Exam MS-100: Microsoft 365 Identity and Services

Microsoft 365 Identity and Services (MS-100) exam is for candidates who are Microsoft 365 Enterprise Administrators with abilities to evaluate, plan, migrate, deploy, and manage Microsoft 365 services. They are responsible for performing various Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies.

Knowledge required for the Exam

• Candidates applying for the exam should have a working knowledge of Microsoft 365 workloads. 
• They must have been an administrator for at least one Microsoft 365 workload (Exchange, SharePoint, Skype for Business, or Windows as a Service). 
• Moreover, they should also have a working knowledge of networking, server administration, and IT fundamentals such as DNS, Active Directory, and PowerShell.

Skills Gained

Candidates in this exam will be able to:

• Design, configure, and manage Microsoft 365 tenant
• Understand Office 365 product functionality
• Configure Office 365
• Manage Office 365 ProPlus deployments
• Plan and implement identity synchronization
• Implement application and external access

Microsoft 365 Learning Path

Microsoft provides exam learning paths that help the candidates to understand and know about the concepts during the preparation. Moreover, these exam concepts are provided with sections and subsections to make you learn about it in depth. Microsoft provides candidates access to the learning path that helps them to understand the concepts in a step by step format. This includes:

• Designing and implementing Microsoft 365 services
• Managing user identity and roles 
• Managing access and authentication 
• Planning Office 365 workloads and applications 

Microsoft MS-100 Certification Path

MS-100: Microsoft 365 Identity and Services Interview Questions

Now, let us look at some MS-100: Microsoft 365 Identity and Services Interview Questions.

Exam Format

Microsoft MS-100 exam questions will range between 40-60 questions. To complete the exam, candidates will get 180 minutes. The types of questions that candidates can face in the exam include scenario-based single answer questions, multiple-choice questions, arrange in the correct sequence type questions, drag & drop questions, mark review, drag, and drop, etc. However, to pass the exam, a candidate has to score a minimum of 700 or more. To apply for the exam, the examination fee is $165 USD including taxes. And, candidates can give the exam in English and the Japanese language. 

Exam Scheduling

Microsoft MS-100 exam measures the ability to perform technical tasks for designing and implementing Microsoft 365 services with managing access and authentication. Candidates also plan Office workloads and applications. However, candidates can schedule their exam with the 

Microsoft 365 MS-100 Exam Course Outline

Course Outline for Microsoft MS-100 exam was updated on February 24, 2021.

Design and Implement Microsoft 365 Services

1.1 Plan architecture

• plan integration of Microsoft 365 and on-premises environments (Microsoft Documentation: Microsoft 365 integration)
• identify deployment workloads team (Microsoft Documentation: SharePoint in Microsoft 365, Configure Microsoft 365 Enterprise services and applications, Microsoft Teams)
• plan identity and authentication solution (Microsoft Documentation: Microsoft 365 identity models and Azure Active Directory, roadmap for Microsoft 365)
• plan enterprise application modernization

1.2 Deploy Microsoft 365 tenant

• manage domains
• configure organizational settings (Microsoft Documentation: Plan and manage organizational settings)
• complete organizational profile (Microsoft Documentation: Customize the Microsoft 365 theme)
• add a Microsoft partner or work with Microsoft FastTrack
• complete subscription setup wizard (Microsoft Documentation: Set up Microsoft 365 Business Premium, Microsoft 365 Business Premium in the setup wizard)
• plan and create tenant (Microsoft Documentation: Set up your Microsoft 365 tenant, Tenant roadmap)
• edit organizational profile (Microsoft Documentation: Change your organization’s address, technical contact)
• plan and create the subscription(s) (Microsoft Documentation: Understand subscriptions and licenses, Try or buy a Microsoft 365 for business subscription)
• configure tenant-wide workload settings (Microsoft Documentation: Configure your Microsoft 365 tenant)

1.3 Configure Microsoft 365 tenancy and subscription

• configure subscription and tenant roles and workload settings (Microsoft Documentation: Assign admin roles, Overview of admin roles)
• evaluate Microsoft 365 for your organization (Microsoft Documentation: Microsoft 365 for enterprise Test Lab, simulated enterprise base configuration, lightweight base configuration)
• plan and create tenant (Microsoft Documentation: Create Office 365 tenant account)
• upgrade existing subscriptions to Microsoft 365 (Microsoft Documentation: Switch to a different Microsoft 365, Upgrade to Microsoft 365 Business Premium from Standard)
• monitor license allocations (Microsoft Documentation: View Microsoft 365 account license and service details with PowerShell, View licensed and unlicensed Microsoft 365 users)

