IIBF Debt Recovery Agent (DRA) Exam
IIBF Debt Recovery Agent (DRA) Exam
IIBF Debt Recovery Agent (DRA) Exam
Reserve Bank of India (RBI) advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. RBI has also stipulated that Banks / NBFCs should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF.
Course Outline
- Principles of Banking
- Structure and Function of Banking
- Retail Banking
- Recent Trends
- E-banking-KYC Norms
- Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc
- Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability
Who should take the exam?
Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property, collections agents must possess skills in communication, negotiation, and investigation.
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Exam Format and Information
| Exam Name IIBF Debt Recovery Agent (DRA) | Exam Code DRA |
| Exam Duration 90 minutes | Exam Format Multiple Choice Questions |
| Exam Type Both online and offline Exam | Number of Questions Approx 90 Questions |
| Eligibility/Pre-Requisite As specified* | Exam Fee Rs. 1200 /- (For members) and Rs. 1500?- (For Non-Members) |
| Exam Language English | Pass Score 50% |
Exam Prerequisites
- Qualification of the candidate : The candidate shall possess the minimum qualification of SSC passed or above,
- Age : Candidate must have completed 18 years of age on the date of application for training
- Training : If you are 10th passed then you must undergo 100 hours of training. But If you are a graduate and above then you must undergo 50 hours of training Employees of BPO / Call Centres with educational qualification of graduation and above need to undergo only 50 hours of training as per training schedule provided to Banks / Accredited Institutes.
IIBF Debt Recovery Agent (DRA) Exam FAQs
What is the application procedure for the exam?
Application for examination should be registered online from the Institute's website www.iibf.org.in. The schedule of examination and dates for registration will be published on IIBF website.
What is IIBF Debt Recovery Agent (DRA) Exam?
Reserve Bank of India (RBI) advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. RBI has also stipulated that Banks / NBFCs should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF.
How the exam scores are calculated?
After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.
Who should take the exam?
Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property, collections agents must possess skills in communication, negotiation, and investigation.
What are the main topics covered in the exam?
The main topics in this exam are –
• Principles of Banking
• Structure and Function of Banking
• Retail Banking
• Recent Trends
• E-banking-KYC Norms
• Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc
• Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability
What is passing criteria for the exam?
The passing criteria for the exam is 50%.
How many questions will be there in the exam?
There will be approx 90 questions which have to be completed in 90 minutes.
What is the fee structure for the exam?
The fee structure for IIBF Debt Recovery Agent (DRA) Exam is Rs. 1200/- (For Members) and Rs. 1500/- (For Non-Members)
What variety of questions appears on the exam?
There will only be multiple choice questions in the exam.
Is there any assistance from Testprep Training in terms of exam preparation?
Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.
Do TestprepTraining provide practice set questions for IIBF Debt Recovery Agent (DRA) Exam?
TestprepTraining provides unique sets of questions that will help you check your skills and knowledge in performing data analysis on Excel. These practice questions will help you increase your knowledge for better preparation of exam.
Is there any negative marking in the exam?
There will be no negative marking for wrong answers.
For how long is the license valid after purchase?
Once purchased, the practice exams can be access for the lifetime.
Do you provide any preparation guidance for this certification exam?
Yes our experts frequently blog about the tips and tricks for exam preparation.
Do you offer any discount on the bulk purchase?
Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.
Can we try the free test before purchasing the practice exam?
Yes testprep training offers free practice tests for IIBF Debt Recovery Agent (DRA) Exam which can be used before the final purchase for complete test.
Does Testprep Training offer Money Back Guarantee for the Exam Simulator?
Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the IIBF Debt Recovery Agent (DRA) Exam cost.