Exam MS-720: Microsoft Teams Voice Engineer

The Microsoft MS-720 exam is for Microsoft Teams Voice Engineers who have the knowledge and skills to plan, develop, configure, manage, and troubleshoot integrated communications systems in an enterprise. They must be capable of translating business needs into technical architecture and communication solution ideas. Furthermore, this exam will verify abilities to do a variety of tasks, like as:

• Firstly, create and configure Microsoft Teams Phone.
• Secondly, improve network performance.
• Thirdly, developing and implementing Direct Routing.
• Then, for voice users, setting up and operating Microsoft Teams Phone.
• Lastly, Microsoft Teams Phone monitoring and troubleshooting.

Candidates must first obtain the Microsoft 365 Certified: Teams Administrator Associate certification before pursuing the Microsoft 365 Certified: Teams Voice Engineer Expert certification.

Knowledge requirement:

The basic knowledge and skills areas you must-have for the Microsoft MS-720 exam includes:

• Firstly, knowledge of telecommunications technologies, as well as Microsoft Teams, Microsoft 365, and PowerShell skills.
• Secondly, skills for deploying and configuring Microsoft Teams Phone with PSTN connectivity using,
  • Direct Routing
  • Operator Connect
  • Microsoft Teams Calling Plans. 
• Thirdly, knowledge for controlling devices certified for,
  • Microsoft Teams
  • Audio/video conferencing
  • Voice migration
• Then, for advanced voice abilities in Microsoft Teams, you’ll need skills for interacting with telephony providers and third-party partners.
• Lastly, the ability to operate with administrators for other workloads, including networking, identity, licensing, security, and compliance.

Exam Details

Microsoft Teams Voice Engineer MS-720 exam consists of 40-60 questions. The Microsoft MS-720 exam questions can be scenario-based single answer questions, multiple-choice questions, arrange in the correct sequence type questions, drag & drop questions, mark review, drag, and drop type questions. However, in order to pass the exam, a candidate must have a score of 700 or higher. Furthermore, the Microsoft Teams Voice Engineer MS-720 exam costs $165 USD and is only available in English.

Microsoft MS-720 exam Course Outline

To assist in better preparation for the MS-720 exam, Microsoft provides a course outline that covers the major sections. This includes the following:

1. Plan and Configure Microsoft Teams Phone (25-30%)

Plan and design a Microsoft Teams PSTN solution

• choose an appropriate PSTN connectivity solution (Microsoft Documentation: PSTN connectivity options, Plan your Teams voice solution)
• identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing (Microsoft Documentation: Plan for Operator Connect, Configure Operator Connect)
• identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones (Microsoft Documentation: Set up the Common Area Phone license for Microsoft Teams, Microsoft Teams add-on licenses)
• plan network topology (Microsoft Documentation: Manage your network topology)
• plan for integration of Certified Contact Center solutions (Microsoft Documentation: Contact center integrations for Microsoft Teams)

Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect

• choose between porting and acquiring numbers for Teams Calling Plans (Microsoft Documentation: Getting phone numbers for your users, Service phone numbers for Calling Plans)
• acquire phone numbers for Teams Calling Plans from Microsoft
• create a port order for Microsoft service and user numbers (Microsoft Documentation: Transfer phone numbers to Microsoft Teams, port order)
• create a request to convert between Microsoft service and user numbers (Microsoft Documentation: Service phone numbers for Calling Plans)
• configure Operator Connect (Microsoft Documentation: Plan for Operator Connect, Configure Operator Connect)

Configure Phone policies

• install Microsoft Teams PowerShell module (Microsoft Documentation: Install Microsoft Teams PowerShell Module)
• design and configure a tenant dial plan (Microsoft Documentation: dial plans, Create and manage dial plans)
• configure calling policies (Microsoft Documentation: Calling and call-forwarding in Teams, Manage voice and calling policies in Microsoft Teams)
• configuring call park policies (Microsoft Documentation: Call park and retrieve in Microsoft Teams)
• configure caller ID policies (Microsoft Documentation: Manage caller ID policies in Microsoft Teams)
• configuring outbound call restrictions (Microsoft Documentation: Outbound calling restriction policies for Audio Conferencing and user PSTN calls)
• configure inbound call blocking (Microsoft Documentation: Block inbound calls)
• configuring compliance recording (Microsoft Documentation: Teams policy-based recording for callings & meetings)