1.4 Manage Microsoft 365 subscription and tenant health

• manage service health alerts (Microsoft Documentation: Service health and continuity, View service health notifications)
• create and manage service requests (Microsoft Documentation: create service requests to contact Office 365 support, contact support for business products)
• create internal service health response plan (Microsoft Documentation: Service health and continuity)
• monitor service health (Microsoft Documentation: check Microsoft 365 service health)
• configure and review reports, including BI, Operations Management Suite (OMS), and Microsoft 365 reporting (Microsoft Documentation: Customize the reports in Microsoft 365 usage analytics)
• schedule and review security and compliance reports (Microsoft Documentation: Reports in the Security & Compliance Center, Smart reports and insights, View Defender for Office 365 reports, View email security reports)
• schedule and review usage metrics (Microsoft Documentation: Enable Microsoft 365 usage analytics, Microsoft 365 Reports in the admin center, Review usage reports)

1.5 Plan migration of users and data

• identify data to be migrated and migration method (Microsoft Documentation: Overview of Data Migration)
• identify users and mailboxes to be migrated and migration method (Microsoft Documentation: Move mailboxes between on-premises and Exchange Online organizations in hybrid deployments, Ways to migrate multiple email accounts)
• plan migration of on-premises users and groups
• import PST files (Microsoft Documentation: Use network upload to import your organization’s PST files)

Manage User Identity and Roles

2.1 Design identity strategy

• evaluate requirements and solution for synchronization (Microsoft Documentation: Determine directory synchronization requirements, Hybrid identity and directory synchronization, directory synchronization)
• evaluating requirements and solution for identity management (Microsoft Documentation: Identity roadmap for Microsoft 365, identity requirements for your hybrid identity solution)
• evaluate requirements and solution for authentication (Microsoft Documentation: Choose the right authentication method)

2.2 Plan identity synchronization by using Azure AD Connect

• design directory synchronization (Microsoft Documentation: Hybrid identity and directory synchronization)
• implement directory synchronization with directory services, federation services, and Azure endpoints (Microsoft Documentation: Deploy Microsoft 365 Directory Synchronization, Set up directory synchronization, Azure AD Connect sync V2 endpoint API)

2.3 Manage identity synchronization by using Azure Active Directory (Azure AD)

• configure directory synchronization (Microsoft Documentation: Set up directory synchronization)
• monitor Azure AD Connect Health (Microsoft Documentation: Azure AD Connect Health, Monitor AD FS)
• manage Azure AD Connect synchronization (Microsoft Documentation: Azure AD Connect sync, Understand and customize synchronization)
• configure object filters (Microsoft Documentation: Azure AD Connect sync: Configure filtering)
• configure password synchronization (Microsoft Documentation: Implement password hash synchronization)
• implement multi-forest AD Connect scenarios (Microsoft Documentation: Topologies for Azure AD Connect, Update AAD Connect)

2.4 Manage Azure AD identities

• plan Azure AD identities (Microsoft Documentation: Azure AD Identity Governance, hybrid identity with Azure Active Directory, Azure AD UserPrincipalName population)
• implement and manage self-service password reset (SSPR) (Microsoft Documentation: Plan an Azure Active Directory self-service password reset deployment, Enable users to unlock their account or reset passwords, Azure AD self-service password reset)
• manage access reviews (Microsoft Documentation: Azure AD access reviews, Review access to groups and applications)
• manage groups (Microsoft Documentation: Manage app and resource access)
• managing passwords (Microsoft Documentation: Set the password expiration policy for your organization)
• manage product licenses (Microsoft Documentation: Change license assignments, Assign or remove licenses)
• manage users (Microsoft Documentation: Create and manage users)
• perform bulk user management (Microsoft Documentation: Add several users at the same time to Microsoft 365, Bulk create users)

