for the HDI Desktop Support Manager certification exam


Course Outline

The important topics covered in this exam are:

  • Unit 1: Desktop Support
  • Unit 2: Strategy
  • Unit 3: IT Financial Management
  • Unit 4: Technology and Service Support
  • Unit 5: Service Level Management
  • Unit 6: Metrics and Quality Assurance
  • Unit 7: Desktop Support Processes
  • Unit 8: Leadership
  • Unit 9: Workforce Management
  • Unit 10: Training and Retention
  • Unit 11: Promoting Desktop Support


Boost your chances to qualify HDI Desktop Support Manager exam with hundreds of free practice tests. Start Preparing Now!

Exam Format and Information

Exam Name HDI Desktop Support Manager Exam

Exam Code ISM4330
Exam Duration 75 minutes
Exam Format Virtual, Public and Onsite
Exam Type Professional
Number of Questions 65 Questions
Eligibility/Prerequisite NIL
Exam Fee $145 USD
Exam Language English
Pass Score 80% and above

HDI Desktop Support Manager FAQs

This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
The candidates applying for this exam should know how to manage desktop support managers satisfy operational demands and build a support centre that aligns with the organization, adds value to the business, and delivers on its commitments.
The certification is suitable for the following candidates- • Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies • Individuals who are preparing for the HDI Desktop Support Manager certification exam
In this exam the main highlighted areas are: • Unit 1: Desktop Support • Unit 2: Strategy • Unit 3: IT Financial Management • Unit 4: Technology and Service Support • Unit 5: Service Level Management • Unit 6: Metrics and Quality Assurance • Unit 7: Desktop Support Processes • Unit 8: Leadership • Unit 9: Workforce Management • Unit 10: Training and Retention • Unit 11: Promoting Desktop Support
Yes, you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.
You will get full assistance in any query related to HDI Desktop Support Manager Exam exam when you prepare with our test series. There is a team of experts who will handle your query.
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.
Testpreptraining training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass the HDI Desktop Support Manager Exam exam in your first attempt.
Testpreptraining gives you the option to take the free practise test with different and unique questions before purchasing the complete test.
Yes, you will be given access to the practice sets which will be available once you have registered for the course.
At Testpreptraining you will get a Unique set of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

 

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