Configure auto attendants and call queues

• design call flows for auto attendants and call queues (Microsoft Documentation: Plan for Teams auto attendants and call queues)
• configure auto attendants and call queues (Microsoft Documentation: Set up an auto attendant)
• deploy channel-based call queues (Microsoft Documentation: Create a call queue)
• configure resource accounts, including cloud and hybrid environments
• assign licenses to the resource accounts (Microsoft Documentation: Manage resource accounts in Microsoft Teams)
• assigning phone numbers to resource accounts
• assign a resource account to an auto attendant or call queue (Microsoft Documentation: Manage resource accounts in Microsoft Teams)
• configuring Microsoft 365 Groups for voicemail (Microsoft Documentation: Set up Cloud Voicemail)
• configure holidays for auto attendants and call queues (Microsoft Documentation: Plan for Teams auto attendants and call queues)
• configuring custom Music-on-Hold (Microsoft Documentation: Music on Hold)

Configure audio conferencing

• choose between per-user and per-minute licensing (Microsoft Documentation: Audio Conferencing pay-per-minute)
• set a default audio conferencing bridge
• configure a conference bridge number (Microsoft Documentation: Change the phone numbers on your Audio Conferencing bridge)
• configure a toll-free conference bridge number
• deploy toll-free audio conferencing (Microsoft Documentation: Set up Audio Conferencing for small and medium businesses)
• configure communication credits for audio conferencing (Microsoft Documentation: Set up Communications Credits for your organization)
• configure Operator conferencing from separate providers

Design and configure emergency calling

• design dynamic emergency calling scenarios (Microsoft Documentation: Plan and configure dynamic emergency calling)
• define emergency locations (Microsoft Documentation: Add, change, or remove an emergency location)
• configure client discovery of emergency locations
• configure emergency calling policies (Microsoft Documentation: Manage emergency calling policies in Microsoft Teams)

2. Optimize Network Performance (5-10%)

Design network infrastructure for optimal Microsoft Teams Phone performance

• determine network readiness for Microsoft Teams (Microsoft Documentation: Prepare your organization’s network for Microsoft Teams)
• design network requirements by using the Network Planner in Microsoft Teams (Microsoft Documentation: Use the Network planner for Microsoft Teams)
• perform a network analysis (Microsoft Documentation: Network person-to-person queries)
• design and validate local internet breakout strategy for client media optimization (Microsoft Documentation: Plan for Local Media Optimization for Direct Routing)
• designing and validating VPN split tunneling
• design organization QoS requirements and policies (Microsoft Documentation: Implement Quality of Service (QoS) in Microsoft Teams)
• configure Microsoft Teams QoS policies (Microsoft Documentation: Implement Quality of Service (QoS) in Microsoft Teams clients)

Implement network topology

• configure a network topology
• add WAN IPs to a network topology (Microsoft Documentation: Network settings for cloud voice features in Microsoft Teams)
• add locations to a network topology (Microsoft Documentation: Configure network settings for Location-Based Routing)
• create and assign a Microsoft Teams network roaming policy

3. Plan and Configure Direct Routing (15-20%)

Design Direct Routing call flows

• plan and design PSTN connectivity by using Direct Routing (Microsoft Documentation: Plan Direct Routing)
• recommend a Session Border Controller (SBC) solution based on PSTN connectivity (Microsoft Documentation: Session Border Controllers certified for Direct Routing)
• recommend a multiple SBC solution based on requirements (Microsoft Documentation: Configure a Session Border Controller for multiple tenants)

Implement SIP trunking with Direct Routing

• identify configuration requirements between the SBC and Microsoft (Microsoft Documentation: Configure a Session Border Controller for multiple tenants)
• create and configure an online PSTN gateway (Microsoft Documentation: Configure Direct Routing)
• creating PSTN usage records (Microsoft Documentation: Manage call routing policies for Direct Routing)
• create and configure voice routes
• creating and configuring voice routing policies (Microsoft Documentation: Manage call routing policies for Direct Routing)
• validate Direct Routing SBC connectivity (Microsoft Documentation: Connect your Session Border Controller (SBC) to Direct Routing)
• test Direct Routing connections (Microsoft Documentation: PowerShell script to test Direct Routing Session Border Controller connections)