2.5 Manage roles

• plan user roles (Microsoft Documentation: Overview of admin roles)
• manage admin roles (Microsoft Documentation: Assign Azure AD roles to users)
• allocate roles for workloads (Microsoft Documentation: Roles for Microsoft 365 services, Assign admin roles)
• manage role allocations by using Azure AD (Microsoft Documentation: Assign Azure roles using Azure PowerShell)

Manage Access and Authentication

3.1 Manage authentication

• design authentication method (Microsoft Documentation: authentication and verification methods, right authentication method)
• configure authentication (Microsoft Documentation: Configure your App Service or Azure Functions app to use Azure AD login)
• implement authentication method (Microsoft Documentation: Enable passwordless sign-in, SMS-based authentication, Sign-in to Azure Active Directory using email)
• manage authentication (Microsoft Documentation: Eliminate bad passwords using Azure Active Directory Password Protection)
• monitor authentication (Microsoft Documentation: Azure Active Directory monitoring, Azure Active Directory reports)

3.2 Plan and implement secure access

• design a conditional access solution (Microsoft Documentation: Plan a Conditional Access deployment)
• implement entitlement packages (Microsoft Documentation: Azure AD entitlement management, Manage access to resources in Azure AD entitlement management)
• implement Azure AD Identity Protection (Microsoft Documentation: Identity Protection, Azure AD Identity Protection)
• manage identity protection (Microsoft Documentation: Manage Azure AD Identity Protection)
• implement conditional access (Microsoft Documentation: Implement conditional access policy, Conditional Access: Require MFA for all users)
• manage conditional access (Microsoft Documentation: Developing Conditional Access policy)

3.3 Configure application access

• configure application registration in Azure AD (Microsoft Documentation: Register an application with the Microsoft identity platform, Use the portal to create an Azure AD application)
• configure Azure AD Application Proxy (Microsoft Documentation: Remote access to on-premises applications through Azure AD Application Proxy, publish on-premises apps for remote users)
• publish enterprise apps in Azure AD (Microsoft Documentation: Add an application to your Azure Active Directory (Azure AD) tenant)

Plan Office 365 Workloads and Applications

4.1 Plan Microsoft 365 Apps deployment

• manage Office software downloads (Microsoft Documentation: Manage Office installation options in the Microsoft 365 admin center)
• manage Microsoft 365 Apps (Microsoft Documentation: Manage Microsoft 365 Apps)
• plan for Microsoft 365 Apps for enterprise (Microsoft Documentation: Planning enterprise deployment of Microsoft 365 Apps)
• plan for Microsoft 365 Apps for enterprise updates (Microsoft Documentation: Planning enterprise deployment of Microsoft 365 Apps)
• planning for Microsoft 365 Apps for enterprise connectivity (Microsoft Documentation: What is Microsoft 365 network connectivity? Microsoft 365 network connectivity principles)
• plan for Office for the web (Microsoft Documentation: Office for the web service)
• planning Microsoft 365 Apps for enterprise deployment (Microsoft Documentation: Deployment guide, Planning enterprise deployment of Microsoft 365 Apps)

4.2 Plan for messaging deployments

• plan migration strategy (Microsoft Documentation: Evaluate migration methods)
• planning messaging deployment (Microsoft Documentation: Planning and deployment)
• identify hybrid requirements (Microsoft Documentation: Hybrid deployment prerequisites, Exchange Server hybrid deployments)
• plan for connectivity (Microsoft Documentation: Microsoft 365 network connectivity principles, Network planning and performance tuning for Microsoft 365)
• planning for mail routing (Microsoft Documentation: Transport routing in Exchange hybrid deployments, Set up connectors to route mail)
• plan email domains (Microsoft Documentation: Manage accepted domains in Exchange Online, Email authentication in EOP)

4.3 Plan for Microsoft SharePoint Online and OneDrive for Business

• plan migration strategy (Microsoft Documentation: Migrate your file shares to Microsoft 365, Migrate your content to Microsoft 365)
• plan external share settings (Microsoft Documentation: External sharing, Manage sharing settings, Change the external sharing setting for a user’s OneDrive)
• identify hybrid requirements (Microsoft Documentation: Hardware and software requirements for SharePoint hybrid, Configure hybrid Microsoft OneDrive)
• manage access configurations
• managing Microsoft groups (Microsoft Documentation: Create a group in the Microsoft 365 admin center, Add or remove members from Microsoft 365 groups)
• manage SharePoint tenant and site settings (Microsoft Documentation: SharePoint Online tenant properties)

