Customer Assistance Practice Exam
Customer Assistance
Customer Assistance is a range of customer services offered/provided to assist customers in making cost effective purchase and correct use of a product. It includes assistance in the form of troubleshooting doubts, installation, training, maintenance, upgrading, and disposal of a product.
Who should give this exam?
Students and professionals working in customer support related dept should give this exam to enhance the job skills and prepare for higher level jobs.
Skills Required
- Active listening
- Empathy
- Problem-solving and communication
- Negotiations
- Writing skills
- Creativity
- Patience
Career Prospects
- Customer Support Executive
- Customer Support Manager
- Technical Support Manager
- Customer Assistant
Table of Content
- Introduction to Customer Assistance
- Communication Skills
- Knowing your Customer
- Calming Upset Customers
- Telephone Customer Service
- Internet Skills
- Time Management Strategies
- Stress Management Strategies
What do we offer?
- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- In-depth and exhaustive explanation for every question
- Reliable exam reports to evaluate strengths and weaknesses
- Latest Questions with an updated version
- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real time exam scenario.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
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