Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20) - RETIRED
Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20) - RETIRED
Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20)
An Oracle Engagement Cloud ?Service 2020 Certified ?Implementation Consultant has ?the knowledge to perform ?initial setup and configure ?service request management. ?They can deploy and customize ?a Digital Customer Service ?application, configure ?Omnichannel communications ?and use tools to configure ?and customize Engagement ?Cloud. Up-to-date training ?and field experience are ?recommended.???
Course Outline
The Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20) Exam covers the following topics -
1. Initial Setup
2. Entitlements
3. Digital Customer Service (DCS)
4. Productivity Features
5. Service Request (SR) Management
6. Knowledge Management (KM)
7. Omnichannel Communications
8. Advanced Configuration, Integration and Analytics
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Exam Format and Information
| Exam Name Oracle B2B Service 2020 Implementation Essentials | Exam Code 1Z0-1064-20 |
| Exam Duration 85 mins | Exam Format Multiple Choice and Multi-Response Questions |
| Exam Type Cloud Computing | Number of Questions 58 Questions |
| Eligibility/Pre-Requisite NIL | Exam Fee $245 USD |
| Validated Exam has been validated against 20B | Pass Score 62% and above |