4.4 Plan for Microsoft Teams infrastructure

• plan for quality and capacity (Microsoft Documentation: Use CQD to manage call and meeting quality in Microsoft Teams, Limits and specifications for Microsoft Teams)
• plan for telephony (Microsoft Documentation: Right Calling Plan for you, Calling Plans for Microsoft 365)
• planning Microsoft Teams deployment (Microsoft Documentation: Overview of Microsoft Teams deployment)
• plan Microsoft Teams organizational settings (Microsoft Documentation: Manage Microsoft Teams settings for your organization)

4.5. Plan Microsoft Power Platform integration

• implement Microsoft Power Platform Center of Excellence (CoE) starter kit (Microsoft Documentation: Set up the CoE Starter Kit, CoE Power BI dashboard)
• plan for Power Platform workload deployments (Microsoft Documentation: Plan for deployment and administration)
• planning resource deployment
• plan for connectivity (and data flow) (Microsoft Documentation: Overview of Power Platform dataflows, Create and use dataflows in Microsoft Power Platform)
• managing environments (Microsoft Documentation: Create and manage environments in the Power Platform admin center)
• manage resources (Microsoft Documentation: Resource overview)

Exam Policies

Microsoft provides exam policies to help the candidates to plan and manage a positive outcome. Microsoft Certification exam policies give candidates access to all the exam-related details, accompanying the before and after exam procedures. These exam policies are the inclusion of certain rules that need to be followed during the exam time or at testing centers. On this page, the candidates will get information about after the exam or before exam procedures. This includes the exam retaking process, rules to be followed during the exam time, and other information about the exams and its testing centers.

For more Visit: Microsoft 365 Identity and Services (MS-100) Exam FAQs

Preparation Guide for Microsoft Identity and Services (MS-100) Exam

Microsoft Learning Platform

The learning resource that will be beneficial during the exam preparation is the Microsoft learning platform. However, make sure to go through the official website of Microsoft.  For the MS-100 exam, it would be best to first go through the Microsoft official website to get authentic information about the exam. You can easily locate the MS-100 page where you can just go through all the necessary information about the MS-100 exam. 

Microsoft Docs

After that, you can move on to Microsoft documentation where you can easily understand the concepts. Moreover,  you also get to know the different scales of different Microsoft services. Microsoft Docs consists of modules that will help you gain a lot of knowledge about Microsoft 365 and its services. The modules include:

• Designing and configuring Microsoft 365 Tenant
• Managing Microsoft 365 Tenant
• Office 365 Overview
• Configuring Microsoft 365 Clients
• Capturing User-Driven Data
• Planning and Implementing Identity Synchronization
• Implementing Application and External Access

Instructor-led Training

Microsoft provides Instructor-led training that covers central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Office management, and Microsoft 365 identity management. Candidates in this will examine all the key components that must be planned for when designing your Microsoft 365 tenant. They will learn to manage tenants that include the configuration of tenant roles and managing your tenant health and services. However, this training course is designed for candidates who are aspiring to the Microsoft Enterprise Admin role. And, they must have completed one of the Microsoft 365 role-based administrator certification paths.

Reference Books

Those who are dedicated to passing the exam know the importance of books during the time of preparation. However, while studying for the exam books can be really helpful to understand the core of the topics. Candidates can take the books available in the market that will help in studying for the MS-100 exam. 

: Microsoft Exam MS-100 Study guide will help candidates to demonstrate the skills and knowledge needed to effectively design, deploy, manage, and secure Microsoft 365 services.

Online Study Groups

One thing that will be beneficial during the exam preparation time is to join study groups. As these groups will help you to stay connected with the other people who are on the same pathway as yours. Moreover, here you can start any discussion about the issue related to the exam or any query. By doing so, you will get the best possible answer to your query.

Practice Tests

This can be a very essential part that can help you to prepare better for the exam. That is to say, practice tests are important as by assessing yourself with these tests you will know about your weak and strong areas.  However, by practicing you will be able to improve your answering skills that will result in saving a lot of time. Moreover, the best way to start doing practice tests is after completing one full topic as this will work as a revision part for you. So, make sure to find the best Microsoft MS-100 exam questions for practice.

Prepare and pass the Microsoft Identity and Services (MS-100) Exam.