ITIL 4 Specialist: Create, Deliver and Support (CDS)

ITIL 4 Specialist: Create, Deliver and Support (CDS) Exam

The ITIL 4 Specialist - Create, Deliver and Support (CDS) Exam has been designed for IT professionals and leaders responsible for designing, developing, and managing digital services. This ITIL CDS exam focuses on building deep understanding of core service management activities and broadens the scope of ITIL by including the entire service creation lifecycle. It is a critical module within the ITIL Managing Professional stream.

Skills Acquired

This ITIL 4 CDS certification has been developed to -

• Enhance Service Processes: Refine and improve existing IT processes to ensure they are efficient and aligned with business goals.
• Lead IT Teams Effectively: Gain the skills to manage IT teams with an emphasis on collaboration and continuous improvement.
• Optimize Value Streams: Streamline workflows and value streams to maximize efficiency and deliver greater value.

Course Outline

The ITIL 4 Specialist: Create, Deliver and Support Practice Exam covers the following topics in general - 

• Domain 1 - Introduction to ITIL 4 CDS
• Domain 2 - Understanding Core Service Management Activities
• Domain 3 - Explain Designing and Managing Digital Products and Services
• Domain 4 - Overview of Development and Deployment Practices
• Domain 5 - Explain Service Monitoring and Optimization
• Domain 6 - Describe Managing IT Teams and Processes
• Domain 7 - Integrating New Technologies