Oracle B2C Service Integration and Development 2019 (1Z0-1034) Practice Exam

Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034)


About Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034)

Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034) is designed for individuals who possess a strong foundation and expertise in selling or implementing Oracle B2C Service Integration and Development, including RightNow Cloud Service solutions. This certification exam covers sections like CP Tools, CP - Basic Customizations, CP - Widgets and Scripting, CP - Advanced Customizations, Integration & Customization - Agent Desktop, Connect Web Services for PHP\SOAP\REST, RightNow Object Query Language, Desktop Integration and General Integration & Customization.


Course Structure

The Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034) exam covers the following topics - 

1. Customer Portal Tools

Use the site administration on the Agent Desktop

Access CP admin area, identify CP environments and deployment processes

2. Customer Portal - Widgets and Scripting

Create and manage a custom widget

Set up and configure Syndicated widgets on an external page

Describe Client-side scripting and its use in widgets

Describe how event handling can be used for widget interaction

Describe Controllers and their uses

Explain the advantages of using AJAX for widget/controller interaction

3. Integration and Customization - Agent Desktop

Explain Searching for, Viewing, Editing, Creating, and Customizing Record Types

Configure and manage custom fields and custom attributes

Configure and customize Custom Objects

Use the Connect webservices with desktop add-ins

Use primary objects and sub-objects

4. Integration & Customization - Connect Web Services for PHP\SOAP\REST

Describe CRUD Operations using Web Services for SOAP

Generate Bulk, Batch, and Chain Operations

Run Analytics Reports using Connect for SOAP

Get Values for NamedID Objects

Use the REST API

Use RightNow Object Query Language

5. Integration and Customization - General

Customize Mobile Sites and pageset mappings

Work with Custom Process Models

Configure CP Security

Explain the Usage of Session management

Explain Clickstream and reporting

Describe the Knowledge Foundation API

Implement the Scripts/custom folders

Create debugging within Oracle Service Cloud

Work with custom messagebases and configurations

 

6. Customer Portal - Basic Customizations

Describe the anatomy of a CP page

Modify page params, page logic and page settings 

Describe the importance of Internationalization

Customize and manage Templates, Pages, and Themes

Describe the importance of Accessibility

Describe and use the Widget Inspector

7. Customer Portal - Advanced Customizations

Describe a model and its uses

Describe the purpose of the RightNow Connect Common Object Model

Describe the uses of RightNow Connect for PHP in CP

Create Custom Objects

Create and manage a custom widget to display a custom object field 

Use Hooks within customizations

Describe the purpose and usage of Inlays

8. Integration and Customization - ROQL Queries

Execute ROQL Queries

Use custom fields and custom objects accessed in ROQL

Describe the purpose of Special Queries and their uses

9. Integration and Customization - Desktop Integration

Describe the purpose of the RightNow Desktop Add-In Framework

Explain Add-In Deployment Methods 

Work with Records and Automation

Describe the troubleshooting methods for Add-Ins

Connect Web Services for SOAP with Add-Ins

Extend the Browser User Interface

Identify accelerators for Oracle Service Cloud integrations 


Exam Pattern 

  • Exam Name: Oracle B2C Service Integration and Development 2019 Implementation Essentials
  • Exam Code: 1Z0-1034
  • Number of Questions: 70
  • Length of Time:  120 minutes
  • Exam Fee: $245 USD 
  • Exam Language: English


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