CIS-Event Management Interview Questions

Well, preparing for the exam interview is equally important as preparing for the exam because it is the last step towards achieving what you want. Talking about the CIS-Event Management exam interview, you must know that you require technical expertise in the field and the confidence and ability to portray the answers well. Hence, we have brought for you the set of frequent and the best possible CIS-Event Management interview questions and answers that will help you understand the way of answering the questions and prepare well for the interview.

So, let’s look at the top CIS-Event Management Interview Questions now.

Advanced Interview Questions

Can you tell us about your experience in event planning and management?

Yes, I have extensive experience in event planning and management. I have been working as a ServiceNow Event Manager for the past 5 years and have successfully planned and executed several large-scale events such as conferences, trade shows, and product launches.

I have a strong understanding of the event planning process, from conceptualization to post-event analysis. I have developed a keen eye for detail, ensuring that every aspect of the event is executed seamlessly and efficiently. I also have experience in developing event budgets, coordinating vendor relationships, and ensuring compliance with all regulations and guidelines.

One of my key strengths as an event manager is my ability to effectively communicate with stakeholders, from clients and vendors to attendees and event staff. I am also proficient in project management, which helps me to ensure that events run on schedule and within budget.

Overall, my experience in event planning and management has given me a deep understanding of the industry and a proven track record of delivering successful events. I am confident that my skills and expertise would be an asset to any event planning project.

How do you approach event planning and what is your process?

As a ServiceNow Event Manager, my approach to event planning involves the following steps:

1. Define the event objective and goals: Determine the purpose of the event and what specific outcomes are expected.
2. Identify target audience: Determine who the event is being held for and what their specific needs and interests are.
3. Determine budget: Establish the budget for the event, including all costs such as venue, catering, equipment, and staffing.
4. Choose a venue: Select a venue that is suitable for the event and meets the requirements of the target audience.
5. Plan logistics: Plan the logistics of the event, including transportation, parking, audio-visual needs, and any other necessary equipment.
6. Develop a timeline: Develop a timeline for the event, including setup and tear-down, registration, and any other activities that are part of the event.
7. Coordinate with vendors: Coordinate with vendors such as caterers, audio-visual companies, and any other necessary service providers.
8. Promote the event: Promote the event to the target audience using a variety of marketing channels, including email, social media, and traditional advertising.
9. Manage day-of-event: On the day of the event, manage all activities, ensure that everything runs smoothly, and respond to any issues that arise.
10. Evaluate the event: After the event, evaluate its success and identify areas for improvement for future events.

By following this process, I can ensure that events are planned and executed effectively, achieving the desired outcomes and delivering a positive experience for attendees.

How do you handle and resolve conflicts that may arise during the planning and execution of an event?

As a ServiceNow Event Manager, conflicts during event planning and execution are an inevitable part of the process. However, it’s essential to handle and resolve them effectively to ensure the success of the event. Here’s my approach to handling and resolving conflicts:

1. Identify the cause of the conflict: Understanding the root cause of the conflict is crucial to finding an effective resolution. This could be a misunderstanding, a difference in opinions, or a resource allocation issue.
2. Communication is key: Encourage open communication between the parties involved in the conflict. This can be done through face-to-face discussions, email, or a conference call.
3. Seek input from other stakeholders: It’s essential to involve other stakeholders, such as sponsors, vendors, and attendees, in the resolution process. This will ensure that everyone’s perspectives are taken into consideration and help to build consensus.
4. Offer a range of possible solutions: Present a range of possible solutions to the conflict and encourage the parties to provide input on each option. This will help to find the best solution that meets everyone’s needs.
5. Choose the best solution: Once all the options have been considered, choose the solution that best resolves the conflict while considering the impact on all parties involved.
6. Document the resolution: Document the resolution in writing and ensure that all parties have a clear understanding of the outcome. This will help to avoid any confusion and prevent similar conflicts from arising in the future.
7. Follow up: After the resolution has been reached, follow up with the parties involved to ensure that the conflict has been fully resolved and that the event can proceed smoothly.

