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Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20)

Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20)

Free Practice Test

Not Available
  • TypeExam Format
  • No. of Questions3
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

Not Available
  • TypeExam Format
  • No. of Questions71
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
Not Available

Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20) 


An Oracle Cross-Channel ?Contact Center Cloud 2020 ?Certified Implementation ?Specialist has demonstrated ?the knowledge required to ?create queues and ?assignments, implement ?automation and customization, ?set up process between ?Customers and Agents and ?manage Reports. Individuals ?who earn this certification ?are able to integrate ?the Cross-Channel Contact Center ?and configure add-ins. ?Up-to-date training and field ?experience are recommended.?


Course Outline

The Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20) Exam covers the following topics -

1. B2C Service Products and Services

2. Processes between Customers and Agents

3. B2C Service Service Console Extensions

4. B2C Service User Interface and Processes

5. Reports


Enrich and upgrade your skills to qualify Oracle Service Center 2020 (1Z0-1038-20) exam with hundreds of practice exam. Start preparing Now!

Exam Format and Information

Exam Name Oracle Service Center 2020 Implementation

Essentials (1Z0-1038-20) 

Exam Code 1Z0-1038-20
Exam Duration 85 mins
Exam Format Multiple Choice and Multi-Response Questions
Exam Type Cloud Computing
Number of Questions 58 Questions
Eligibility/Pre-Requisite NIL
Exam Fee $245 USD
Exam Language Exam has been validated against 20A
Pass Score 62% and above

 

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