Avaya Professional Design Specialist (APDS) Practice Exam

Avaya Professional Design Specialist (APDS)

Avaya Professional Design Specialist (APDS)

The Avaya Professional Design Specialist (APDS) validates that the candidate has an initial level of technical proficiency required to create specific designs and build foundational knowledge for solution designs based on customer requirements. 

Course Structure 

Candidates typically should have technical awareness and understanding of solutions and products within a portfolio and the credential:

1. Understand typical customer issues and trends in the target market.

2. Discuss the products in a portfolio and explain the role they play in a solution: functionalities, capabilities, interdependencies, integration, interoperability, upgrade/migration requirements.

3. Describe the value and functionalities a solution made up by the products in the portfolio brings to the customer.

4. Discuss the available services and support (ProServ and/or AGS) options for a product or solution.

5. Describe licensing options.

6. Compare, contrast and position a solution over a competitor.

7. Conduct application discovery.

8. Clarify customer’s request, current configuration and future needs.

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