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CIS-Hardware Asset Management (HAM)

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CIS-Hardware Asset Management (HAM) exam guide

The CIS-Hardware Asset Management (HAM) Exam was created to verify a candidate’s ability to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM Asset Management as well as the management of ServiceNow Hardware Asset Management (HAM) apps. The aim, audience, testing alternatives, exam topic coverage, test structure, and prerequisites for becoming a ServiceNow HAM Implementation Specialist are all defined in the ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) Exam Specification.

Exam Audience

Customers, partners, sales engineers, workers, and others interested in becoming a ServiceNow HAM Certified Implementation Specialist can take the ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) test.

Prerequisite ServiceNow Training Path

In order to sit for the Certified Implementation Specialist – Hardware Asset Management exam, you must first complete the required training course(s) listed below. The source material for the exam is offered in the following ServiceNow training course(s).

• Hardware Asset Management Fundamentals – Upon completion, the candidate will be issued a voucher code to register for the Certified Implementation
Specialist – Hardware Asset Management exam.

CIS-Hardware Asset Management (HAM) exam overview

Exam Registration

After completing the prerequisites and training, the candidate will be given a voucher to use to register for the exam on the ServiceNow webassessessor website. Each test taker has the option of taking the test in an Approved Testing Center or as an online delegated test throughout the recruitment process.

In all cases, the Ensured Implementation Specialist test is run utilizing a trustworthy, appealing client interface created specifically for ServiceNow tests. The Kryterion testing system is used all around the world, and each location provides a secure and comfortable atmosphere for testing. Candidates can also have the test proctored if they take it online. You can take the exam on your own machine in this testing environment if certain requirements are met.

Course Outline for CIS-Hardware Asset Management (HAM)

IT Asset Management Overview & Fundamentals: 20%

  • IT Asset Management Basics
    • Core IT asset management terminology, concepts, and goals
  • Hardware Asset Lifecycle
    • Hardware asset lifecycle, stages, and components
  • Application Introduction and Recommended Practices
    • Implementing hardware asset management (e.g., best practices, capability blueprint, Now Create implementation methodology)
  • Implementing Hardware Asset Management in ServiceNow
    • IT asset management personas, roles, and groups
    • Implementing hardware asset management in ServiceNow – ITSM Asset Management and Hardware Asset Management (HAM) (e.g., resources, plugins, processes, capabilities,navigation)

Data Integrity – Attributes and Data Sources: 27%

  • Trustworthy Data Fundamentals
    • Trustworthy data (e.g., what is it, why it is critical for ITAM)
  • Creating Trustworthy Data
    • Assets vs. configuration items (CIs) (e.g., characteristics,
      relationships)
    • Creating hardware assets and CIs (e.g., processes, asset states, device details, hardware models, hardware model
      categories, CI classes)
    • Managing hardware assets and CIs (e.g., asset and CI data synchronization, enforcing CI verification, asset tracking,
      tracking strategies)
  • Hardware Discovery and Normalization
    • Using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data.
  • HAM Hardware Model Normalization
    • What it does and does not do
    • What data it provides (e.g., key fields, hardware model lifecycle data)
    • How it works (e.g., process, hardware model normalization tables, normalization statuses, manual normalization, resolving normalization issues, Hardware Model Normalization Overview dashboard)
    • ServiceNow hardware model Content Service (e.g., how it supports normalization, process).

Practical Management of IT Assets: 30%

  • Consumables
    • Assets vs. consumables
    • Managing consumables (e.g., creating, tracking, consuming)
  • Inventory and Stock
    • Managing inventory and stock (e.g., tracking, transfer orders,
      stock rules)
    • Asset audits (e.g., process)
  • Automating Asset Management Lifecycle
    • Automating asset population into ServiceNow (e.g., import and update sets, process, transform maps, complex imports)
    • Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets,
      reviewing assets, completing audits)
    • Managing asset retirement (e.g., asset states, process (manual and automated), workflows)
    • Automating hardware asset lifecycle with HAM (e.g., goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions)
  • Contract and Change Management
    • Managing hardware contracts (e.g., creating, adjusting, lifecycle)

Operational Integration of IT Asset Management Processes: 18%

  • Reports and Dashboards
    • Generating asset reports for IT Asset Management (e.g., available reports, process, customizing)
    • Using IT Asset Management dashboards (e.g., Overview, My Assets, purpose, process, data available)
    • Using HAM Hardware Asset Manager dashboard (e.g., purpose, process, data available
  • Requests and Procurement
    • Managing requests and procurement in ITSM Asset
    • Management (e.g., catalogs, publishing, ordering, sourcing, receiving, purchase orders, using mobile ITAM apps)
    • Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders)
  • Extending Asset Management
    • Asset management vs. configuration management
    • Extending asset management and configuration management (e.g., extending asset/CI/product model classes, process, recommended practices)
  • Data Accuracy
    • Define data management and hygiene
    • Data certification (e.g., roles, process, filters, schedules)
    • Data hygiene

Financial Management of IT Assets: 5%

  • Hardware Contract Financials
    • Key components of hardware contract financials (e.g., contract rate cards, expense lines, processing costs)
  • IT Cost Management
    • Understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)

For more information, click on CIS-Hardware Asset Management (HAM) FAQ.

CIS-Hardware Asset Management (HAM) FAQ

Exam Result

The applicants’ testing screens indicate a passed or failed status upon the completion and submission of the exam. However, only their current state is displayed, and no information on their performance is provided.

Exam Retake Policy

If the candidate fails the examination, he or she can retake it three times for an extra $100 each time.

Preparatory Guide for CIS-Hardware Asset Management (HAM)

You must have a well-thought-out strategy and study guide to pass any exam. There are a variety of materials available to help you prepare for the exam. To pass the CIS-Hardware Asset Management (HAM) exam, you must study, practice, and put in a lot of effort. We’ve gathered all of the relevant materials and information for you here:

Preparatory Guide for CIS-Hardware Asset Management (HAM)

Refer to the Exam Guide

The exam’s blueprint is based on the course domains and modules. As a result, before commencing your exam preparations, you must consult the Study Guide. This exam guide will help you understand the exam objectives and give you insight into the exam. As a result, you’ll be able to get the command you need to get your chosen qualification. Take a look at the following exam objectives:

  • Firstly, understand IT Asset Management Overview & Fundamentals (20%)
  • Secondly, understand Data Integrity – Attributes and Data Sources (27%)
  • Practical Management of IT Assets (30%)
  • Understand Operational Integration of IT Asset Management Processes (18%)
  • Financial Management of IT Assets (5%)

Learning Resources

Learning Path

ServiceNow offers every minute update and detail about the CIS-Hardware Asset Management (HAM) certification test on its Learning Platform. All exam-related information can be found here. The ServiceNow Learning Path will also provide you with a range of training and courses to refer to for candidates taking the exam.

Participate in the community

Participating in a study group will assist and motivate the individual to learn more. The group discussions will assist students in gaining the necessary knowledge to pass the exam. Interacting with individuals on the same professional path as you would be beneficial. The study gets more extensive as a result of these exchanges. Introverts who generally avoid discussion will have a chance to speak up. Forums are excellent for forming the kind of community that is necessary for understanding others. To become a successful CIS-Hardware Asset Management (HAM) expert, you must practice, talk, and investigate.

With Testprep Training, you can practice your test.

To ace something, you must practice it, and the best way to practice is to use sample papers and test series, which will simulate a real-time exam. After all, practice makes perfect, and Testprep is here to help you prepare for the CIS-Hardware Asset Management (HAM) test. Analyzing your answers will show you where you need to concentrate your efforts and whether you are on pace to accomplish the exam objectives.

CIS-Hardware Asset Management (HAM) free practice test
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