Salesforce Community Cloud Consultant
Salesforce Community Cloud Consultant certification is created for consultants who have prior experience in implementing and consulting on the Salesforce Communities applications in a customer-facing position. Salesforce Community Cloud Consultant exam is designed for candidates who wish to showcase their skills and knowledge in designing, configuring, building, and implementing Salesforce Communities applications. Of course, utilising the declarative customization capabilities of the Communities platform.
With this particular certification, a Cloud Consultant will be able to meet customer business requirements that are maintainable and scalable. Also, they’ll be able to contribute to long-term customer benefit. Salesforce Community Cloud Consultant certification is important to customers, partners, employees, and anyone who is interested in exhibiting competence with Community Cloud. So, if you wish to qualify the Salesforce Community Cloud Consultant exam, candidates must have earned the Salesforce Administrator certification.
Who should take this exam?
A candidate for this exam will require assistance with the following tasks:
- Capabilities and limitations of custom domains
- Advanced best practices for adoption and engagement
- Implementation of single sign-on authorization providers
- Creating theming
- Optimization of SEO
- Implementation of Knowledge
A candidate for this exam is not required to comprehend the following:
- Scalability issues
- Set up Person accounts
- Write code
- Write custom Lightning Components
- SEO details
- Sales Cloud and Service Cloud
- Develop HTML and CSS
- Visual or interaction design
- Train users
- Organizational change management
Learning objectives
While working for the certification, one must have a clear and deeper understanding of specific learning objective for the exam.
Targeted Audience: Salesforce Community Cloud Consultant
Understand the bigger picture here: Salesforce Certified Community Cloud Consultant has expertise in managing the Salesforce Communities applications. The Salesforce Certified Community Cloud Consultant is capable to troubleshoot and solve platform issues.
So, the targeted audience includes:
- Consultant/Senior Consultant
- Solution Architect
- Delivery Manager/Director
- Business Analyst or Business Consultant
- Salesforce Developer
- Technical Architect
Check out the Salesforce Community Cloud Consultant Interview Questions to prepare for the interview.
Exam Prerequisites
The Salesforce Certified Community Cloud Consultant must have 6 months of hands-on experience in managing or expanding the Salesforce Community Cloud platform. Further, the Salesforce Certified Community Cloud Consultant possesses facilitation and consultative skills at a technical level. The candidate may have to work internally as an employee or as a consultant. Also, one must have Salesforce Administrator credential beforehand.
Basic Exam Details
The Salesforce Community Cloud Consultant Exam Questions are in multiple-choice/multiple-select format. All the content of the exam must be completed within 105 minutes. And, to pass the exam, one has to score a minimum of 62%. The registration fee for the same is USD 200, plus applicable taxes as required per local law. In the case of retaking the exam, then the fee would be USD 100, plus applicable taxes as required per local law.
Exam Outline
The Salesforce Community Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience with the Community Cloud application and demonstrate knowledge and expertise in each of the areas below.
DOMAIN 1: Implementation: 22%
- Recommending the appropriate license type to meet the requirement. (Salesforce Documentation: Communities User Licenses)
- Evaluating the infrastructure of a Community. (Salesforce Documentation: Plan Your Community Design Strategy)
- Describing the capabilities of different deployment types. (Salesforce Documentation: Deploy Your Community with Change Sets)
- Determining the mobility requirements for a Community. (Salesforce Documentation: Browser Support for Communities)
- Evaluating integration strategies for a given use case. (Salesforce Documentation: Community Cloud and Marketing Cloud Integration with Journey Builder)
- Outlining the considerations required for a successful Community rollout. (Salesforce Documentation: Lightning Experience Basics)
- Determining which limits will influence a Community (Salesforce Documentation: Community Rollout Strategy)
- Explaining how to set up a custom domain for a Community. (Salesforce Documentation: Configure a Custom Domain for Your Community)
DOMAIN 2: Sharing and Security: 20%
- Determining security requirements given a scenario that includes collaboration, business process, and/or document requirements. (Salesforce Documentation: Community Authentication and Security)
- Determining the appropriate security model for a given use case (for example, Sharing & Users, Person Accounts, Profiles, Objects). (Salesforce Documentation: Get Started with Communities in Lightning Experience)
- Determining the steps to build a public Community. (Salesforce Documentation: Give Secure Access to Unauthenticated Users with the Guest User Profile)
- Determining the steps to provision Community users. (Salesforce Documentation: Create Communities Users)
DOMAIN 3: Community Setup: 18%
- Determining steps to configure and set up topics, and map to associated knowledge articles. (Salesforce Documentation: Organize Communities with Topics)
- Identifying Community user login requirements. (Salesforce Documentation: Self-Registration)
- Determining how to set up email for Community users. (Salesforce Documentation: Digital Advertising Transformed with Customer Data)
- Explaining the multilingual capabilities in Communities. (Salesforce Documentation: Multilingual Communities)
- Identifying when to integrate Salesforce products into a Community.
DOMAIN 4: Experience Builder: 12%
- Determining how to customize a Community to match a company’s branding using Experience Builder. (Salesforce Documentation: Experience Builder Overview)
- Determining how to customize navigation for given requirements in a template-based Community. (Salesforce Documentation: Email Marketing Strategies)
- Determining the steps to create and configure Lightning pages.
- Explaining how to configure template components for given requirements. (Salesforce Documentation: Build a Custom Theme Layout Component for Lightning Communities)
- Determining the steps to install and set up Lightning components. (Salesforce Documentation: Custom Lightning Components)
- Determining how to optimize Community performance. (Salesforce Documentation: Improve Community Performance)
DOMAIN 5: Community Management: 11%
- Identifying how to grant users access to the Community. (Salesforce Documentation: Marketing Automation Strategies)
- Determining the steps to set up Community dashboards and insights.
- Explaining Community moderation features. (Salesforce Documentation: Community Moderation Strategies and Tools)
- Determining the steps to create recommendations in a Community. (Salesforce Documentation: Respond to Customers with Triggered Automations)
- Determining the steps to set up reputation levels in a Community. (Salesforce Documentation: Reputation Overview)
DOMAIN 6: Content: 9%
- Explaining the capabilities of CMS Connect. (Salesforce Documentation: Connect Your External Content Management System to Your Community)
- Identify the methods to personalize content for users. (Salesforce Documentation: Personalize the Community Experience with Audience Targeting)
- Explaining the capabilities of Chatter questions and Chatter groups. (Salesforce Documentation: Chatter in Communities)
- Describing the capabilities of Communities Search. (Salesforce Documentation: Tailor Global Search to Your Community)
- Describing the process for translating a Community. (Salesforce Documentation: Translate Topics Names and Descriptions for Communities with International Audiences)
DOMAIN 7: Templates and Use Cases: 8%
- Explaining the capabilities and use of Lightning templates and Lightning Bolt. (Salesforce Documentation: Lightning Template)
Exam Policies
Salesforce Certification provides exam policies to support the candidates by providing every detail related to the certification program. However, candidates during studying for the Salesforce Community Cloud Consultant exam should first go through and understand the Salesforce Certification exam policies. On this page, the candidates will get information about after the exam or before exam procedures. This includes the exam retaking process, rules to be followed during the exam time, and other information about the exams and its testing centres.
While preparing for the Salesforce Community Cloud Consultant Exam you will be solely responsible for understanding and complying with Salesforce Community Cloud Consultant Exam policies, together with the specified exam delivery provider’s policies and procedures.
For more queries, visit the Salesforce Community Cloud Consultant Frequently Asked Questions Page.
Preparation Guide: Salesforce Community Cloud Consultant
The whole point of having a preparation Guide is to direct in the right direction. Keeping that in mind, we assure you, this study guide will offer you with exactly what you need to qualify the exam. This will allow you to evaluate your readiness to successfully complete the Salesforce Community Cloud Consultant exam.
Also, this Salesforce Community Cloud Consultant Exam Guide presents information about the recommended training and documentation, hands-on experience, training course completion, Trailhead trails, and self-study- all with the intent of helping you achieve a passing score.
Review the Exam Objectives
First and foremost before you begin with the preparation for the certification exam, make sure you are up to date with all exam info. What happens if, certification exams keep on updating with new technology coming every day. So, your first step should be the Official website of Salesforce and view and match if you and the website are on the same page. If not, then make sure you’re equipped with all the new exam info that is out there and also with the Salesforce Community Cloud Consultant Exam Objectives.
Download the Exam Outline
After reviewing all the Exam Objectives, it becomes obvious to download the Pdf file for exam Outline. Make sure, you don’t skip this part. As mentioned earlier, the Exam Outline is the most important part of any certification exam. You can easily locate the exam outline on the official website as well. Also, make sure to view if there are any important notice, you must be updated on any new changes.
Salesforce Community Cloud Consultant Trailhead
If you are someone who has already qualified and attained credentials with Salesforce, then you might know the importance of Trailhead. On the other hand, if you are a newbie, then let’s put it out there. Trailhead is the most important aspect of your preparation guide when it comes to Salesforce.
With Trailhead, the candidate can review online Documentation, Tip Sheets, and User Guides, search for the topics listed in the Exam Outline section of this guide and study the information related to those topics.
Get started with Training Course
Getting hands-on experience is the most important experience for exams like Salesforce Community Cloud Consultant Certification. And, the only way you can achieve is through Training Course. You can easily get acquainted with training courses for the same. Nonetheless, Salesforce offers the candidate with quite a few options to choose from. So, head to their website, if you want to master your skills. We highly recommend training courses. The understanding here is not one dimensional but rather viewing a problem from every angle possible.
Books to consider
When it comes to certification exams, books can become an underrated learning resource. However, we beg to differ. So, here are few of our picks that will help you achieve the credentials-
- Practical Guide to Salesforce Communities: Building, Enhancing, and Managing an Online Community with Salesforce Community Cloud by Philip Weinmeister
- Salesforce.com Lightning Process Builder and Visual Workflow: A Practical Guide to Model-Driven Development by Jonathan Keel
- Developing Data Migrations and Integrations with Salesforce by David Masri
Join the Community- Trailblazer Community
You know sometimes, we’re stuck with some problem or the other. Well, we all are humans, so that an obvious fact. However, what if you’re stuck somewhere with your preparation and need an answer from some expert oo any adviser. Don’t know what to do then?
Take it from us, join a community, and in this case join Trailblazer Community. You’ll thank us later, but this is the easiest way to get an answer to your problems. On joining the community, you can exchange ideas, ask and answer questions, join featured groups.
Practice Tests for Perfection
With all the mentioned training course and documentation, your last step in preparation must be going through practice tests. Now, the internet is filled with so much noise. Therefore, for your convenience, we at Testprep Training are proud to announce, we provide free practice tests for you. Yes, all you ever asked for, we have got you covered. Since practice tests are one of the crucial steps you must not skip while appearing for the exam. We recommend going through as many practice tests as you can. FOR MORE PRACTICE TETS, CLICK HERE.