Microsoft Dynamics 365 for Customer Service (MB-230)
Microsoft Dynamics 365 for Customer Service (MB-230)
Microsoft Dynamics 365 Customer Service MB-230
MB-230 is for Dynamics 365 functional consultants with customer service expertise who are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. In this, Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect.
Who should take the exam?
Candidates for this exam must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand the industry terminology, priorities, standards, methodologies, customer service operations, and best practices.
Course Outline
The important topics covered in the MB-230 exam are -
- Perform configuration (25-30%)
- Manage cases and the knowledge base (30-35%)
- Manage queues, entitlements, and SLAs (25-30%)
- Configure voice of the customer (15-20%)
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Exam Format and Information
Exam Name Microsoft Dynamics 365 for Customer Service | Exam Code MB-230 |
Exam Duration 120 mins | Exam Format Multiple Choice and Multi-Response Questions |
Exam Type Microsoft Dynamics 365 | Number of Questions 40-60 Questions |
Eligibility/Pre-Requisite NIL | Exam Fee $165 USD |
Exam Language English | Pass Score 700 (on a scale of 1-1000) |
Microsoft Dynamics 365 for Customer Service (MB-230) FAQs
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