Salesforce Community Cloud Consultant Interview Questions

As you may be aware, one of the most important aspects of obtaining a certain job is to prepare for the interview. When it comes to the Salesforce Community Cloud Consultant exam, it’s critical to recognize the importance of both theoretical and practical knowledge. As a result, we’ve compiled the top Salesforce Community Cloud Consultant interview questions to give you a good sense of what to expect during the interview. As a result, this lesson will assist you in thoroughly preparing for the interview and acing it with flying colors. Let’s have a look at the test before we get started with the Salesforce Community Cloud Consultant interview questions.

About the exam:

The Salesforce Community Cloud Consultant exam is designed for consultants who possess experience in implementation and consultation on the Salesforce Communities applications. They work in a customer-facing role. The aim of this exam is to justify the individuals who wish to showcase their abilities and expertise in designing, configuring, building, and implementing Salesforce Communities applications, with the help of declarative customization capabilities of the Communities platform. The candidates who possess the following abilities can apply for this exam:

• experience using the Salesforce Communities applications.
• 6 months of hands-on experience administering or developing on the Salesforce Community Cloud platform.
• able to troubleshoot and solve platform issues.
• work internally as an employee or as a consultant. 
• facilitation and consultative skills at a technical level.

Let’s look at the Salesforce Community Cloud Consultant interview questions now.

Advanced Interview Questions

What experience do you have working with Salesforce Community Cloud?

As a Salesforce Community Cloud Consultant, I have extensive experience working with this platform. I have been working with Salesforce Community Cloud for over 5 years and have implemented it for multiple clients across various industries. I have a deep understanding of its features, capabilities and how to customize it to meet specific business requirements.

I have experience in creating and customizing communities, setting up and configuring community portals, and integrating them with other Salesforce instances. I have also worked with various Community Cloud technologies such as Sites, Force.com, and Napili templates. I have expertise in integrating community cloud with other Salesforce products such as Sales Cloud, Service Cloud and Marketing Cloud to provide a seamless experience to users.

My experience also includes designing and implementing custom communities for clients, integrating community cloud with other systems, and training users on how to use the platform. I have also worked on security and data privacy in Community Cloud, ensuring that clients’ data is protected while still providing the required access to their community users.

Overall, I have a solid understanding of Salesforce Community Cloud and have a track record of delivering successful projects. I am confident in my ability to help clients achieve their business goals through the implementation of this platform.

How would you go about setting up a new community in Salesforce Community Cloud?

As a Salesforce Community Cloud consultant, I would go about setting up a new community in the following way:

1. Identify the business requirements and goals for the community. This would help me understand what features and functionalities are required and what type of community (public, private, or partner) would best suit the needs of the business.
2. Choose the appropriate community template based on the requirements and goals identified in step 1. The templates come with pre-built functionality and components that can be customized to meet the needs of the business.
3. Customize the look and feel of the community to match the brand guidelines. This includes adding logos, custom color schemes, fonts, and other design elements.
4. Configure community settings and access controls to ensure that only authorized users have access to the community and can perform the necessary actions.
5. Define the navigation structure for the community and create pages to host the various components and functionalities required.
6. Integrate the community with other Salesforce objects, such as Accounts, Contacts, Cases, and custom objects, to provide a seamless experience for community users.
7. Test the community thoroughly to ensure that all features and functionalities are working as expected and fix any issues that are found during testing.
8. Launch the community to the intended users and provide training and support to ensure that they are able to effectively use the community.

By following this process, I am able to ensure that the new community is set up efficiently, effectively, and to the satisfaction of the business.

What are some best practices for customizing and branding a Salesforce community?

As a Salesforce Community Cloud Consultant, I have worked with numerous clients in customizing and branding their communities. Here are some best practices that I have found to be effective:

1. Start with a clear understanding of the community’s purpose and goals, as well as the target audience. This helps in making informed decisions on the community’s design, functionality, and branding.
2. Define the look and feel of the community by choosing colors, fonts, and images that align with the brand and resonate with the target audience.
3. Utilize the community’s native features for customizing its appearance and behavior, such as themes, templates, and navigation menus.
4. Integrate Salesforce data into the community to provide a seamless experience for users and keep the community updated with the latest information.
5. Make the community accessible and user-friendly by ensuring that it’s responsive, easy to navigate, and visually appealing.
6. Test the community thoroughly before launching it to ensure that it meets the needs of the target audience and performs optimally.
7. Provide ongoing maintenance and support to keep the community up-to-date, secure, and responsive to the evolving needs of the target audience.

