C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911

The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 covers the following topics -

• Service Objects> 12%
• Data Management > 12%
• User Management (8% - 12%)
• Communication Channel and Knowledge Base (8% - 12%)
• Service Business Process (8% - 12%)
• Service Elements and Notification (8% - 12%)
• Basic Setup Settings (8% - 12%)
• Reporting < 8%
• Personalization and Extensibility < 8%
• Maintenance Plan < 8%
• Contracts and Case Management < 8%

• Exam Duration 180 mins
• Exam Format Multiple Choice and Multi-Response Questions
• Exam Type Cloud Computing
• Number of Questions 80 Questions
• Eligibility/Pre-Requisite NIL

1. To schedule an online exam, visit the Certification Hub.
2. Review available exams listed on the Exam Dashboard menu, and schedule a suitable exam appointment time and date. (Note: The dashboard will also track your exam results and any attempts remaining on your subscription.)
3. A message will appear confirming you have successfully placed an order. However, this does not mean the exam has been booked yet. You will be sent a booking confirmation email that confirms the details of your booking.
4. Please read the email carefully to ensure the details are correct. If any details are incorrect, or you have any questions or concerns, please contact your local SAP representative (visit the contact page at SAP Training Shop). Provide your order number to the specialist handling your query, found in the Order Summary section or My Account section of SAP Training Shop.

From within Certification Hub, you can request help for technical problems by email or chat:

Email - [email protected] and [email protected]

As soon as you receive confirmation of your subscription, you will be able to schedule an SAP Global Certification exam. We suggest you schedule your exam far enough in advance (2-3 hours) to allow you to test your equipment and get your identification documents ready

You can cancel or reschedule an exam in Certification Hub by using the calendar icon in the “Exam Appointments/Upcoming Appointments” section. You must cancel or reschedule your exam at least 24 hours before the scheduled appointment date and time. SAP reserves the right to subtract an exam attempt if you do not cancel your appointment within the specified time.

If you miss your SAP Global Certification exam appointment and do not cancel or reschedule within 24 hours prior to the start date and time of your exam, your appointment will be regarded as an exam attempt. The proctor will update the appointment status to “No Show”, which will be reflected in Certification Hub under “Exam Appointments | Previous Appointments”.

No, it is not possible to take a break during the exam. However, if an urgent matter or technical problem arises, you should immediately communicate with your proctor by chat or audio.

No, exams are available online 24/7 and each exam is proctored remotely. You can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.

Yes, a chat window will be available

No, tablets are not supported, including:

• Google Chromebook
• Apple iPad/Apple mini
• Android/Microsoft tablets

If you encounter a technical problem, you can ask the exam proctor for help. Use the chat feature in the application or your microphone to communicate with the proctor.

First and foremost, take all necessary measures to protect your own safety and the safety of others. If a fire alarm or similar incident interrupts your exam, use chat or audio to communicate with your proctor to get advice on the next steps, or email SAP.