Helpdesk Exam

Helpdesk Exam

The Helpdesk Exam is designed to assess the skills needed to provide effective technical support and customer service in an IT helpdesk environment. It covers essential troubleshooting techniques, customer communication, and system maintenance to ensure smooth operations and satisfied users.

Who should take the Exam?

• IT professionals working or aspiring to work in helpdesk or technical support roles.
• Customer support representatives who handle technical issues.
• Network administrators looking to validate their troubleshooting and support skills.
• Individuals pursuing a career in IT support and seeking to enhance their credentials.

Exam Objectives

• Assess proficiency in diagnosing and resolving technical issues for end-users.
• Test knowledge of common helpdesk software, tools, and ticketing systems.
• Evaluate communication skills in managing customer expectations and delivering solutions.
• Measure understanding of system maintenance, security protocols, and network troubleshooting.