In conclusion, conflicts are a normal part of event planning and execution. However, with effective communication and the use of a structured approach, conflicts can be effectively resolved and prevent from affecting the success of the event.

How do you ensure the effective coordination of all vendors and suppliers involved in an event?

As a ServiceNow Event Manager, I ensure the effective coordination of all vendors and suppliers involved in an event by following a systematic approach:

1. Establish clear communication channels: I create a centralized platform, such as ServiceNow, where all vendors and suppliers can access information and communicate with each other. This platform allows for easy and efficient communication throughout the event planning process.
2. Create a detailed timeline: I work with each vendor and supplier to create a detailed timeline of all tasks and deadlines. This ensures that everyone is aware of their responsibilities and when they need to be completed.
3. Assign roles and responsibilities: I make sure that each vendor and supplier knows their role and responsibilities in the event. This includes their specific tasks and the expected outcome.
4. Monitor progress: I regularly check in with each vendor and supplier to make sure they are on track and meeting their deadlines. I provide support and feedback where needed.
5. Regular team meetings: I hold regular team meetings to keep everyone updated on the latest developments and to address any issues that may arise. This helps to ensure that everyone is working towards the same goal and that the event runs smoothly.

By following these steps, I can effectively coordinate all vendors and suppliers involved in an event, ensuring that the event runs smoothly and meets the expectations of all stakeholders.

Can you walk us through your experience in budget management for events?

As a ServiceNow Event Manager, I have several years of experience in managing event budgets and ensuring that events are executed within the budget constraints.

The first step in budget management is to determine the budget for the event. This is typically done in collaboration with the stakeholders, taking into consideration factors such as the type of event, location, target audience, and expected outcomes.

Once the budget is determined, I create a detailed budget plan, outlining all the expenses involved in the event, such as venue rental, catering, equipment rental, transportation, etc. I also allocate a contingency budget to cover unexpected expenses.

During the event planning process, I continuously monitor the expenses and compare them to the budget. If I see that expenses are exceeding the budget, I work with the stakeholders to find cost-saving measures or make changes to the event to stay within budget.

I also ensure that all expenses are properly documented and recorded, and I provide regular budget updates to stakeholders to keep them informed of the budget status.

Finally, after the event is over, I conduct a budget review to determine any discrepancies and identify any areas where we could improve our budget management process in the future.

Overall, my experience in budget management has taught me the importance of being proactive, staying organized, and continuously monitoring expenses to ensure that events are executed within budget constraints.

How do you measure the success of an event and what metrics do you use?

As a ServiceNow Event Manager, measuring the success of an event is crucial in determining the effectiveness of our efforts and identifying areas for improvement. To do this, I use a combination of both qualitative and quantitative metrics.

Quantitative metrics include:

1. Attendance: The number of attendees, both in-person and online, is an important metric to measure success.
2. Engagement: The level of engagement of attendees, such as questions asked during a session or interactions on social media, helps to determine if the content was relevant and well-received.
3. Feedback: Surveys or feedback forms help to gather feedback from attendees, allowing us to gauge their satisfaction and understanding of the event.
4. ROI: The return on investment of the event is another important metric to measure success. This includes the cost of the event and any revenue generated from sponsorships, ticket sales, and other sources.

Qualitative metrics include:

1. Networking: The number and quality of connections made by attendees is a measure of the success of the event as a networking platform.
2. Brand Awareness: The level of brand awareness and recognition gained from the event, including social media mentions and media coverage, is important in determining the success of the event.
3. Reputation: The overall reputation of the event is also a qualitative metric that can be measured through attendees’ feedback and word-of-mouth recommendations.

In conclusion, measuring the success of an event requires a combination of both quantitative and qualitative metrics. These metrics provide valuable insights into the effectiveness of our efforts and help us to improve future events.

Can you give an example of a challenging event you have managed and how you overcame any obstacles?

One of the challenging events I have managed was a large-scale IT conference that was hosted by our company. The conference was expected to have over 2,000 attendees, and was going to be held in a large convention center. The challenges we faced were numerous, but the most pressing was the logistics of setting up and managing such a large-scale event.

