Pega Certified Decisioning Consultant Exam
The Pega Certified Decisioning Consultant (PCDC) certification is designed for professionals participating in the design and development of a Pega Customer Decision Hub solution. This particular certification ensures that the candidates have the required skills to apply design principles of Decision Strategies, Next-Best-Action, and Predictive Analytics.
Why get Pega certified?
- Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive.
- Obtaining one or multiple Professional certifications from Pega Academy is a solid proof of your commitment to distinction and to being a leader in the cloud industry.
- Achieving a Pega Professional Certification also validates your skills and knowledge for architecting and implementing Pega projects.
Exam Details
Pega Certified Decisioning Consultant exam consists of 60 questions present in the form of multiple-choice, scenario, and drag/drop questions. Candidates will have a time limit of 90 minutes to complete the exam. The passing score for the exam is 70% as per the Pega standard. The certification exam will cost $175 USD. Also, the exam is available in the English language only.
Scheduling the exam
The Pega Certified Decisioning Consultant (PDDC) exam is proctored by Pearson VUE. There are two exam delivery options:
- Take an exam at a test center, or
- Take an exam via Online Proctored delivery
Exam Detailed Course Outline
Next-Best-Action Concepts (8%)
- Customer Decision Hub overview (Pega Reference: Pega Customer Decision Hub)
- Optimizing customer value in the contact center (Pega Reference: Optimizing the customer value)
Next-Best-Action Designer (15%)
- Defining and managing propositions (Pega Reference: Defining propositions)
- Authoring Next-Best-Action decisions (Pega Reference: Determining the next best action through decision strategies)
- Configuring Next-Best-Action designer for real-life scenarios (Pega Reference: Understanding Next-Best-Action Designer components)
Decision Strategies (47%)
- Using propositions in a decision strategy canvas (Pega Reference: Creating a business hierarchy of propositions)
- Calculating dynamic pricesSelecting the most profitable proposition
- Selecting the target audience (Pega Reference: Selecting the Audience)
- Defining proposition eligibility rules (Pega Reference: Proposition Eligibility)
- Learning from historical interactions (Pega Reference: Interaction History methods)
- Using aggregated data to select the best offer (Pega Reference: Aggregating Data)
- Designing decision strategies for real-life scenarios (Pega Reference: DESIGNING DECISION STRATEGIES)
- Testing strategies en masse with simulations (Pega Reference: Testing Strategies En Masse with Simulations)
- Understanding decision strategy execution (Pega Reference: Understanding decision strategy execution Course: proposition Eligibility not working)
- Arbitrating between propositionsEvaluating customer credit score (Pega Reference: Creating engagement strategies using customer credit score)
- Avoiding redundant product offerings (Pega Reference: Avoiding Redundant Product Offerings)
AI Powered 1-to-1 Customer Engagement (30%)
- Predicting customer behavior (Pega Reference: Predicting customer behavior)
- Using third party predictive models (Pega Reference: Using third party predictive models)
- Predicting customer behavior using real-time data (Pega Reference: Predicting customer behavior using real-time data)
- Utilizing text analytics to improve business performance (Pega Reference: Analyzing natural language with text analytics)
Exam Policies
Pega is one of the finest leaders in the filed of cloud software, popularly known for its higher customer satisfaction. Being a global leader, Pega provides exam policies to help the potential aspirants to draw positive outcomes. These exam policies are a perfect blend of exam related information that a candidate must understand and be aware of.
For More Queries Visit : Pega Certified Decisioning Consultant FAQs
Pega Certified Decisioning Consultant (PCDC) Interview Questions
Now, let us look at some Pega Certified Decisioning Consultant (PCDC) Interview Questions.
Pega Learning Resources
We will be providing the learning resources to get the most from your efforts in the Pega Certified Decisioning Consultant exam preparation.
Self-study Training
Candidates preparing for the Pega Certified Decisioning Consultant exam often look for self-study training to study from. Well, the hunt is over now as Pega understands your concern and provides the self-study training on their official site. Candidates opting for this preparatory option eliminates their travel costs and minimizes time away from work.
Instructor-led Training
Besides self-study training, Pega also provides instructor-led training to foster the preparation process. Courses like instructor-led training prove to be beneficial when you are preparing for the Pega Certified Decisioning Consultant exam. These live instructor-led courses are designed, developed, and taught by Pega certified experts to get you going – fast.
Online Mentoring
Candidates can also begin their preparation journey with online monitoring provided by PEGA. Online monitoring is intended to provide the best interest to the potential aspirants. It makes sure that the candidates enjoy all the benefits of our self-study training with the added guidance of a certified Pega Academy instructor.
Pega Community
The role of community centers becomes highly important when you have your exam around the corner. It is often observed that candidates consider the community as a great option to invest their time in. Consider yourself lucky as Pega has its own community with industry experts and professionals. Pega community provides online support, release notes, forums, and more – all the help you need to make the most of our solutions and resolve issues quickly.
Practice Tests
Practice tests are the oldest yet the most convenient source to study from. They help candidates in the evaluation process by clearing stating their core strengths and possible weak areas. It is highly recommended for candidates to perform as many as practice tests to build a strong base as well as confidence level.
