Business Administration Practice Exam

Business Administration Practice Exam

All organisations require an efficient administration for their company’s growth and development. In the modern era, every company hire a professional office administrator to compete and stand out in the competitive market. These professionals help the organisation to operate operations smoothly and efficiently by performing numerous quality tasks. The main objective to hire a professional administrator is to carry the support to the employees, organising files, coordinating travel for executives, and process and managing payrolls.

Roles and Responsibilities

Some of the major roles and responsibilities of an office administrator are as follow:

• Assisting other members of the team and overseeing administrative tasks

• Listening to customers, taking their calls, and responding to their emails

• Maintenance and proper use of office facilities such as copiers, fax machines, and computers

• Researching and preparing reports

• Organizing and scheduling meetings and activities

• Helping HR with the recruiting and onboarding of new workers.

Who should take this exam?

Anyone with a bachelor’s degree in business or business administration as well as only with a high school degree who are interested in word processing, spreadsheets, and other computer skills can take this exam.

Skills Required

• Basic computer literacy skills

• Organizational skills

• Strategic planning and scheduling skills

• Time-management

• Verbal and written communication skills

• Critical thinking

• Detail-oriented

Career Prospects

Professional office administrators find jobs in banks, schools, the corporate sector, travel and tourism, hotel management, etc. 

Table of Content

The Administration exam covers topics including -

Overview of Office Administration

• Learning Qualities required in an office assistant

• Interview tips

• Daily Routine of an Office assistant

• Learning Office Supplies

Telephone Usage

• Telephone Manners

• Learning Telephone etiquettes

• Learning Voice Mail etiquettes

Mail Services

• Incoming Mail

• Outgoing Mail

• Learning Fundamental activities of mail handling department

• Mail Automation

Travel arrangement and Hotel Reservation

• Hotel reservations

• Learning Hotel Accommodation

Hospitality

• Important tasks of a receptionist

• Learning Etiquettes as a host

• Learning Etiquettes as an Invitee

• Etiquettes of using Elevators/Escalators

• Learning Etiquettes of using Stair Case

• Etiquettes of using a Door

• Learning Table Manners/Etiquettes of using Table

Meetings

• Learning Types of meetings

• Learning Types of Committees

• Meeting Terminologies Glossary

Record Management

• Learning Horizontal Filing

• Vertical filing

• Learning Lateral filing

• Computer filing

Office Automation

• Duplicating machine

• Photocopying machine

• Learning Features of photocopying machine

• Learning FAX (Facsimile)

• Learning Dictaphone

• Learning Desktop Publishing (DTP)

• Time recording machine

• Document Shredder

• Learning Telecom Equipments

Computer Fundamentals

• Computer Hardware

• Learning Computer Software

MS-Office

• Learning MS-Word

• Learning MS-Excel

• Learning MS-Powerpoint

Office Ergonomics

• Distance between desk and chair

• Learning Positioning Computer keyboard and Mouse

• Learning Positioning of computer display

• Organizing the work area

• Constant intervals

Miscellaneous

• Internet

• Learning E-banking

• Learning Data Security

• Business Letter

• Book-Keeping and Accounting

• Learning Stress Management

• Learning Time Management