To overcome these obstacles, we had to develop a comprehensive event plan that included detailed logistics, transportation arrangements, and vendor management. Additionally, we had to work closely with the convention center to ensure that the event would run smoothly, and we had to manage the large number of attendees effectively.

Another challenge we faced was ensuring that all of the speakers and attendees had a positive experience at the event. We created an online platform that allowed attendees to register and learn about the event, and we also provided them with a mobile app that gave them real-time updates about the event.

Finally, we had to deal with any potential problems or issues that might arise during the event. We had a dedicated team of event managers and volunteers who were on hand to handle any challenges that came up, and we also had contingency plans in place to ensure that we could quickly resolve any issues that arose.

In the end, the event was a huge success, and we received positive feedback from attendees and speakers. The experience was a valuable lesson in event management and it taught us how to overcome any challenges that come our way.

How do you stay up to date with industry trends and new event technologies?

As a ServiceNow Event Manager, staying up to date with industry trends and new event technologies is crucial to success. Here are some ways I stay informed and continuously improve my skills:

1. Industry conferences and events: Attending industry conferences and events is a great way to network with other event professionals, learn about new technologies and best practices, and stay current on the latest industry trends.
2. Social media and online forums: Following industry experts and relevant organizations on social media and participating in online forums and groups allows me to stay informed about new technologies and best practices.
3. Online courses and certifications: Online courses and certifications are a great way to deepen my knowledge of specific event technologies and gain practical skills.
4. Research and reading: Staying up to date with industry trends and new event technologies requires regular research and reading. This includes staying abreast of industry publications, reports, and white papers, as well as following news and industry blogs.
5. Collaboration with peers: Collaborating with peers and industry professionals is another great way to stay informed and learn about new technologies and best practices. This can be achieved through regular meetings, online webinars, and workshops.

By implementing these strategies, I am able to stay current on industry trends and new event technologies, and bring new ideas and practices to my role as a ServiceNow Event Manager.

How do you manage a crisis during an event and what is your protocol for handling such situations?

As a ServiceNow Event Manager, my protocol for handling a crisis during an event is as follows:

1. Assess the situation: The first step is to assess the situation and determine the nature and severity of the crisis.
2. Communicate with the team: I will communicate with the event team, security personnel, and other relevant stakeholders to get a clear understanding of the situation and coordinate our response.
3. Implement emergency procedures: Based on the assessment, I will activate the emergency procedures and take immediate action to ensure the safety of all attendees, staff, and other personnel involved.
4. Keep attendees informed: I will keep attendees informed about the situation and provide regular updates on the status of the crisis.
5. Contact emergency services: I will contact emergency services, such as the police, fire department, or ambulance, if necessary, to ensure that immediate medical attention is provided to anyone who needs it.
6. Investigate and debrief: After the crisis is resolved, I will investigate the cause of the crisis and debrief the event team to identify areas for improvement.
7. Review and update the crisis management plan: Finally, I will review and update the crisis management plan to ensure that we are better prepared for similar situations in the future.

The goal of our crisis management plan is to minimize the impact of a crisis and ensure the safety of all attendees and personnel involved. We take this responsibility very seriously and are committed to responding quickly and effectively in the event of a crisis.

Can you tell us about a time when you had to make a quick decision under pressure during an event?

During one of my events, I was faced with a situation where the power went out in the middle of the event. This was a major issue because the event relied heavily on technology and audio-visual presentations. The audience was getting restless, and I had to make a quick decision to resolve the situation. I immediately took action and informed the technical team about the issue. I also informed the audience about the situation and assured them that we were working to resolve the issue as soon as possible.

I then quickly assessed the backup options and decided to move the event to an alternate location that had backup power. I informed the audience of the change of location and made arrangements to transport them to the new location. The event was resumed within an hour, and the audience was able to continue their experience without any further issues.

This situation taught me the importance of having a contingency plan in place, and the value of quick decision-making under pressure. I learned that in such situations, it is essential to remain calm and focused, assess the situation, and take action to resolve the issue as quickly as possible.

Basic Interview Questions

Q1. What is the ServiceNow® Event Management application?