These best practices are just a starting point and can be modified based on the specific needs of each community. However, by following them, you can create a Salesforce community that is effective, engaging, and aligned with your brand.

Can you explain the differences between public, private, and partner communities in Salesforce Community Cloud?

Public communities are open to everyone and can be accessed by anyone with a link. They are great for building brand awareness and engaging with customers and prospects.

Private communities are only accessible by invited members and require authentication to access. They are ideal for internal collaboration and communication within a company or organization. Partner communities are a type of private community designed specifically for collaboration between a company and its partners. They provide a secure, centralized location for partners to access and share information and resources, such as product information and training materials.

In summary, the type of community you choose will depend on the specific needs and requirements of your business, but it’s important to understand the key differences between public, private, and partner communities to make an informed decision.

How would you go about implementing a use case for Salesforce Community Cloud?

As a Salesforce Community Cloud Consultant, my approach to implementing a use case for the Salesforce Community Cloud would involve the following steps:

1. Understanding the requirements: My first step would be to gather all the requirements from the client to understand the purpose and goals of the community. This would help me identify the right solution and configuration options to meet the client’s needs.
2. Planning and designing: I would then create a detailed plan and design for the community, including customizing the community’s look and feel, setting up pages and navigation, and creating custom components and applications.
3. Configuring the community: After the design is finalized, I would configure the community by setting up the security model, defining the community members’ access and permissions, and integrating with other Salesforce applications and third-party systems.
4. Testing: To ensure that the community is functioning as expected, I would conduct thorough testing to ensure that all features and functionalities are working properly.
5. Training: I would provide training to the client’s team to help them understand how to use the community and how to manage it effectively.
6. Launch: Once everything is in place, I would launch the community and provide ongoing support and maintenance to ensure that it continues to meet the client’s needs and requirements.

By following these steps, I would be able to deliver a well-designed and functional Salesforce Community Cloud solution that meets the client’s business requirements and helps them achieve their goals.

What is your experience with Salesforce Lightning Components and how have you used them in your community customization?

I have utilized Lightning Components to create custom user interfaces, dynamic forms, and interactive experiences within Salesforce Community Cloud.

One example of my experience with Lightning Components is a project where I customized a community for a customer service organization. I used Lightning Components to create a custom interface for their agents to access and manage customer inquiries. The interface included dynamic forms for creating and updating customer records, as well as a component for displaying relevant customer information. This allowed the agents to more efficiently and effectively manage customer inquiries, resulting in improved customer satisfaction.

I have also used Lightning Components to create custom modules for community members, such as a knowledge base, a discussion forum, and a event calendar. This allowed the community members to have a more personalized and interactive experience, which helped to increase engagement and satisfaction.

Overall, my experience with Salesforce Lightning Components has been essential in my role as a Salesforce Community Cloud Consultant, as it allows me to create customized and dynamic experiences for my clients within the Salesforce platform.

Can you explain the process for integrating a Salesforce community with external systems?

As a Salesforce Community Cloud Consultant, I am well-versed in integrating Salesforce communities with external systems. The process involves the following steps:

1. Identifying the external system: The first step is to identify the external system that needs to be integrated with Salesforce Community Cloud. It can be a CRM system, ERP system, or any other relevant system.
2. Understanding the data flow: The next step is to understand the data flow between the external system and Salesforce Community Cloud. This includes the data that needs to be shared between the two systems and how it needs to be shared.
3. Establishing the integration: Once the data flow has been understood, the next step is to establish the integration between the external system and Salesforce Community Cloud. This can be done using various methods such as REST APIs, SOAP APIs, or any other relevant method.
4. Testing the integration: The next step is to test the integration to ensure that the data is being shared correctly between the two systems. This includes testing the data flow in both directions.
5. Deploying the integration: Once the integration has been tested and is working correctly, the next step is to deploy it in a live environment. This includes ensuring that the integration is secure and that the data is being shared correctly.
6. Monitoring the integration: The final step is to monitor the integration to ensure that it is working correctly and that the data is being shared correctly. This includes monitoring the performance of the integration and addressing any issues that arise.

In conclusion, integrating a Salesforce community with external systems requires a well-planned and organized approach. It requires a clear understanding of the data flow between the two systems and the use of relevant methods and tools to establish the integration.

How do you ensure that your community is mobile responsive and accessible?

As a Salesforce Community Cloud consultant, ensuring mobile responsiveness and accessibility is a top priority for me. I achieve this by following a few best practices:

1. I make sure to use the Salesforce Lightning Design System, which provides a responsive framework for building mobile-friendly communities.
2. I utilize responsive design principles such as flexible grids, images, and media queries to create a seamless experience across all devices.
3. I test the community on various devices and screen sizes to ensure that it looks and works well on all devices.
4. I ensure that the community’s font sizes and button sizes are appropriately sized for smaller screens.
5. I also make sure that all images and content are optimized for fast loading on mobile devices.
6. I ensure that the community is accessible by following accessibility guidelines such as those set by the Web Content Accessibility Guidelines (WCAG) 2.1. This includes using alt tags for images, proper headings, and using high-contrast color combinations for improved visibility.

By following these best practices, I can ensure that my clients’ communities are both mobile responsive and accessible to all users, regardless of their device or abilities.

Can you walk us through your experience with Salesforce Community Cloud security and access controls?

As a Salesforce Community Cloud Consultant, I have extensive experience in working with Salesforce Community Cloud security and access controls. Salesforce Community Cloud provides a secure platform for organizations to connect with their customers, partners, and employees. The platform comes with robust security features to protect sensitive information, maintain data privacy, and ensure the safety of the community.

One of the key security features in Salesforce Community Cloud is the permission set, which allows administrators to control access to sensitive information and customize user profiles to meet the specific needs of their organizations. For example, an administrator can restrict access to certain fields or objects in a community, limit the visibility of certain pages, or prevent users from modifying certain records.

Another important aspect of security in Salesforce Community Cloud is the authentication process. The platform provides multiple authentication options, including single sign-on (SSO), two-factor authentication (2FA), and social sign-on, which makes it easy for organizations to securely manage access to their community.

In addition, Salesforce Community Cloud also provides advanced security features such as data encryption, data masking, and user monitoring, which help organizations monitor and protect their data from unauthorized access and misuse.

Overall, my experience with Salesforce Community Cloud security and access controls has been very positive. The platform provides a secure and flexible environment for organizations to connect and collaborate with their customers, partners, and employees. With its robust security features, organizations can be confident that their data is protected and their community is secure.

How would you go about troubleshooting common issues with Salesforce Community Cloud?

when troubleshooting common issues with Salesforce Community Cloud, I follow a structured approach to ensure that the problem is resolved quickly and efficiently. My approach is as follows:

1. Understanding the issue: I take the time to understand the problem that the customer is facing by asking questions and reviewing any available information.
2. Checking for known solutions: I check the Salesforce Community Cloud documentation, Knowledge Base, and online forums to see if there is a known solution to the issue.
3. Isolating the issue: If the problem is not related to a known issue, I isolate the issue by disabling any custom code, turning off any third-party apps, and testing the community with a different browser to eliminate any configuration-related issues.
4. Debugging the issue: I use the Salesforce Community Cloud debug logs to understand the root cause of the issue and see if there are any errors or exceptions.
5. Working with Salesforce support: If the issue is still not resolved, I reach out to Salesforce support for assistance. I provide them with the debug logs and any relevant information to help them resolve the issue.
6. Implementing the solution: Once the issue is resolved, I implement the solution and test the community to ensure that the problem has been fully resolved.
7. Documenting the solution: I document the solution in a knowledge base or a community article to ensure that it is easily accessible for future reference.

Basic Interview Questions

Q1. What are SKUs?

The licenses are packed by Salesforce in particular units called stock-keeping units (SKUs) so as to sell to customers. SKUs consist of one or more licenses and capabilities. Usually, the name of the SKU and the license match, but this need not be always true. For instance, there are two SKUs that sell the Partner Community license which is the Partner Relationship Management SKU and the External Apps SKU. However, the External Apps SKU provides more platform capacity in the form of custom objects, file and data storage, and APIs.

Q2. What is the use of channel licenses?

Channel Licenses are optimized for use with partners and give the power to buy a particular number of licenses for the partner accounts. With an assigned license, each partner is given up to 40 partner users. In order to make it less likely for individual partners to exceed their user limits, user licenses are pooled. If required, more users can be purchased.

Q3. Define Salesforce lightning.

Salesforce Lightning is inclusive of the Lightning Component Framework and some exciting tools for developers. It makes building responsive applications for any device much easier.

