Salesforce Field Service Lightning Consultant

 

The objective of the Salesforce Certified Field Service Lightning Consultant program is to validate the expertise of qualified implementation consultants, partners, and administrators on their ability to deploy Field Service Lightning to an organization. The course is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning. On successful completion of the Salesforce Certified Field Service Lightning certification exam, you will be able to design and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application.

As a Consultant, you have to have field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model. 

Eligibility

You will be eligible for this Salesforce Certified Field Service Lightning Consultant Exam if you posses the following eligibility requirements:

• 1-2 years as a business analyst
• 1+ years in the field services industry 
• 2+ years of services and support experience

Intended Job Roles

• Consultant
• Mobile Solution Designer
• System Analyst
• Technical Architect
• Service Cloud Administrator
• Field Service Operations Manager
• Service Desk Manager

Exam Details

• Exam Name: Salesforce Field Service Lightning Consultant
• Number and type of questions: 60 multiple-choice/multiple-select questions and 5 unscored questions
• Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
• Passing score: 63%
• Registration fee: USD 200, plus applicable taxes as required per local law
• Retake fee: USD 100, plus applicable taxes as required per local law

Scheduling the Exam

The Salesforce Field Service Lightning Consultant exam can be scheduled either at an onsite proctored center or online with a virtual proctor through the salesforce testing partner, Kryterion Global Testing Solutions.

For more details related to exam policies visit: Salesforce Field Service Lightning Consultant exam FAQ

Salesforce Field Service Lightning Consultant Interview Questions

Let us look at some Salesforce Field Service Lightning Consultant Interview Questions

Exam Outline

All the Salesforce Field Service Lightning Consultant Exam Questions are made from the exam course outline. Familiarise with the exam concepts to ace the exam. The domains covered in this exam are:

1. Managing Resources: 16%

• Compare dynamic versus static crews. (Salesforce Documentation: Create Service Crews
• Determine how and when to set up different resource types. (Salesforce Documentation: Create Service Resources for Field Service)
• Given a scenario, recommend the appropriate Service Territories and their Members. (Salesforce Documentation: Create Service Territories for Field Service)
• Explain the relationships between timesheets, timesheet entries, service resources, and Work Orders. (Salesforce Documentation: Create Time Sheet Templates, Time Sheet Fields, Guidelines for Creating Work Orders for Field Service)
• Demonstrate how to use skills, skill levels, and time-based skills. (Salesforce Documentation: Guidelines for Creating Skills for Field Service)
• Show how to use operating hours for service resources, accounts, work orders, and booking appointments. (Salesforce Documentation: Guidelines for Creating Operating Hours for Field Service)
• Distinguish between FSL license types and when to deploy them.  (Salesforce Documentation: Manage Field Service Permissions)

2. Managing Work Orders: 23%

• Configure Work Order processes, parameters, and Work Types. (Salesforce Documentation: Customize Work Order Settings for Field Service, Create Work Types for Field Service)
• Given a scenario, choose the appropriate Resource Preferences. (Salesforce Documentation: Add Service Resource Preferences to Accounts or Work Orders for Field Service)
• Apply Products Required to a Work Order. (Salesforce Documentation: Create Work Orders for Field Service)
• Analyze how and when to use Work Order Line Items. (Salesforce Documentation: Guidelines for Creating Work Orders for Field Service)
• Illustrate how to configure Work Order Milestones. (Salesforce Documentation: Set Up the Milestone Tracker, Set Up Milestones)
• Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.  (Salesforce Documentation: Work Order Line Item Fields for Field Service, Create Service Appointments for Field Service)

