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Microsoft Dynamics 365 Customer Engagement Core (MB-200) Practice Exam - RETIRED

Microsoft Dynamics 365 Customer Engagement Core (MB-200) 


About Microsoft Dynamics 365 Customer Engagement Core (MB-200) Certification

MB-200 exam for candidates who are functional consultants with having access to the features and functionality of the enterprise licensed product. As a functional consultant, the candidate is aware of bundled versions of features but does not primarily work with these bundled products. 


Who should take the exam?

Candidates in this exam are responsible for configuring the system to meet client needs, performing design tasks related to implementing new features and functionality, and implementing and testing system changes.

Candidate should know how to plan the functional design for solutions, implement an application lifecycle management (ALM) process, migrate data and objects from legacy and external systems, integrate Power Platform with other systems, and manage the Power Platform environment are best fit for exam.


Course Structure

Microsoft Dynamics 365 Customer Engagement Core (MB-200) covers the following topics -


DOMAIN I - Perform discovery, planning, and analysis (5-10%)

Create and validate documentation

  • Create high-level entity relationship diagram
  • Create and document mock-ups
  • Identify document data for migration and integration
  • Determine out of the box (OOB) functionality
  • Validate functional requirements
  • Select artifacts necessary for a proof of concepts (POC) of functional solution designs

Perform continuous collaboration with customer

  • Identify collaboration tools
  • Perform an audit
  • Identify artifacts to be recorded in change logs
  • Select between managed and unmanaged solutions
  • Identify components for entities

DOMAIN II - Manage user experience design (20-25%)

Create and configure apps

  • Configure settings to meet minimal capabilities
  • Configure out of the box and custom items to meet minimal capabilities specified
  • Create and configure dashboards
  • Create and configure forms
  • Create and configure charts
  • Create and manage reports
  • Create and configure views
  • Design site map
  • Export or import field translation
  • Configure mobile settings
  • Implement App Designer

Create and configure templates

  • Identify available templates in Dynamics 365
  • Create email templates
  • Create Excel templates
  • Create Word templates
  • Create and configure article and campaign templates

Create and manage processes

  • Configure a business rule
  • Configure a business process flow
  • Configure a workflow

DOMAIN III - Manage entities and data (15-20%)

Modify an existing data model

  • Create new or an modify existing entity(s)
  • Create new or modify existing relationships
  • Create new or modify existing fields
  • Manage accounts and contacts

Import and export data

  • Import data by using the import data wizard
  • Export data from Dynamics 365
  • Create data templates
  • Choose file types to upload into system
  • Identify source fields to Dynamics 365 Fields mapping
  • Save mappings to template

Manage data

  • Perform data cleanup
  • Mitigate data loading risks
  • Mitigate excessive database growth
  • Configure bulk record deletion
  • Configure duplicate detection setting

DOMAIN IV - Implement security (5-10%)

Configure security in Office 365

  • Identify Dynamics 365 Admin role assignments
  • Add users to security group administration

Configure security settings

  • Manage security roles
  • Manage users
  • • manage teams
  • Create and manage field security profiles
  • Configure hierarchy security

DOMAIN V - Implement integration (15-20%)

Configure App for Outlook

  • Identify required client software requirements
  • Identify required server software requirements
  • Configure server-side sync
  • Develop a plan to deploy Outlook App to users
  • Perform unit testing
  • Identify minimum application and operating system environments

Configure email integration

  • Configure email mailboxes
  • Configure email protocols
  • Configure email settings
  • Enable server-side synchronization
  • Enable Dynamics 365 App for Outlook

Integrate with Office 365

  • Determine enabled Office 365 capabilities
  • Design SharePoint online folder configuration architecture
  • Create SharePoint sites and document locations
  • Integrate OneNote
  • Integrate OneDrive for Business
  • Configure integration with the Office 365 toolset
  • Validate integrity of data in SharePoint
  • Integrate data by using Excel data online

Create, configure, and maintain Power Automate flows

  • Create service connections
  • Configure source and target fields
  • Create, validate, and execute Power Automate logic
  • Share flows with other users

DOMAIN VI - Perform solutions deployment and testing (25-30%)

Manage environments

  • Determine whether to use managed or unmanaged solution
  • Determine subcomponents to include in a solution
  • Create or use a custom publisher
  • Migrate from sandbox environments
  • Administer environments
  • Configure environments

Manage applications

  • Manage applications using the Dynamics 365 Administration Center
  • Manage Dynamics 365 applications using solutions

Perform system administration

  • Configure connection roles
  • Configure language and locales
  • Configure currencies
  • Configure subjects
  • Configure custom help
  • Configure session and inactivity timeouts
  • Manage global audit settings
  • Configure audit user access
  • Manage audit logs
  • Manage entity and field auditing
  • Configure relevant search
  • Configure QuickFind settings
  • Configure categorized search

Perform quality assurance

  • Create system, performance, unit, and regression testing scripts
  • Perform performance tuning
  • Perform optimization testing
  • Verify network capacity and throughput by using the Dynamics 365 Diagnostics Tool
  • Perform data query performance

Manage solutions

  • Create solutions
  • Export solutions
  • Import solutions
  • Distribute solutions and patches


Exam Pattern 

  • Exam Name: Microsoft Dynamics 365 Customer Engagement Core
  • Exam Code: MB-200
  • Number of Questions: 40-60
  • Length of Time:  120 Minutes
  • Registration Fee:$165.00
  • Passing Score: 700 (on a scale of 1-1000)
  • Exam Language English, Japanese


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