Back Office Support Practice Exam

Back Office Support

Back office support is basically used for office solutions that doesn’t include costumer facing. While these job roles don't directly fit into the description of customer support, these back office support persons are responsible of streamlining and improving the customer experience. These roles are often behind the scenes, but these should never be ignored.


Who should give this exam?

Those who are looking to update their skills on Back office support and become more proficient in their job roles, it may includes employees working is back office support, customer support, admin support, admin executives etc.


Skills Required

  • Communication
  • Customer support
  • MS Office 
  • Data Entry 
  • Analytical
  • Organizational skills
  • Administrative skills


Career Prospects

  • Back Office Executive
  • HR Executive
  • Customer Support Executive
  • Front Office Executive


Table of Content

Telephone Usage

  • Telephone Manners
  • Telephone Etiquettes
  • Voice Mail Etiquettes

Mailing Services

  • Incoming Mail
  • Outgoing Mail
  • Fundamentals activities of mail handling department
  • Mail Automation

Hospitality

  • Reception
  • Etiquettes as a host
  • Etiquettes as an Invitee
  • Etiquettes of using Elevators/Escalators
  • Etiquettes of using Stair Case
  • Etiquettes of using a Door
  • Table Manners/Etiquettes of using Table

Meetings

  • Types of Meetings
  • Type of Committees
  • Meeting Terminologies Glossary

Records Management

  • Purpose of Record Management
  • Features of Effective Record Management
  • Type of Files
  • Procedure of Classification
  • Methods of Filing

Office Automation

  • Benefits of Office Automation
  • Limitations of Office Automation
  • Duplicating Machine
  • Photocopying Machine
  • FAX (Facsimile)
  • Dictaphone
  • Desktop Publishing (DTP)
  • Time recording machine
  • Document Shredder

Computer Basics

  • MS- Word
  • MS-Excel
  • PowerPoint
  • Internet
  • E-mails


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