Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Practice Exam
Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Practice Exam
About Microsoft Dynamics 365 Fundamentals (CRM) MB-910
The Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam measures your ability to describe concepts including Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features. This exam covers the features and capabilities of Microsoft Dynamics 365.
Who should take the exam?
Candidates planning to take the exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Exam Details
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Exam Code: MB-910
- Exam Duration: 60 minutes (Seat Time: 80 minutes)
- Exam Questions: 40-60 questions
- Pass Score: 700 (on a scale of 1-1000)
Course Outline
The Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam covers the latest exam updates and topics as per exam updates as of March 24, 2023 -
Domain 1 - Understand Microsoft Dynamics 365 Marketing (15–20%)
1.1 Explain Dynamics 365 Marketing
- Learn to use cases for Dynamics 365 Marketing
- Learn to lead generation and qualification
- Learn use cases for marketing forms
- Learn how to target customers by using segments and subscription lists
- Learn email marketing
- Learn customer journeys
- Learn event management features and capabilities
1.2 Explain Dynamics 365 Marketing related apps
- Learn use cases of and capabilities for Customer Insights
- Learn use cases of Customer Voice for Marketing
Domain 2 - Understand Dynamics 365 Sales (15–20%)
2.1 Explain Dynamics 365 Sales
- Learn use cases for Dynamics 365 Sales
- Learn leads and the process for qualifying leads
- Learn the opportunity management process
- Learn the quote lifecycle
- Learn the order management and invoice management processes
- Learn business process flows
2.2 Explain Dynamics 365 Sales capabilities and related apps
- Learn sales pipeline and forecasting concepts
- Learn use cases for and capabilities of Sales Insights
- Learn use cases for and capabilities of LinkedIn Sales Navigator
- Learn the Dynamics 365 Sales mobile app
Domain 3 - Understand Dynamics 365 Customer Service (20–25%)
3.1 Explain Dynamics 365 Customer Service
- Learn use cases for Dynamics 365 Customer Service
- Learn the functionality for workload management
- Learn Knowledge Management in Dynamics 365 Customer Service
- Learn the case lifecycle including service-level agreements (SLAs) and entitlements
3.2 Explain Dynamics 365 Customer Service capabilities and related apps
- Learn Omnichannel for Customer Service
- Learn reporting and data visualization options in Dynamics 365 Customer Service
- Learn Dynamics 365 Customer Voice use cases
Domain 4 - Understand Dynamics 365 Field Service (15–20%)
4.1 Explain Dynamics 365 Field Service
- Learn common field service processes
- Learn use cases for Dynamics 365 Field Service
- Learn the work order lifecycle
- Learn inspections in Dynamics 365 Field Service
- Learn the Field Service mobile app
4.2 Explain the scheduling capabilities of Dynamics 365 Field Service
- Learn resource and scheduling processes
- Learn asset management and customer assets
- Learn Connected Field Service for Dynamics 365
Domain 5 - Understand the core capabilities of Dynamics 365 customer engagement apps (20–25%)
5.1 Explain the foundations of Dynamics 365 customer engagement apps
- Learn use cases for Dynamics 365 customer engagement apps
- Learn Microsoft Power Platform as it relates to Dynamics 365 customer engagement apps
- Learn Microsoft Dataverse as the foundation for Dynamics 365 customer engagement apps
- Learn to Navigate within Dynamics 365 customer engagement apps
5.2 Explain shared activities and integration options in Dynamics 365 customer engagement apps
- Learn customers and activities
- Learn search criteria and filters
- Learn reporting capabilities including dashboards, charts, and views
- Learn Microsoft Teams integration
- Learn Microsoft Outlook integration
- Learn Microsoft Excel integration
What do we offer?
- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- In-depth and exhaustive explanation for every question
- Reliable exam reports evaluating strengths and weaknesses
- Latest Questions with an updated version
- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference
