CompTIA A+ 220-1002 (Core 2) Exam

Exam has been updated - CompTIA A+ 220-1002 (Core 2)

About CompTIA A+ 220-1002 (Core 2) Exam

The CompTIA A+ 220-1002 (Core 2) exam has been built with the motive to build skills to handle IT support tasks including -

• Ability to manage operating systems
• Implement software troubleshooting
• Using best practices for safety, environmental impact and communication.
• Ability to better address IT support issues.

Skills Acquired

The candidates taking the CompTIA A+ 220-1002 (Core 2) develop the skills

• To implement and execute newer technologies of mobile device, WiFi networks, cloud computing, virtualization and following best practices. Companies
• Develop skills to provide IT support to organizations.

Who should take the exam?

The CompTIA A+ 220-1002 exam is suitable for

• IT support and help desk Professional
• Field Service Professionals
  
• Technical support staff
• Desktop administration professionals 

Course Structure

CompTIA A+ 220-1002 exam covers the following topics - 

MODULE 1 - Understanding Operating Systems 27%

• Learn about types of operating system types and their features.
• Learn the features of Microsoft Windows versions.
• Understand the general OS installation considerations and upgrade methods.
• Learn to use appropriate Microsoft command-line tools.
• learn the application of Microsoft operating system features and tools.
• Understand Microsoft Windows Control Panel utilities.
• Learn to install and configure concepts.
• Develop skills to configure Microsoft Windows networking on a client/desktop.
• Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems.

MODULE 2 - Understanding Concepts of Security 24%

• Learn the importance of physical security measures.
• Understand the concept of logical security.
• Understand wireless security protocols and authentication methods.
• Learn tools and methods to detect, remove, and prevent malware.
• Understanding social engineering, threats, and vulnerabilities.
• Learn the Microsoft Windows OS security settings.
• Learn security best practices for securing a workstation.
• Learn methods for securing mobile devices.
• Understand and implement suitable data destruction and disposal methods.
• Learn to configure security on SOHO wireless and wired networks.

MODULE 3 - Understand the methods of Software Troubleshooting 26%

• Learn troubleshooting Microsoft Windows OS issues.
• Learn to troubleshoot and resolve PC security problems.
• Learn best practice procedures for malware removal.
• Learn troubleshooting mobile OS and application problems.
• Learn troubleshooting mobile OS and application security problems.

MODULE 4 - Operational Procedures 23%

• Understand best practices associated with types of documentation.
• Learning to implement basic change management.
• Learn the implementation of basic disaster prevention and recovery procedures.
• Understanding general safety procedures.
• Learn about the environmental impacts and appropriate controls.
• Understanding the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts.
• learn to use proper communication techniques.
• Understand and identify the basics of scripting.
• Learn the usage of remote access technologies.

Exam Pattern 

• Exam Name: CompTIA A+ 220-1002 (Core 2) 
• Exam Code: 220-1002
• Number of Questions: 90
• Length of Time: 90 Minutes
• Registration Fee:$226.00
• Passing score: 700 (on a scale of 100-900)
• Exam Language English, German, Japanese, Portuguese, Thai and Spanish

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