Q4. What do you know about the Lightning Usage App?

The Lightning Usage App allows you to monitor the adoption and usage of Lightning Experience in the organization, with metrics like daily active Lightning Experience users, the most visited pages in Lightning Experience. Also, the app lets you monitor login metrics in the company. 

Q5. Describe the Lightning component framework?

Well, the Lightning Component framework is a UI framework used for developing single-page applications for mobile and desktop devices. As of Spring ’19, we can build Lightning components using two programming models which are: the Lightning Web Components model and the original Aura Components model. Custom HTML elements created with HTML and contemporary JavaScript are known as Lightning web components. Additionally, Lightning web components and Aura components may coexist and work together on the same page.

Q6. Name some Experience Builder sites.

Some Experience Builder sites are:

• Customer Service
• Help Center
• Partner Central

Q7. What is Experience Builder?

Experience Builder is similar to the Lightning App Builder, except the fact that it is used in designing and building Experience Builder sites with the use of Lightning components. We may utilise standard or custom components, just like Lightning App Builder, to allow admins to develop Experience Builder pages with point-and-click modification.

Q8. What is the purpose of Marketing Cloud Journey Builder?

Marketing Cloud Journey Builder helps in creating personalized journeys for sites based on triggering events or geared for particular audiences. It enables greeting new users with rich content emails, sending reminders to users who need profile pictures, or schedule follow-up emails for users who log a case. In order to use this feature, one must have both Experience Cloud and Marketing Cloud licenses.

Q9. Give the full form of CRM.

Customer Relationship Management

Q10. What are the provisions of sales cloud?

The Sales Cloud provides you with everything that you need to manage your business. Generates the best leads, manages opportunities through the sales pipeline, and cultivates relationships with the existing accounts. Also, forecasts revenues set up sales territories and organize your reps into selling teams.

Q11. What is Clickjacking?

Clickjacking is basically a kind of attack that tricks the users into clicking something, like a button or a link, as they consider it to be safe. By making hidden iframes pointing to your Experience Cloud site pages, hackers can further entice the users to click an element that appears to be on some other web page. However, instead of the click being handled by the visible element, it is hijacked and received by an element of an unseen site iframe on the top.

Q12. Expand CSP.

CSP stands for Content Security Policy.

Q13. How many person account portal users can a Salesforce user own?

A Salesforce user can have up to 50,000 people in their account portal.

Q14. Where are featured topics accessible from?

Featured topics are easily accessible from the body of the home page of the site. Thumbnail images that one selects for featured topics are uniquely identified by them.

Q15. Mention the use of self registration component?

The Self-Registration component allows users to set up their accounts so that one doesn’t need to add each one manually. Usually, users put their information into the form fields, and an account is created for them when they click Sign Up. Moreover, this component has a basic set of fields that can be customized and can add more fields.

Q16. What does CRM data include?

The CRM data consists of information from customer service teams, email marketing efforts, or marketing automation systems. This data includes information such as the email address or phone number of a customer. In the US, this is known as personal information and in Europe, it is called personal data. Moreover, it is captured in systems like Marketing Cloud or Service Cloud.

Q17. Define second party data.

The second party data is an anonymous data that a brand agrees to share with different advertisers for mutual benefit while honoring its own users’ consent.

Q18. Explain the use of Metadata API?

Well, metadata API is useful in deploying changes. We can retrieve, deploy, create, update, and delete customization information for organizations like Experience Cloud sites, custom object definitions, and page layouts. As a result, whether the modifications are complex or there is a need for a more rigorous change management procedure and an audit process for managing various workstreams, Metadata API is perfect.

Q19. How do we create a multi-lingual site?

We can create a multi-lingual site by following the given steps:

• Define the languages that your site should support.
• Add the translated content for each language.
• Then enable site visitors to choose their own preferred language.

Q20. What are the core design principles of Lightning Experience UI?

Lightning Experience UI has the following core design principles:

• Clarity – Eliminates ambiguity. Enables people to see, understand, and then act with confidence.
• Consistency – Creates familiarity and strengthens intuition by applying the same solution to the same problem.
• Efficiency – Streamlines and optimizes workflows. Intelligently anticipates the need to help people work better, smarter, and faster.
• Beauty – Demonstrates respect for people’s time and attention through thoughtful craftsmanship.

Q22. Mention the use cases of the Advertising studio?