The ServiceNow® Event Management application is useful for identifying health-related problems across the data center on a single management console. Moreover, it offers alert aggregation along with root cause analysis for application services, discovered services, and automated alert groups. Event Management is available as a different subscription from the rest of the ServiceNow platform.

Q2. What can event management manage?

Event management can manage the following:

• Application services
• Discovered services
• Alert groups
• Dynamic CI groups

Q3. Define application service.

An application service is basically a service made by selecting CIs to include in the service. Moreover, the application service information appears on dashboards with the drill-down capability to a map view.

Q4. What is a workspace?

A workspace is a collection of tools providing case managers, agents, help desk professionals along with managers with tools to help answer the questions of customers and resolve their problems. ServiceNow offers various workspaces where each one is targeted at a specific user. 

Q5. What is a landing page?

Well, a landing page is the first page that is visible to an agent while opening Agent Workspace shows which issues the agent can work on. For instance, the agent can look at the landing page so as to see the number of open issues and the work assigned to the agent.

Q6. Where is alert intelligence implemented?

Alert Intelligence is implemented in the multi-tab interface of Agent Workspace. One can also manage alerts in the workspace in the event management implementation of Agent Workspace.

Q7. What is an alert?

An alert is just a notification that is created by event management for selected events which are considered to be significant and need attention. Moreover, the generation of alerts is done on the basis of event rules. Once the alerts generate, the manner in which we can monitor and resolve alerts is based on the alert management rules. 

Q8. What do you mean by root CI?

The starting point of a dependency views map is called the root CI or root node of the map. Well, it is surrounded by a darker frame that repaints itself with a pulsing effect drawing attention to the root CI. Moreover, the maps can show both upstream and downstream dependencies for the root CI. 

Q9. What does CSDM stand for?

CSDM stands for Common Service Data Model. This is a standard and consistent suite of terms and definitions that span and are used with all the products of ServiceNow® on the Now Platform®. Hence, these terms and definitions are the basis for the CSDM framework.

Q10. Name the components of CMDB model?

The components of the CMDB data model are:

• Firstly, business capability
• Information object
• Business application
• Service
• Application service
• At last, service offering

Q11. What is a request catalog?

A request catalog is a list of technical and business products, service commitment options, services, and offerings that one can order. Subsequently, catalogs allow us to order and manage our available products and services.

Q12. What is ServiceNow® Discovery?

ServiceNow® Discovery finds applications and devices on your network and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform. 

Q13. How can we adjust the display of services?

Adjustment in the display of services can be done through the following methods:

• Filter services
• Sort services
• View alerts associated with a specific service
• Group services
• View services impacted by a specific alert

Q14. How is web-service API useful?

The use of a web service API for integration can help decrease the number of event rules required. This action however avoids having to transform events.

Q15. What is a custom connector script?

A custom connector script makes remote API calls for a new event source so as to send events to the ServiceNow instance. One can generate a script, and add it as part of a new event management connector definition and connector instance.

Q16. How do we plan an event?

• First of all we organize the event source configuration of filters, modules, and more, into multiple parallel efforts, instead of serial.
• Then, we validate the processed event formats in order to ensure that the parsed data is aligned with desired results.
• Finally, we test the production events in a non-production environment and integrate with non-production element managers and ServiceNow instances.

Q17. What is alert execution information?

Alert execution information gives a reference to the actions performed in consideration of the alert. Within the information presented are the alert management rules that ran on the alert, the incidents that were opened, and the remediation on which workflows ran.

Q18. What do you mean by accumulated categories?

The accumulated categories accumulate the items with several subtypes having a different status or weighing factor. For instance, the services that are factored as per different criticality or services which are factored according to the cost.

Q19. What does an impact tree show?

The impact tree represents the relationships between CIs and the relative percentage impact for CI of each child. Moreover, this information is available both for discovered services and application services.

Q20. What do you mean by impact calculation?

Impact calculation represents the magnitude of an outage on CIs, alerts, services, and alert groups. The system makes use of factors like impact rules and CI relationships in order to calculate the severity of a generated alert. The severity is shown on the application service maps, impact tree, as well as dashboards.

