C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011
C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011
C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011
The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Exam has been developed to validate the core skills and knowledge of the candidate in SAP Service Cloud project implementation.
Course Outline
The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 exam covers topics including - 1
- Domain 1 - Understanding Service Objects (> 12%)
- Domain 2 - Overview of User Management (8% - 12%)
- Domain 3 - Understanding Communication Channel and Knowledge Base (8% - 12%)
- Domain 4 - Overview of Service Business Process (8% - 12%)
- Domain 5 - Understanding Service Elements and Notification (8% - 12%)
- Domain 6 - Overview of Data Management (8% - 12%)
- Domain 7 - Basic Setup Settings (8% - 12%)
- Domain 8 - Reporting (< 8%)
- Domain 9 - Maintenance Plan (< 8%)
- Domain 10 - Personalization and Extensibility (< 8%)
- Domain 11 - Contracts and Case Management (< 8%)
Exam Format and Information
Exam Name SAP Certified Application Associate – SAP Service Cloud 2011 | Exam Code C_C4H510_04 |
| Exam Duration 180 mins | Exam Format Multiple Choice and Multi-Response Questions |
| Exam Type Associate | Number of Questions 80 Questions |
| Eligibility/Pre-Requisite NIL | Exam Status Live |
| Exam Language English | Pass Score 63% and above |