Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20)

Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20) 

An Oracle Cross-Channel ?Contact Center Cloud 2020 ?Certified Implementation ?Specialist has demonstrated ?the knowledge required to ?create queues and ?assignments, implement ?automation and customization, ?set up process between ?Customers and Agents and ?manage Reports. Individuals ?who earn this certification ?are able to integrate ?the Cross-Channel Contact Center ?and configure add-ins. ?Up-to-date training and field ?experience are recommended.?

Course Outline

The Oracle Service Center 2020 Implementation Essentials (1Z0-1038-20) Exam covers the following topics -

1. B2C Service Products and Services

2. Processes between Customers and Agents

3. B2C Service Service Console Extensions

4. B2C Service User Interface and Processes

5. Reports

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