ITIL® Intermediate

ITIL® Intermediate

The ITIL v3 Intermediate modules play a key role for those professionals who want to transition to the ITIL 4 scheme. Its content will benefit end learners who are progressing on their ITIL journey. Professionals with a solid ITIL v3 grounding who move onto ITIL 4 will be in a strong position to help their organisation evolve their service management.

The principles, processes and activities covered within the Service Lifecycle and Service Capability modules provide essential knowledge that will contribute to a better comprehension of ITIL 4 concepts reflected on the updated framework.

Skills Acquired

This knowledge will help to:

• integrate key concepts existing in both versions
• understand how they interact, what remains core and what has evolved
• keep supporting professionals with the challenges faced in their work environment.

Course Outline

The ITIL® Intermediate exam covers the following topics - 

• Service Strategy (SS)
• Service Design (SD)
• Service Transition (ST)
• Service Operation (SO)
• Continual Service Improvement (CSI).