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Customer Experience

Customer Experience

Free Practice Test

FREE
  • TypeExam Format
  • No. of Questions5
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

$11.99
  • TypeExam Format
  • No. of Questions30
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

-
  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
Not Available

Customer Experience


Customer experience has become an essential part of businesses and companies. With the increase in the use of technology, it has become necessary to interact with customers. There are professionals that listen to the customers and provide them with the services like turning in enquiries, customer feedback, retaining customers, and more.


Course Outline

The Customer Experience exam covers the following topics - 

Customer Service

Learning Customer Handling

Customer Focus

Learning Customer Expectations

Customer Needs

Learning Consumer Perception

Consumer Attitudes

Learning Customer Focused Organization

Customer Focused Interaction

Learning Customers Listening and Tools

Learning Developing skills

Telephone Usage

Team Work

Learning Stress Management

Learning Time Management

Learning Negotiation Skills

Office Communications and Mailing Skills

Managing Office Records

Learning Word Processing – MS-Word 2013

Learning Spreadsheet – MS-Excel 2013

Networking and Internet

Learning Future Developments

Customer Experience FAQs

Customer experience has become an essential part of businesses and companies. With the increase in the use of technology, it has become necessary to interact with customers. There are professionals that listen to the customers and provide them with the services like turning in enquiries, customer feedback, retaining customers and more.

Some of the major roles and responsibilities of a customer service professional are as follow:

Keeping the customers in loopin order to sync with their complaints and demands.

Focus on retaining customers, serving your audience, or turning inquiries

Focusing on good customer service is one of the main factors in organizational success.


Communication skills

Empathy

Self-control

Basic computer skills

Taking responsibility

People manager

Social media specialist

Support specialist

Guest service agent

Call centre representative

Customer service representative

Customer Service

Learning Customer Handling

Customer Focus

Learning Customer Expectations

Customer Needs

Learning Consumer Perception

Consumer Attitudes

Learning Customer Focused Organization

Customer Focused Interaction

Learning Customers Listening and Tools

Learning Developing skills

Telephone Usage

Team Work

Learning Stress Management

Learning Time Management

Learning Negotiation Skills

Office Communications and Mailing Skills

Managing Office Records

Learning Word Processing – MS-Word 2013

Learning Spreadsheet – MS-Excel 2013

Networking and Internet

Learning Future Developments

Students in the management, marketing, or sales related field can take this exam for better job opportunities. It is a good career choice for anyone who wants to experience growth in their career.

 

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