Extend a Direct Routing infrastructure

• design and configure Location-Based Routing (LBR) (Microsoft Documentation: Plan Location-Based Routing for Direct Routing)
• design and configure Local Media Optimization (LMO) (Microsoft Documentation: Plan for Local Media Optimization for Direct Routing)
• configure gateway translation rules (Microsoft Documentation: Translate phone numbers to an alternate format)
• create a validated emergency address (Microsoft Documentation: Add, change, or remove an emergency location)
• configure on-network conferencing for Direct Routing (Microsoft Documentation: On-network Conferencing for Audio Conferencing)

Deploy and maintain a Survivable Branch Appliance (SBA)

• plan and configure an SBA (Microsoft Documentation: Survivable Branch Appliance (SBA) for Direct Routing)
• assign SBA policies to users (Microsoft Documentation: Assign policies to your users in Microsoft Teams)
• test SBA functionality
• plan for SBA and SBC maintenance and updates

4. Configure and Manage Microsoft Teams Phone for Voice Users (15-20%)

Enable users for Microsoft Teams Phone

• assign Teams Phone license (Microsoft Documentation: Assign Teams add-on licenses to users)
• assigning a Microsoft Teams Calling Plan license (Microsoft Documentation: Calling Plans for Microsoft 365)
• assigning user dial plans (Microsoft Documentation: Create and manage dial plans)
• assign numbers to users (Microsoft Documentation: Assign, change, or remove a phone number for a user)
• assigning verified emergency address location
• assign a calling policy to a user (Microsoft Documentation: Assign policies to your users in Microsoft Teams)
• assign a usage location to a user (Microsoft Documentation: Assign or change an emergency location for a user)

Enable users for Direct Routing

• assign a voice routing policy to a user for Direct Routing (Microsoft Documentation: Manage call routing policies for Direct Routing)
• assign a number to a user by using PowerShell (Microsoft Documentation: Assign, change, or remove a phone number for a user)
• enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell (Microsoft Documentation: Enable users for Enterprise Voice online and Phone System Voicemail)

Enable per-user calling features

• configure group call pickup (Microsoft Documentation: Call sharing and group call pickup in Microsoft Teams)
• configuring call delegation and call delegates
• configure call forwarding (Microsoft Documentation: Calling and call-forwarding in Teams)
• configuring simultaneous ring (Microsoft Documentation: Call sharing and group call pickup in Microsoft Teams)
• enable and configure audio conferencing (Microsoft Documentation: Set up Audio Conferencing for Microsoft Teams)
• assign a dial-out policy (Microsoft Documentation: Outbound calling restriction policies for Audio Conferencing and user PSTN calls)

Migrate voice users

• validate Skype for Business hybrid configuration and connectivity (Microsoft Documentation: Configure Skype for Business hybrid)
• migrate users between on-premises and cloud (Microsoft Documentation: Move users between on-premises and cloud)
• migrating Skype for Business Common Area Phones to Microsoft Teams (Microsoft Documentation: Set up the Common Area Phone license for Microsoft Teams)
• migrate Skype for Business Meeting Rooms to Microsoft Teams

5. Plan and Configure Microsoft Teams Clients and Devices (5-10%)

Plan and configure Microsoft Teams Phones and Teams displays

• recommend a Microsoft Teams Phone based on business and security requirements (Microsoft Documentation: Phones for Microsoft Teams)
• recommend a Microsoft Teams display based on business and security requirements (Microsoft Documentation: Security and compliance in Microsoft Teams)
• assign Common Area Phone licenses to common area phones (Microsoft Documentation: Set up the Common Area Phone license for Microsoft Teams)
• deploy Skype for Business phones (3PIP) (Microsoft Documentation: IP Phones)
• deploy Microsoft Teams phones (Microsoft Documentation: Microsoft Teams deployment overview)
• deploying Common Area Phones
• deploy Microsoft Teams displays (Microsoft Documentation: Microsoft Teams displays)
• configure remote provisioning and sign-in for Android devices (Microsoft Documentation: Remote provisioning and sign in for Teams Android devices)
• update Microsoft Teams devices remotely (Microsoft Documentation: Update Microsoft Teams devices remotely)

Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android

• recommend Microsoft Teams Rooms based on business and security requirements (Microsoft Documentation: Microsoft Teams Rooms requirements)
• manage Microsoft Teams Rooms devices
• assign an audio-conferencing bridge service number to a Microsoft Teams Room (Microsoft Documentation: Change the phone numbers on your Audio Conferencing bridge)
• configure accounts for Microsoft Teams Rooms (Microsoft Documentation: Configure accounts for Microsoft Teams Rooms)
• define local Users & Groups on Microsoft Teams Rooms on Windows (Microsoft Documentation: Microsoft Teams Rooms maintenance and operations)

6. Monitor and Troubleshoot Microsoft Teams Phone (15-20%)

Monitor Microsoft Teams Phone

• configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels (Microsoft Documentation: Upload tenant and building data in Call Quality Dashboard (CQD))
• configure Power BI reports for CQD (Microsoft Documentation: Use Power BI to analyze CQD data for Microsoft Teams)
• monitor SBC health (Microsoft Documentation: Health Dashboard for Direct Routing)

Monitor and troubleshoot Microsoft Teams clients and devices

• troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs (Microsoft Documentation: Use log files to monitor and troubleshoot Microsoft Teams)
• troubleshoot configuration profiles in Microsoft Teams (Microsoft Documentation: Microsoft Teams: Managing your devices)
• configure Notifications & alerts in Microsoft Teams admin center (Microsoft Documentation: Microsoft Teams device health monitoring)
• monitor Microsoft Teams Rooms
• troubleshooting Azure AD Sign-in issues for Microsoft Teams devices (Microsoft Documentation: Troubleshoot hybrid Azure AD-joined devices)
• troubleshooting user provisioning by using MCOValidationError

Troubleshoot call failure and call quality

• interpret Microsoft Teams media flows (Microsoft Documentation: Microsoft Teams call flows)
• troubleshoot call failures by using client logs (Microsoft Documentation: Use log files to monitor and troubleshoot Microsoft Teams)
• troubleshooting a missing dial pad (Microsoft Documentation: Dial pad is missing in Teams)
• troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center (Microsoft Documentation: Self-help diagnostics for Microsoft Teams administrators)
• troubleshooting tenant dial plans by using regular expressions and PowerShell
• troubleshoot dynamic emergency addresses by using client debug logs (Microsoft Documentation: Plan and configure dynamic emergency calling)
• interpret E.164 Normalization Rules in a tenant dial plan
• analyze reverse number lookup (Microsoft Documentation: Microsoft Teams call flows)
• troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool (Microsoft Documentation: Troubleshoot connectivity issues with the Microsoft Teams client)
• troubleshooting calls by using Real-time Telemetry (Microsoft Documentation: Use real-time telemetry to troubleshoot poor meeting quality)
• troubleshoot calls by using Advanced Call Analytics (Microsoft Documentation: Use Call Analytics to troubleshoot poor call quality)
• troubleshooting calls by using the CQD (Microsoft Documentation: Use CQD to manage call and meeting quality in Microsoft Teams)
• inspect PSTN usage reports for SIP call failures (Microsoft Documentation: Microsoft Teams PSTN usage report)
• analyze QoS markers by using a network trace (Microsoft Documentation: Implement Quality of Service (QoS) in Microsoft Teams)

Troubleshoot Direct Routing connectivity

• troubleshooting firewall issues for Direct Routing (Microsoft Documentation: Monitor and troubleshoot Direct Routing)
• troubleshoot certificate Issues for Direct Routing (Microsoft Documentation: SBC connectivity issues)
• troubleshooting SIP options issues for Direct Routing (Microsoft Documentation: Monitor and troubleshoot Direct Routing)
• investigate and diagnose calling issues by using an SBC SIP trace

For queries: Check Microsoft Teams Voice Engineer (MS-720) FAQs

Exam Policies

All exam facts and information, as well as exam-giving techniques, are contained in the Microsoft Certification Exam policies . According to these exam policies, certain rules must be followed during exam time or at testing sites. Some of them are:

Exam retake policy

According to this policy, candidates who fail the test for the first time must wait 24 hours before retaking it. During this time, they can reschedule the exam on the certification dashboard. They may be asked to wait at least 14 days before taking the exam again if this happens a second time. A 14-day waiting period is required between the third and fourth tries, as well as the fourth and fifth attempts. Candidates, on the other hand, are limited to five attempts each year. In addition, the 12-month period begins with the first attempt.

