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Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Practice Exam

Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Practice Exam


About Microsoft Dynamics 365 Fundamentals (CRM) MB-910 

The Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam measures your ability to describe concepts including Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features. This exam covers the features and capabilities of Microsoft Dynamics 365.


Who should take the exam?

Candidates planning to take the exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.


Exam Details

  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) 
  • Exam Code: MB-910 
  • Exam Duration: 60 minutes (Seat Time: 80 minutes)
  • Exam Questions: 40-60 questions
  • Pass Score: 700 (on a scale of 1-1000)


Course Outline

The Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam covers the latest exam updates and topics - 

Module 1 - Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities

  • describe how to target customers by using segments and subscription lists
  • describe the lead generation and qualification process including lead scoring
  • describe customer journeys
  • describe event management features and capabilities

Describe related marketing apps

  • describe the capabilities of LinkedIn Campaign Manager
  • describe the capabilities of Dynamics 365 Customer Voice
  • describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights


Module 2 - Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle

  • describe leads and the process for qualifying leads
  • describe the opportunity management process
  • describe the quote lifecycle
  • describe use cases for orders and invoices
  • describe processes and tools used for forecasting sales

Describe related sales apps

  • describe capabilities of Dynamics 365 Sales Insights
  • describe capabilities of LinkedIn Sales Navigator


Module 3 - Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components

  • describe cases, queues, and entitlements
  • describe Knowledge Management
  • describe service-level agreements (SLAs)

Describe related customer service apps

  • describe Omnichannel for Customer Service
  • describe Connected Customer Service
  • describe Customer Service Insights


Module 4 - Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle

  • describe the lifecycle of a work order including work order creation
  • describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
  • describe capabilities for the Inspections feature

Describe scheduling capabilities

  • describe resource management capabilities including skills, and proficiency models
  • identify available Universal Resource Scheduling (URS) scheduling options including

Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians

  • describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient

Describe inventory and asset management capabilities

  • describe inventory management transaction types
  • describe customer asset management and preventive maintenance processes
  • describe options for performing proactive customer asset maintenance by implementing IoT


Module 5 - Describe Project Operations (15-20%)

Identify Project Operations capabilities

  • describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
  • identify views and reports that aid a project service company in making decisions

Describe project sales capabilities

  • describe the process for converting leads into projects
  • describe opportunity management and quote management for project-based and product-based quotes
  • describe use cases for project contracts

Describe project planning and resource management capabilities

  • describe allocation methods, tasks, subtasks, and assignments
  • describe time and expenses entry, and entry approvals
  • describe resource skills and proficiency models
  • identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards 


Module 6 - Describe shared features (15-20%)

Identify common customer engagement features

  • describe customers and activities
  • describe the product catalog
  • describe price lists, discounts, and currencies
  • describe cases
  • describe resources

Describe reporting capabilities

  • describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
  • describe options for exporting data to Microsoft Excel
  • describe options for analyzing data by using Power BI

Describe integration options

  • describe Microsoft Teams integration capabilities
  • describe use cases for integrating with Microsoft Excel and Microsoft Word
  • describe options for managing documents by using SharePoint Online
  • describe email integration capabilities


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  • Practice objective questions with section-wise scores
  • In-depth and exhaustive explanation for every question
  • Reliable exam reports evaluating strengths and weaknesses
  • Latest Questions with an updated version
  • Tips & Tricks to crack the test
  • Unlimited access

What are our Practice Exams?

  • Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
  • Practice exam questions have been created on the basis of content outlined in the official documentation.
  • Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
  • Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
  • You can also create your own practice exam based on your choice and preference 

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