Grievance Handling Practice Exam

Grievance Handling

Grievance handling is the management of handling employee dissatisfaction or complaints, it can favouritism, workplace harassment, or wage deduction. If company establishing a formal grievance handling procedures, they provides a safe environment to employees to raise their concerns.

Who should give this exam?

This exam is not specific to a particular group of people; this should be taken by all the working professionals, so that they are well aware about Grievance Handling process in their company.

Skills Required

• Active listening
• Attention to detail
• Sensitivity and tact
• Inclusive language
• Calm demeanour

Career Prospects

Handling employee grievances is a job function which is usually handled by a HR Professional or sometime this task might be assigned to someone by the employer or the concerned authorities. 

Table of Content

• Introduction to Grievance Handling
• Types of Grievances
• Handling Grievances
• The Grievance Procedure
• Employee Counselling Session
• Handling Unexpected Scenarios
• Going Beyond the Company
• Complaint Form

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