Exam reschedule and the cancellation policy

Microsoft will temporarily waive the reschedule and cancellation costs if candidates cancel their examinations within 24 hours of the scheduled appointment. There will be no fee if you reschedule or cancel an appointment at least 6 working days in advance. If a candidate cancels or reschedules a test within 5 business days of the planned exam time, a fee will be levied. Finally, if a candidate does not show up for an exam appointment or does not reschedule within 24 hours, the whole exam fee is forfeited.

Microsoft MS-720 Exam Study Guide

Exam objectives

In order to gain a good start on the Microsoft MS-720 test preparation, candidates must be familiar with the exam objectives. The Microsoft MS-720 test objectives contain important topics that will help you comprehend the key sections. Examine the test guide to have a better understanding of the topics and to boost your preparation.

• Plan and configure Microsoft Teams Phone
• Optimize network performance
• Plan and configure Direct Routing
• Configure and manage Microsoft Teams Phone for voice users
• Plan and configure Microsoft Teams clients and devices
• Monitor and troubleshoot Microsoft Teams Phone

Exploring Microsoft Learning Paths

Microsoft has developed new methods for comprehending the content. That is, for each test, Microsoft provides a variety of study paths, each of which covers the exam’s themes in modules. All key info is included, as well as useful reference links. Some of the pathways include:

Task 1 – Plan and configure Teams Phone

You’ll learn about Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with new services, as well as how to prepare for and set up Teams Phone.

Prerequisites:

For this, the candidates must:

• Firstly, have familiarity with telecommunication technologies,
• Secondly, have experience in Microsoft Teams, Microsoft 365, and PowerShell.
• Lastly, have completed the Microsoft 365 Certified: Teams Administrator Associate or have similar experience.

Task2 – Manage Teams Phone

Learn how to manage Teams Voice after it’s been implemented. You’ll discover how to manage Teams Voice Users, Teams Devices, and address frequent issues.

Prerequisites:

Candidates for this must-have:

• Firstly, familiarity with telecommunication technologies.
• Secondly, experience in Microsoft Teams, Microsoft 365, and PowerShell.
• Lastly, completed the Microsoft 365 Certified: Teams Administrator Associate or have equivalent experience.

Using Microsoft Instructor-led Training

Microsoft Teams Voice Engineer

This course will teach you how to use Microsoft Teams to plan, create, set up, maintain, and troubleshoot an integrated communications system for a business. In addition to Teams devices, audio/video conferencing, and voice migration, the training will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect. Students will learn how to troubleshoot typical phone and voice issues as well as troubleshooting strategies.

Targeted Audience

Suitable candidates who want to become or are Microsoft Teams Voice Engineers must have:

• Firstly, skills for planning, designing, configuring, maintaining, and troubleshooting combined communications solution at an organization.
• Secondly, skills for translating business requirements into technical architecture and designs for communication solutions.
• Thirdly, familiarity with telecommunication technologies and experience in,
  • Microsoft Teams
  • Microsoft 365, and PowerShell.
• Fourthly, the ability for deploying and configuring Microsoft Teams Phone with PSTN connectivity through
  • Direct Routing
  • Operator Connect
  • Teams Calling Plans.
• Then, skills for managing Teams-certified devices, audio/video conferencing, and voice migration.
• Lastly, the ability for operating works with administrators for other workloads, including networking, identity, licensing, security, and compliance.

Microsoft Docs

Microsoft documentation is a knowledge base that contains in-depth information about the exam concepts covered in the MS-720 exam. Furthermore, you may learn about the various concepts and areas by consulting Microsoft documentation. This is made up of modules that will help you learn a lot about the various services and concepts included in the exam.

Start taking Practice Tests

The greatest way to increase your preparation is to begin by examining yourself utilizing practice tests. You can take these tests when you’ve finished the topics. This will not only assist you in improving your replying skills but will also provide you with a brief review of your strengths and weaknesses. There are, however, a number of companies that offer unique and free practice exams to get you started.

Pass the MS-720 exam and become Microsoft Teams Voice Engineer Now!