Q21. What are the primary activities of IT operations management?

The primary activities of operations management are:

• job designing
• quality management
• scheduling
• capacity management
• materials management
• facilities management

Q22. Mention the planning challanges.

Some of the challenges of planning are:

• Irrational business planning
• Lack of leadership
• Limited systems
• Excessive distractions
• Lack of manpower in order to complete tasks

Q23. What are the event management software features?

• Event registration features including promo codes as well as registration workflows.
• Attendees engagement features such as event apps and surveys.
• Event operations features 
• Promotional features such as website builders and email marketing.

Q24. What is the use of a MID server?

Well, the Management, instrumentation, and Discovery i.e. the MID server is a Java application that runs on a server of our local network. Additionally, MID servers help in facilitating communication and data movement within a single ServiceNow® instance and external applications, services, and data sources.

Q25. Where can the MID server be installed?

The MID Server can be installed on Windows Server 2016, Windows Server 2019 including the virtual machines and 64-bit systems.

Q26. What is the purpose of event filters?

Event filters allow us to handle an event during the event capturing phase of the event processing. A node may consist of one or more filters for the handling of an event. Moreover, we can use a single filter for more than one node and more than one type of event.

Q27. What does event threshold do?

The event threshold enables us to modify the limits which, when exceeded, show that an event occurred.

Q28. Define an event table.

The event table is none other than a database table generated by the user, usually within the same schema as the application table for which it stores events. The event table also explains the type of change made to an application table and includes an identifier for the changed row.

Q29. What do you mean by alert grouping?

Alert Grouping is meant for reducing the noise. Grouping alerts allow us to narrow down the problems by focusing on the primary alerts in the correlated group.

Q30. Name the types of alert grouping.

Alert grouping is of the following types:

• Automated Alert Grouping
• Rule-based Alert Grouping
• CMDB Alert Grouping
• Manual Alert Grouping

Q31. What do you mean by event management capability?

The event management capability is a manageable feature, function, process, faculty, service, or discipline that shows an ability to perform something that yields an expected set of results and is also capable of further advancements and developments pertaining to the field of event management

Q32. Describe the purpose of event management.

The purpose of event management is to manage events throughout their lifecycle. Hence, this life cycle of activities to detect events makes sense and determines the proper control action, coordinated by the event management process.

Q33. What is the Dependency Views map?

The Dependency Views map is helpful in understanding the reason why alerts are grouped. This map shows the connecting CIs between CMDB alerts in a group. Moreover, a CI which is not part of a group is also included in the map when it connects with another alert CIs in the group.

Q34. Define event management architecture.

Well, event management architecture can be defined as a computerized system that integrates the functions and algorithms to be supported along with the location of the different computing elements that are in charge of the flow of information, events, and digitalized knowledge

Q35. Name the 5C’s of event management.

The 5 C’s of event management are:

• Concept
• Control
• Coordination
• Closeout
• Culmination

Q36. Define an event pattern.

An event pattern is among the key concepts that are used in many advanced real-time analytics approaches, specifically CEP systems. An EPS needs a description of an event pattern type with the event type so as to detect the occurrence of event patterns in the environment.

Q37. Mention the stages of planning.

• Researching
• Designing
• Branding
• Coordinating
• Evaluating

Q38. What do you know about ServiceNow?

Well, ServiceNow is a cloud computing company which licenses a ready-built ITSM platform for the streamline and automation IT services. Moreover, it has increased business velocity as a result of fulfilling service requests much more quickly and easily.

Q39. What does CRM stand for? Is ServiceNow a tool of CRM?

Well, CRM stands for customer relationship management systems. Yes, ServiceNow is a CRM tool that provides management solutions for business firms of different sizes.

Q40. What is a pull and push system?

A pull system begins the production as a reaction to the present demand, whereas a push system begins the production in anticipation of the demand in the future. Moreover, in a pull system, production is triggered by actual demands for the finished products, while in a push system, it is initiated with the independence of demands.

Take your CIS-Event Management exam free practice test now!