How hard is ServiceNow Certified System Administrator Exam?

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The ServiceNow Certified System Administrator Exam is a certification exam offered by ServiceNow, a cloud-based platform that provides enterprise service management (ESM) solutions. This exam is designed to assess a candidate’s knowledge and skills in administering, configuring, and managing ServiceNow instances.

The exam covers topics such as user interface (UI), configuration, service management, core system administration, reporting, and data management. It is an online, proctored exam consisting of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam.

ServiceNow Certified System Administrator Exam Guide

Here are some resources for the Exam with their official links:

  1. ServiceNow Certified System Administrator Exam page:
  2. Exam blueprint:
  3. Exam registration and scheduling:
  4. Certification FAQs:
  5. Certified System Administrator Study Guide:
  6. Certified System Administrator Training:
  7. Certified System Administrator Practice Exams:
  8. ServiceNow Community:

ServiceNow Certified System Administrator Exam: Glossary

  1. Learning ServiceNow: A cloud-based platform that provides various enterprise-level IT services such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Security Operations.
  2. ServiceNow Instance: A ServiceNow instance is a single implementation of the ServiceNow platform. Each instance is completely independent of any other instance and has its own set of data and configuration.
  3. User: A user is an individual who is authorized to access the ServiceNow instance.
  4. Group: A group is a collection of users who have similar roles or responsibilities in the organization.
  5. Role: A role is a collection of permissions that define what a user can and cannot do within the ServiceNow instance.
  6. UI Policy: A UI policy is a set of rules that you can apply to a form to dynamically change the form’s behavior or appearance based on user interaction.
  7. Client Script: A client script is a script that executes on the client-side, typically in response to user actions such as clicking a button or submitting a form.
  8. Business Rule: A business rule is a script that executes on the server-side, typically in response to a record being inserted, updated, or deleted.
  9. Script Include: A script include is a reusable script that can be used in other scripts, business rules, or UI policies.
  10. Scheduled Job: A scheduled job is a task that runs automatically on a recurring basis, such as once a day or once a week.
  11. GlideRecord: GlideRecord is a JavaScript object that provides a way to interact with records in the ServiceNow database.
  12. Service Portal: Service Portal is a user-friendly portal interface that allows users to access various IT services provided by the organization.

ServiceNow Certified System Administrator Exam Tips and Tricks

ServiceNow Certified System Administrator Exam online tutorial

Exam Outline

The Course Outline covers the Servicenow Certified System Administrator Syllabus. It helps you understand each and every concept of the exam. The Course Outline has been updated on March 2021.

The ServiceNow CertifiedSystem Administrator Exam covers the following domains –

  • User Interface & Navigation
  • Collaboration
  • Database Administration
  • Self-Service & Process Automation
  • Intro to Scripting & Application Tools 

What makes the ServiceNow Certified System Administrator Exam hard?

The Exam Difficulty is quite high to approach as it requires additional effort. First of all, it requires knowledge and learning such as the candidate must have at least six months of field experience in working on ServiceNow deployment projects and also in the maintenance of ServiceNow instances. Moreover, they must also have participated in at least two ServiceNow deployment projects. Further, they must be familiar with the industry concepts, terminology, acronyms, and initialisms. Passing this exam suggests that the candidate has in detail all the key skills which are necessary to pursue further certification for the individuals. In order to gain a systematic understanding of the exam, the candidate should go through the exam blueprint that would assuredly provide a bird`s view on all related topics. Also, they should practice and learn more. For further details refer to the following learning resources.

Study Guide

  • ServiceNow Community– One thing which is an advantage for anything that comes online is the scope of people joining it. An offline discussion is restrict to a small number of people, whereas online platforms can reach a wider range. The prospects of getting resolutions to an issue increase steeply when a greater number of people are involve. Also, multiple viewpoints make the stuff more dynamic. These discussions make the studies more comprehensive.
  • Testprep Online Tutorials– ServiceNow Certified System Administrator Online Tutorial enhances your knowledge and provides a depth understanding of the exam concepts. Additionally, they also cover exam details and policies. Therefore learning with Online Tutorials will result in strengthening your preparation.
  • Try Practice Test– Servicenow Certified System Administrator Practice Tests are the one who ensures the candidate about their preparation. The practise test will help the candidates to acknowledge their weak areas so that they can work on them. There are many practice tests available on the internet nowadays, so the candidate can choose which they want. We at Testprep training also offer practice tests which are very helpful for the ones who are preparing.