CIS-Field Service Management Practice Exam

CIS-Field Service Management

CIS-Field Service Management

The CIS – Field Service Management exam certifies that a candidate has the skills and necessary knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Field Service application.


Target Audience 

The CIS – Field Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Implementation Specialist for Field Service Management.


Course Structure

The important domains and their topics that the CIS-Field Service Management Exam covers are: 

1. Field Service Management Fundamentals 35%

Field Service Management Process, Personas, Roles, and Terminology

Work Order Management

Scheduling and Dispatch

Field Agent Activities (Mobile & Desktop)

Reporting & Performance Analytics for Field Service

Data Collection Process, Widgets, and Dashboards

Planned Maintenance for Field Service

Appointment Booking

Map Pages

2. Implementation Planning 15%

Field Service Management Solution

Field Service Industry Good Practices

Field Service Management Implementation Good Practices

3. Implementing Field Service Processes 35%

Foundation Data

Configuring Field Service Business Process, Assignment, and Add-ons

Configuring Work Order Creation

Optimizing Scheduling, Dispatch, and Inventory Operations

Configuring Time Recording

Configuring Field Service Mobile

4. Implementing Related Processes 10%

Configuring Appointment Booking (Service Portal and Service Catalog)

Configuring Targeted Communications

Configuring Contextual Knowledge for Field Service

5. Field Service Integrations 5%

Integrations with Applications and Data Sources

Process Integrations


Exam Format

  • Exam Name: CIS-Field Service Management
  • Number of Questions: 60
  • Exam Format: Multiple-choice
  • Exam fee: $150


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  • Practice exam questions have been created on the basis of content outlined in the official documentation.
  • Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
  • Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
  • You can also create your own practice exam based on your choice and preference.


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