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Microsoft Dynamics 365 for Customer Service (MB-230)

Microsoft Dynamics 365 for Customer Service (MB-230)

Free Practice Test

FREE
  • TypeExam Format
  • No. of Questions5
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

$15.99
  • TypeExam Format
  • No. of Questions78
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
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Microsoft Dynamics 365 Customer Service MB-230 

MB-230 is for Dynamics 365 functional consultants with customer service expertise who are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. In this, Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect.


Who should take the exam?

Candidates for this exam must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand the industry terminology, priorities, standards, methodologies, customer service operations, and best practices. 


Course Outline

The important topics covered in the MB-230 exam are -

  • Perform configuration (25-30%)
  • Manage cases and the knowledge base (30-35%)
  • Manage queues, entitlements, and SLAs (25-30%)
  • Configure voice of the customer (15-20%)

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Exam Format and Information

Exam Name Microsoft Dynamics 365 for Customer Service 
Exam Code MB-230
Exam Duration 120 mins
Exam Format Multiple Choice and Multi-Response Questions
Exam Type Microsoft Dynamics 365
Number of Questions 40-60 Questions
Eligibility/Pre-Requisite NIL
Exam Fee $165 USD
Exam Language English
Pass Score 700 (on a scale of 1-1000)

Microsoft Dynamics 365 for Customer Service (MB-230) FAQs

MB-230 is intended for Dynamics 365 functional consultants with customer service expertise who are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. In this exam, Candidates performs designing and implementation of service management visualizations and reports provided by and in collaboration with the Solution Architect.
Candidates for this exam must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand the industry terminology, priorities, standards, methodologies, customer service operations, and best practices.
Candidates perform designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. Also, candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro.
This is exam is intended for Microsoft Dynamics 365 functional consultants with Customer Service skills.
In this exam the main highlighted areas are: • Perform configuration (25-30%) • Manage cases and the knowledge base (30-35%) • Manage queues, entitlements, and SLAs (25-30%) • Configure voice of the customer (15-20%)
You will get 120 minutes to complete the exam.
Microsoft certification contains 40-60 questions which need to be completed in 120 minutes.
This exam will cost you $165 USD including the additional taxes.
This exam is best fit for the Microsoft Dynamics 365 functional consultants with having knowledge in meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk.
To become Microsoft certified Dynamics 365 Customer Service Functional Consultant Associate you have to pass MB 200 and MB 230 exam.
In a year the candidate can give exam only five times and after then the candidate is eligible for the exam after 12 months. The 12 months period will start the day of the fifth unsuccessful exam. After giving the first exam if the candidate did not pass then they should have to wait at least a day to give second test.
Testpreptraining training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass MB-230 exam in your first attempt.
Yes you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.
Testpreptraining gives you the option to take a free practice test with different and unique questions before purchasing the complete test.
Yes, you will be given access to the practice sets which will be available once you have registered for the course.
At Testpreptraining you will get a Unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

 

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