Microsoft Dynamics 365 for Customer Service (MB-230)
Microsoft Dynamics 365 for Customer Service (MB-230)
Microsoft Dynamics 365 Customer Service MB-230
MB-230 is for Dynamics 365 functional consultants with customer service expertise who are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. In this, Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect.
Who should take the exam?
Candidates for this exam must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand the industry terminology, priorities, standards, methodologies, customer service operations, and best practices.
Course Outline
The important topics covered in the MB-230 exam covers the latest exam updates and topics -
- Manage cases and Knowledge Management (20-25%)
- Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)
- Implement scheduling (10-15%)
- Implement Omnichannel for Customer Service (30-35%)
- Manage analytics (10-15%)
Enrich your profile with hundreds of practice exams and expert learning resources. Try Microsoft Dynamics 365 for Customer Service (MB-230) Free Practice Test Now!
Exam Format and Information
Exam Name Microsoft Dynamics 365 for Customer Service | Exam Code MB-230 |
Exam Duration 120 mins | Exam Format Multiple Choice and Multi-Response Questions |
Exam Type Microsoft Dynamics 365 | Number of Questions 40-60 Questions |
Eligibility/Pre-Requisite NIL | Exam Fee $165 USD |
Exam Language English | Pass Score 700 (on a scale of 1-1000) |
Microsoft Dynamics 365 for Customer Service (MB-230) FAQs
How many times can you take a Microsoft exam?
How to become Microsoft Certified Dynamics 365 Customer Services Functional Consultant Associate?
How much does MB-230 exam cost?
Is the MB-230 Microsoft exam good?
How many questions will there be on the MB-230 exam?
What are the main areas to cover in exam MB-230 exam?
What operations candidate has to perform in the MB-230 exam?
Who are the intended audience for the Microsoft MB-230 exam?
How much time will be given to complete the MB-230 exam?
What is the skills requirement for the MB-230 exam?
What is Microsoft Dynamics 365 for Customer Service (MB-230) exam?
Can I try the free exam before purchasing the whole practice test?
How Testpreptraining will help in preparations for MB-230 exam certification exam than any other websites?
Can I have access to practice sets even after the training is over at Testpreptraining?
How can I pass the Microsoft MB-230 exam in my first attempt?
Do TestprepTraining provide any preparation guidance for this certification exam?