3. Managing Scheduling and Optimization: 28%

• Understand different field service settings for FSL Administrator. (Salesforce Documentation: Assign Field Service Permissions)
• Given a scenario, choose the appropriate action to manage a Service Appointment. (Salesforce Documentation: Customize Appointment Booking Settings, Manage Service Appointments)
• Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order. (Salesforce Documentation: Guidelines for Creating Service Appointments for Field Service, Customize the Service Appointment Life Cycle)
• Decide on the appropriate Schedule Policy to achieve the business requirements. (Salesforce Documentation: Create and Manage Scheduling Policies)
• Given a scenario, determine the appropriate option to execute Complex Work in FSL. (Salesforce Documentation: Create Scheduling Dependencies Between Service Appointments)
• Explain the difference between a multi-day Service Appointment and a standard Service Appointment. (Salesforce Documentation: Enable Multiday Service Appointments)
• Outline the differences between aerial versus street-level routing. (Salesforce Documentation: Set Up Routing for Travel Time Calculations)
• Given a scenario, determine the appropriate dispatch strategy for an organization. (Salesforce Documentation: maximize ROI for the customer)
• Compare different filtering options for the Dispatcher Console. (Salesforce Documentation: Customize the Dispatcher Console, Work in the Dispatcher Console)
• Explain how to set up optimization. (Salesforce Documentation: Set Up Optimization)
• Given a scenario, decide the appropriate type of scheduling service to use. (Salesforce Documentation: Customize Appointment Booking Settings)
• Given a scenario, decide the appropriate type of optimization service to use. (Salesforce Documentation: Considerations for Setting Optimization Run Time)
• Understand the usage of Field Service Lightning for DateTime tracking fields.  (Salesforce Documentation: TimeSheet, Shipment)

4. Configuring Mobility: 10%

• Assess the requirements and tools needed to execute a customer sign-off process. (Salesforce Documentation: Create Service Report Templates, Guidelines for Using Signatures on Service Reports)
• Given a scenario, configure the Field Service app to support key business processes. (Salesforce Documentation: Customize the Field Service Mobile App)
• Distinguish between Field Service Mobile and Salesforce Mobile app capabilities. (Salesforce Documentation: Field Service Mobile App Considerations)
• Understand the available FSL Mobile settings. (Salesforce Documentation: Field Service Mobile Settings)

5. Managing Inventory: 8%

• Given business requirements, distinguish the appropriate price book model for products consumed. (Salesforce Documentation: Create Product Items to Represent Inventory)
• Given business requirements, justify which defines the applicable inventory model. (Salesforce Documentation: Common Inventory Management Tasks)
• Explain the Return Order object model and process. (Salesforce Documentation: Return Order Fields)

6. Managing Assets: 5%

• Apply procedural concepts to maintain and update assets and asset relationships. 

7. Configuring Maintenance Plans: 5%

• Given a scenario, recommend the appropriate maintenance plan. (Salesforce Documentation: Create Maintenance Plans, Guidelines for Generating Work Orders from a Maintenance Plan, Maintenance Plan Fields)

8. Permissions and Sharing: 5%

• Understand the use of cases for different types of FSL permission sets. (Salesforce Documentation: Assign Field Service Permissions, Manage Field Service Permissions)
• Explain how scheduled Service Appointments are shared with service resources. (Salesforce Documentation: Limit Access to Field Service Records)
• Understand the differences between user territories and service territories. (Salesforce Documentation: Guidelines for Creating Service Territories for Field Service, Assign Users to Territories, Service Territory Fields for Field Service)

Preparation Guide

The Salesforce Field Service Lightning Consultant Preparation Guide is meant to provide you a brief outline of the whole exam program. The guide aims to give you an idea as to how you should get started with the exam preparation. This Salesforce Field Service Lightning Consultant Exam Guide will provide you information about the target audience, the recommended training and documentation, and a complete list of exam objectives. So, make sure to take a look at this guide and kick start your preparation.

Learning Resources

Start your preparation with following set of learning resources:

Salesforce Field Service Lightning Consultant Training

Salesforce provides candidates with training that helps them to build competence, confidence, and credibility. In this, candidates can choose to learn online at their own pace or they can learn from an accredited instructor built by experts at Salesforce. This will prove to be beneficial for both beginners who are working on existing skills, or who are experienced professionals required knowledge. Salesforce offers two types of training that include:

Join Community

You can join the Trailblazer Community to Collaborate and study with fellow Trailblazers. The members of this community are both skilled and experienced developers as well as inexperienced learners. So, joining such a community will resolve almost all your exam-related problems. These communities are very interactive and updated with new ideas and new development in the market. Therefore, to stay updated and get your queries resolved from experiences members make sure to join this community.

Books

Books are the most trusted and reliable source of information. Books can provide an advantage to learn and understand things more accurately. For the Salesforce Field Service Lightning Consultant exam, there are various books available which you can find online or in libraries.

Exam Practice Tests

Practice Tests have always been the most reliable source for assessing the level of preparation. By practicing you will be able to improve your answering skills in a specified timeframe that will result in saving a lot of time in the actual exam. So, make sure to find the best practice test which will suit your requirement and start practicing at the earliest. You can also refer to testpreptraining practice tests, which are based on the actual exam pattern.

Salesforce Field Service Lightning Consultant, Start Practicing Now!