C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011

C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011

The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Exam has been developed to validate the core skills and knowledge of the candidate in SAP Service Cloud project implementation.

Course Outline

The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 exam covers topics including - 1

• Domain 1 - Understanding Service Objects (> 12%)
• Domain 2 - Overview of User Management (8% - 12%)
• Domain 3 - Understanding Communication Channel and Knowledge Base (8% - 12%)
• Domain 4 - Overview of Service Business Process (8% - 12%)
• Domain 5 - Understanding Service Elements and Notification (8% - 12%)
• Domain 6 - Overview of Data Management (8% - 12%)
• Domain 7 - Basic Setup Settings (8% - 12%)
• Domain 8 - Reporting (< 8%)
• Domain 9 - Maintenance Plan (< 8%)
• Domain 10 - Personalization and Extensibility (< 8%)
• Domain 11 - Contracts and Case Management (< 8%)