EXIN IT Service Management Foundation ISO/IEC 20000 Practice Exam

EXIN IT Service Management Foundation ISO/IEC 20000

EXIN IT Service Management Foundation ISO/IEC 20000

EXIN IT Service Management Foundation tests a candidate’s basic knowledge of key information and concepts of ITSM. The importance is placed on the service management system (SMS) and service management processes. Especially the core concepts and essential terminology of ITSM based on ISO/IEC 20000:2011.


Who is this exam for?

ITSM Foundation Bridge is specifically for professionals with another service management certificate like SIAM(TM), VeriSM(TM), or ITIL.


Requirements for Certification

  • Successful completion of the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 exam.
  • An existing service management certificate (for example VeriSM™, SIAM™ or ITIL). 


Course Structure

The domains and their relevant topics of the EXIN IT Service Management Foundation ISO/IEC 20000 exam are as follows:

1. Introduction to IT Service Management 35%

Core concepts of IT Service Management 20%

Core concepts of Quality Frameworks 15%

2. The Service Management System (SMS) 35%

Introduction to Management Systems 20%

Core concepts of the Service Management System (SMS) 15%

3. Service Design and Transition 5%

Core concepts for Service Design and Transition 5%

4. The service delivery processes and their relationships 5%

The service delivery processes and their relationships (Service level management, Service reporting, Service continuity and availability management, Budgeting and accounting for services, Capacity management, Information security management) 5%

5. The relationship processes and their relationships 5%

The relationship processes and their relationships (Business relationship management, Supplier management) 5%

6. The resolution processes and their relationships 5%

The resolution processes and their relationships (Incident and service request management, Problem management) 5%

7. The control processes and their relationships 10%

The control processes and their relationships (Change management, configuration management, release and deployment management)


Exam Format

  • Exam Name: EXIN IT Service Management ISO/IEC 20000
  • Exam Level: Foundation
  • Number of Questions: 20
  • Exam Format: Multiple-choice
  • Passing score: 65% marks
  • Time Give: 30 minutes
  • Requirements:  ITIL® Foundation Certificate
  • Available languages: English, Dutch, German, Spanish, French, Brazilian Portuguese, Chinese, Japanese, Latin American Spanish


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