Microsoft Dynamics 365 for Customer Service (MB-230)
Microsoft Dynamics 365 for Customer Service (MB-230)
Microsoft Dynamics 365 Customer Service MB-230
MB-230 is for Dynamics 365 functional consultants with customer service expertise who are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. In this, Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect.
Who should take the exam?
Candidates for this exam must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand the industry terminology, priorities, standards, methodologies, customer service operations, and best practices.
Course Outline
The Microsoft MB-230 exam covers the following topics as per the exam updates as of March 18, 2024 -
- Domain 1 - Understanding to manage cases and Knowledge Management (15–20%)
- Domain 2 - Understanding to Manage Entitlements and SLAs (1–5%)
- Domain 3 - Overview of implementing scheduling (10–15%)
- Domain 4 - Learn to implement multi-session experiences for Customer Service (30–35%)
- Domain 5 - Explain managing analytics, visualizations, and insights (10–15%)
- Domain 6 - Understanding to implementing Microsoft Power Platform (5–10%)
- Domain 7 - Overview of implementing Connected Customer Service (1–5%)
- Domain 8 - Learn about implementing routing (10–15%)
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Exam Format and Information
| Exam Name Microsoft Dynamics 365 for Customer Service | Exam Code MB-230 |
| Exam Duration 120 mins | Exam Format Multiple Choice and Multi-Response Questions |
| Exam Type Microsoft Dynamics 365 | Number of Questions 40-60 Questions |
| Eligibility/Pre-Requisite NIL | Exam Fee $165 USD |
| Exam Language English | Pass Score 700 (on a scale of 1-1000) |
Microsoft Dynamics 365 for Customer Service (MB-230) FAQs
What operations candidate has to perform in the MB-230 exam?
Candidates perform designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. Also, candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro.
What are the main areas to cover in exam MB-230 exam?
In this exam the main highlighted areas are:
• Perform configuration (25-30%)
• Manage cases and the knowledge base (30-35%)
• Manage queues, entitlements, and SLAs (25-30%)
• Configure voice of the customer (15-20%)
How to become Microsoft Certified Dynamics 365 Customer Services Functional Consultant Associate?
To become Microsoft certified Dynamics 365 Customer Service Functional Consultant Associate you have to pass MB 200 and MB 230 exam.
Is the MB-230 Microsoft exam good?
This exam is best fit for the Microsoft Dynamics 365 functional consultants with having knowledge in meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk.
How much does MB-230 exam cost?
This exam will cost you $165 USD including the additional taxes.
Who are the intended audience for the Microsoft MB-230 exam?
This is exam is intended for Microsoft Dynamics 365 functional consultants with Customer Service skills.
How many questions will there be on the MB-230 exam?
Microsoft certification contains 40-60 questions which need to be completed in 120 minutes.
What is Microsoft Dynamics 365 for Customer Service (MB-230) exam?
MB-230 is intended for Dynamics 365 functional consultants with customer service expertise who are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. In this exam, Candidates performs designing and implementation of service management visualizations and reports provided by and in collaboration with the Solution Architect.
How much time will be given to complete the MB-230 exam?
You will get 120 minutes to complete the exam.
What is the skills requirement for the MB-230 exam?
Candidates for this exam must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand the industry terminology, priorities, standards, methodologies, customer service operations, and best practices.
How many times can you take a Microsoft exam?
In a year the candidate can give exam only five times and after then the candidate is eligible for the exam after 12 months. The 12 months period will start the day of the fifth unsuccessful exam. After giving the first exam if the candidate did not pass then they should have to wait at least a day to give second test.
Can I try the free exam before purchasing the whole practice test?
Testpreptraining gives you the option to take a free practice test with different and unique questions before purchasing the complete test.
How Testpreptraining will help in preparations for MB-230 exam certification exam than any other websites?
At Testpreptraining you will get a Unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.
How can I pass the Microsoft MB-230 exam in my first attempt?
Testpreptraining training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass MB-230 exam in your first attempt.
Do TestprepTraining provide any preparation guidance for this certification exam?
Yes you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.
Can I have access to practice sets even after the training is over at Testpreptraining?
Yes, you will be given access to the practice sets which will be available once you have registered for the course.