CIS-Field Service Management Practice Exam
CIS-Field Service Management
CIS-Field Service Management
The CIS – Field Service Management exam certifies that a candidate has the skills and necessary knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Field Service application.
Target Audience
The CIS – Field Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Implementation Specialist for Field Service Management.
Course Structure
The important domains and their topics that the CIS-Field Service Management Exam covers are:
1. Field Service Management Fundamentals 35%
● Field Service Management Process, Personas, Roles, and Terminology
● Work Order Management
● Scheduling and Dispatch
● Field Agent Activities (Mobile & Desktop)
● Reporting & Performance Analytics for Field Service
● Data Collection Process, Widgets, and Dashboards
● Planned Maintenance for Field Service
● Appointment Booking
● Map Pages
2. Implementation Planning 15%
● Field Service Management Solution
● Field Service Industry Good Practices
● Field Service Management Implementation Good Practices
3. Implementing Field Service Processes 35%
● Foundation Data
● Configuring Field Service Business Process, Assignment, and Add-ons
● Configuring Work Order Creation
● Optimizing Scheduling, Dispatch, and Inventory Operations
● Configuring Time Recording
● Configuring Field Service Mobile
4. Implementing Related Processes 10%
● Configuring Appointment Booking (Service Portal and Service Catalog)
● Configuring Targeted Communications
● Configuring Contextual Knowledge for Field Service
5. Field Service Integrations 5%
● Integrations with Applications and Data Sources
● Process Integrations
Exam Format
- Exam Name: CIS-Field Service Management
- Number of Questions: 60
- Exam Format: Multiple-choice
- Exam fee: $150
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- Full-Length Mock Test with unique questions in each test set
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- An in-depth and exhaustive explanation for every question
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- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real-time exam scenarios.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference.
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