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Oracle Service Center 2019 Implementation Essentials (1Z0-1038)

Oracle Service Center 2019 Implementation Essentials (1Z0-1038)

Free Practice Test

Not Available
  • TypeExam Format
  • No. of Questions100
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

Not Available
  • TypeExam Format
  • No. of Questions69
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
Not Available

Oracle Service Center 2019 Implementation Essentials (1Z0-1038)

Oracle Service Center 2019 Implementation Essentials (1Z0-1038) demonstrates the candidate's knowledge required to create queues and assignments, implement automation and customization, set up process between Customers and Agents and manage Reports. Candidates who earn this certification will be able to integrate the Cross-Channel Contact Center and configure add-ins.


Course Structure

The topics covered in this exam include: 

  • Service Cloud Products and Services
  • Service Cloud User Interface and Processes
  • Reports
  • Service Console Core Features and Access
  • Processes between Customers and Agents
  • Service Cloud Service Console Extensions


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Exam Format and Information

Exam Name Oracle Service Center 2019 Implementation Essentials
Exam Code 1Z0-1038
Exam Duration 120 mins
Exam Format Multiple Choice
Exam Type IT
Number of Questions 65 Questions
Validated Against This exam has been validated against 19C.
Exam Fee $245 USD
Exam Language English
Pass Score 63% and above

Oracle Service Center 2019 Implementation Essentials (1Z0-1038) FAQs

The exam will cost you $245 USD with additional taxes.
Oracle Service Center 2019 Implementation Essentials (1Z0-1038) demonstrates the candidates knowledge required to create queues and assignments, implement automation and customization, set up process between Customers and Agents and manage Reports.
Candidates who earn this certification will be able to integrate Cross-Channel Contact Center and configure add-ins.
For this exam the passing score is 63%.
The topics covered in this exam include: • Service Cloud Products and Services • Service Cloud User Interface and Processes • Reports • Service Console Core Features and Access • Processes between Customers and Agents • Service Cloud Service Console Extensions
In this exam you will get 120 minutes to complete the exam.
Candidates for this exam are recommended to have up to date training and field experience with knowledge required to create queues and assignments, implement automation and customization, set up process between Customers and Agents and manage Reports.
This exam has been validated against 19C.
The course includes: • Oracle B2C Service Learning Subscription
There will be a total of 65 questions in the exam which you have to complete in 120 minutes.
In order to become Oracle Service Center 2019 Certified Implementation Specialist you have to pass 1Z0-1038 with scoring minimum 63%.
• Oracle certifications help you in expanding your knowledge base and validate your skills to appeal to potential employers. • It improves your potential earning power to command a higher salary. • With this you will learn to perform complex, hands-on activities through lab, study and practice sessions. • It provides access a secure digital badge you can add to your social media profiles.
Oracle Certification Program normally provides 90 days notice for the retirement of any certification exam. Oracle post announcements on the Certification Web site and also notify exam candidates by email, so please be sure that you always have your most current contact information on file in your Oracle Profile and ensure that you have selected to receive communications from the Oracle Certification Program.
Oracle Cloud Certifications are valid for a period of 18 months from the date you earn the credential. The credential will become inactive at the end of 18 months. And, the Oracle requires candidates to hold an active credential in order to access certain certification benefits including, without limitation, use of Oracle certification logos, eCertificates, score reports, digital badges and certification verification.
If you want to schedule the exam then, you can pay directly with a credit card, or redeem a voucher you’ve purchased from Oracle. Either way, you can schedule it through external testing provider, PearsonVue.
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Candidates are only allowed to take 4 attempts to pass an exam in a 12-month period. If a candidate passes the exam then they might not retake the exam.
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