The use-cases of Advertising studio are:

• Create awareness for your brand or service.
• Onboard new customers.
• Acquire new customers.
• Engage current customers.
• Upsell and cross-sell customers with offers of interest based on what you know about them.
• Reengage current customers who have not interacted with your brand.
• Improve your advertising strategy by removing current customers from campaigns that are irrelevant.

Q23. Define SEO.

SEO stands for search engine optimization. It is a method of getting more website visitors helping the company reach the top of search results.

Q24. What is A/B testing?

A/B testing is a process of testing two different versions of something to see which one is better. For instance, we can try two different email subject lines to see which one will people open more.

Q25. What is the function of Page Optimizer?

The primary goal of Salesforce Page Optimizer is to examine the website and detect any flaws that may be affecting its performance. The Page Optimizer is a free plug-in that is available on the Chrome Web Store. One may download and install the plug-in as any Chrome extension.

Q26. What does CDN stand for?

CDN stands for Content Delivery Network.

Q27. What is the purpose of moderation?

Moderation lets empower members of the Experience Cloud site so as to monitor content and make sure that it is relevant and appropriate. Moderation is really important for an Experience Cloud site to thrive. One needs active moderators who are eager to spend time ensuring that the members and content in the site are helpful. It is also important to empower members to speak up when they see and find something inappropriate or offensive.

Q28. Where does the reputation level appear?

Well, the reputation level appears on one’s profile page and when any user hovers over their name. It is also visible to the other members so that they know how influential you are. During the start, you are at the lowest level but as you become more active, you gain points, and your reputation level increases. Moreover, increases in the reputation levels are posted to the feed. Hence, as people see you participating and sharing your knowledge, your credibility grows.

Q29. Mention some default actions to increase reputation level.

These are some default actions that help in increasing reputation level:

• Posting
• Liking a post or a comment
• Commenting
• Sharing
• People commenting on the posts
• People sharing the posts
• Mentioning somebody
• People liking the posts or comments
• Asking questions

Q30. Explain CMS Connect.

CMS Connect allows embedding assets from a third-party CMS in one’s Experience Builder site. CMS components such as HTML, CSS, JSON, and JavaScript may be connected to personalise websites and maintain their branding constant. It also works with Adobe Experience Manager to provide tailored content.

Q31. Name some CMS providers.

Some providers of CMS are:

• WordPress
• Adobe Experience Manager
• SDL
• Drupal
• Sitecore

Q32. What is Chatter?

Chatter is basically a social network for holding and preserving discussions in businesses, customer sites, or various enterprises. Site members can also use Chatter in order to engage with the organization, seek expert advice, and revisit the discussions that are relevant. However, Chatter gives a direct view of the site, fosters knowledge, and inspiration. It also allows you to stay focused on business and the things that you want to get done.

Q33. What is customer account portal?

A customer account portal is a private and safe place for customers so as to access and update the account information. One can improve customer relationships by allowing customers to work in the portal. Also, customers can see and pay invoices, update their account information, and search the knowledge base for answers to frequent questions.

Q34. What is Partner central?

Partner central is a flexible, responsive template that is designed for channel sales workflows. We can recruit, build and grow our partner network to drive channel sales and marketing together in an online space. Alongside, we can easily configure lead distribution, deal registration, and marketing campaigns.

Q35. Define customer service.

Well, customer service is a powerful, responsive self-service template with multiple prebuilt theme options. The Customer Service template allows users to post questions to the community, search and view articles, collaborate, and contact support agents by creating cases.

Q36. What is the use of Database.com Admin?

Database.com Admin is designed for users who require to administer Database.com, or make any changes to Database.com schemas or other metadata using the point-and-click tools in Database.com Console.

Q37. What do you mean by a user’s license?

A user license defines the baseline of features that can be accessed by the users. Each and every user must have exactly one user license.

Q38. What is a permission set?

A permission set is a good way of assigning users specific settings and permissions to use different tools and functions. Permission set licenses incrementally entitle the users to access features that are not a part of their user licenses. Moreover, one can assign any number of permission set licenses to users.

Q39. Mention the features of customer account portal template.

Some features of customer account portal template are:

• Experience Builder pages along with components
• Global search consisting a customizable list of searchable objects
• Tile menu for a visual navigation experience
• Reports and Dashboards
• Responsive, rich look and feel across multiple devices
• Customizable branding and designing

Q40. What does page action do?

The Pages and Page Action menus basically centralize all the needs related to the page, from page creation to audience criteria-based page visibility and every other thing in between.